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  • September 2003 (Revised November 2005)
  • Case

Best Buy Co., Inc. (A): An Innovator's Journey

By: Dorothy A. Leonard and Brian DeLacey
The CEO of Best Buy, a hugely successful retailing company, has hired consulting firm Strategos to imbue the company with an improved innovative capability. The six-month program of experimental learning yields new business ideas and also trains Best Buy employees as... View Details
Keywords: Innovation and Management; Innovation Strategy; Management Teams; Creativity; Adoption; Organizational Change and Adaptation; Employees; Learning; Training; Programs; Retail Industry; United States
Related
  • 14 Jun 2023
  • Op-Ed

Every Company Should Have These Leaders—or Develop Them if They Don't

offer the leader the opportunity to remodel a specific process or lead a cross functional team in the integration of a new system. BTLs are more challenging to develop because they need to adapt to changes... View Details
Keywords: by Hise Gibson

    Rosabeth M. Kanter

    Rosabeth Moss Kanter holds the Ernest L. Arbuckle Professorship at Harvard Business School, specializing in strategy, innovation, and leadership for change. Her strategic and practical insights guide leaders worldwide through teaching, writing, and direct... View Details

    Keywords: food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing; food processing
    • 12 Mar 2024
    • HBS Case

    How Used Products Can Unlock New Markets: Lessons from Apple's Refurbished iPhones

    Some of Apple’s most loyal customers think nothing of upgrading to the latest iPhone every time one comes out. But what about consumers who can’t splurge on a $1,000 iPhone 15 Pro? And what about the electronic waste that would accrue if people threw away functional... View Details
    Keywords: by Rachel Layne; Electronics; Information Technology
    • 04 Oct 2010
    • Research & Ideas

    Introverts: The Best Leaders for Proactive Employees

    listen to or act upon them. An introverted leader, on the other hand, is more likely to listen to and process the ideas of an eager team. But if an introverted leader is managing a bunch of passive followers, then a staff meeting may... View Details
    Keywords: by Carmen Nobel
    • Program

    Audit Committees in a New Era of Governance

    process based on your professional achievement and organizational responsibilities. Read More Answering Your Questions Our Program Advising team can help you at any stage of the admissions process—starting... View Details
    • Web

    Courses - Entrepreneurship

    under conditions of profound uncertainty and do so while balancing great risks against potentially attractive rewards. Moreover, they operate without the benefit of well-defined processes for making such choices and with few resources. As... View Details
    • 2024
    • Chapter

    Regulating Collective Emotions

    By: Amit Goldenberg
    When we think of emotion and emotion regulation, we typically think of them as processes occurring at the individual level. Even when emotions are experienced by multiple people who interact with each other, analysis is typically centered around individual-level... View Details
    Keywords: Groups and Teams; Emotions; Behavior
    Related
    • 29 Mar 2011
    • First Look

    First Look: March 29

    develop a conceptual and an empirical framework to explain how this challenge is addressed in a software and scientific context. What is shown is that the process of innovation is a cycle where actors develop a novel course of action and,... View Details
    Keywords: Sean Silverthorne
    • June 1997 (Revised May 1998)
    • Case

    Mobil USM&R (A2)

    By: Robert S. Kaplan
    Second of a two-part case on the development and use of a Balanced Scorecard (BSC) at Mobil's US Marketing and Refining Division. This case describes the completed BSC, and how this was linked to the BSCs of the independent business units and the internal service... View Details
    Keywords: Balanced Scorecard; Performance Evaluation; Management Teams; Management Practices and Processes; Executive Compensation; Motivation and Incentives; Corporate Strategy; Energy Industry; Mining Industry; United States
    Related
    • May 2011 (Revised March 2013)
    • Supplement

    Marshall & Gordon: Designing an Effective Compensation System (B)

    By: Heidi K. Gardner and Kerry Herman
    CEO Kelly Browne wrestles with the design and roll-out of a new compensation system to promote the collaboration necessary for supporting her firm's new strategy. Marshall Gordon International, a global public relations (PR) firm, has recently expanded its service... View Details
    Keywords: Globalization; Executive Compensation; Management; Organizational Culture; Performance; Groups and Teams; Behavior; Corporate Strategy; System
    Related
    • Web

    Case Development - Faculty & Research

    feedback in the classroom on those very concepts. In addition, case writing provides faculty a means to collaborate and to develop research ideas both across disciplines and across institutions. Field case development is a dynamic and collaborative View Details
    • 09 May 2011
    • Research & Ideas

    Moving From Bean Counter to Game Changer

    practices, routines, and technologies. Some of these tools have the potential to become part of the bank's decision-making processes, others do not. Then the team looked at ways that the tool-makers could expand their influence. They used... View Details
    Keywords: by Kim Girard; Banking
    • 05 May 2014
    • Research & Ideas

    Reflecting on Work Improves Job Performance

    team conducted a series of three studies based on the dual-process theory of thought, which maintains that people think and learn using two distinct types of processes. Type 1 processes are... View Details
    Keywords: by Carmen Nobel
    • Program

    Compensation Committees

    admission is a selective process based on your professional achievement and organizational responsibilities. Read More Answering Your Questions Our Program Advising team can help you at any stage of the... View Details
    • Program

    Ascending the Peak: Finding the Leader Within—Virtual

    Process We admit candidates to specific sessions on a rolling, space-available basis, and encourage you to apply as early as possible. Although most programs have no formal educational requirements, admission is a selective View Details
    • Web

    Organize Care Around Medical Conditions - Institute For Strategy And Competitiveness

    location of care across services Patient education, engagement, adherence, follow-up, and prevention are integrated into the care process A physician team captain, clinical care manager, or both oversees... View Details
    • 07 Jul 2022
    • HBS Case

    How a Multimillion-Dollar Ice Cream Startup Melted Down (and Bounced Back)

    Hills was running out of money and may not make it through the lean winter months, Smith and Cuscuna were surprised. Sales had been brisk. “They built a giant factory costing almost $7 million that required sales that were beyond their reach,” says Eisenmann. “And in... View Details
    Keywords: by Pamela Reynolds
    • 19 Jan 2021
    • Blog Post

    2+2 Where Are They Now Spotlight: Marc Duranteau (MBA 2019)

    skills prove essential when I try to sketch new processes and new ways of working in my current role because I have to take into account every idea, opinion, and need on subjects in which I have little knowledge or experience. Are you... View Details
    • 21 Nov 2023
    • Op-Ed

    The Beauty Industry: Products for a Healthy Glow or a Compact for Harm?

    In my recently published book Deeply Responsible Business, I write about business leaders since the 19th century who have acted responsibly, often by putting the welfare of their communities above the idea of maximizing profits. I make a sharp distinction between... View Details
    Keywords: by Geoffrey Jones; Beauty & Cosmetics