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Show Results For
- All HBS Web
(2,122)
- People (7)
- News (608)
- Research (1,136)
- Events (1)
- Multimedia (4)
- Faculty Publications (526)
- 12 Feb 2018
- Research & Ideas
Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?
the UPS Foundation Associate Professor of Service Management in the Technology and Operations Management Unit. “When we are feeling bad, one way we cope is by comparing ourselves to people who are worse off than we are.” Perhaps nowhere... View Details
- Web
Policies, Rules & Guidelines | About
educational and research purposes for which it was designed and prohibits the use of its network to violate the law, including the U.S. Copyright Act. Drone Policy HBS community members have requested information on using UAS or drones on... View Details
Jerry R. Green
Jerry R. Green
David A. Wells Professor of Political Economy
John Leverett Professor in the University
Harvard University
Jerry Green is the John Leverett Professor in the University and the David A. Wells... View Details
- February 2011 (Revised November 2012)
- Case
Product Development at OPOWER
By: Thomas Eisenmann and Rob Go
OPOWER, a software startup that helps utilities engage their customers in ways that reduce energy consumption, is scaling rapidly. The company's new head of product management has designed a system to address a point of constant tension: whether to build custom... View Details
Keywords: Business Startups; Customer Relationship Management; Entrepreneurship; Growth Management; Product Development; Sales; Customization and Personalization; Energy Conservation; Environmental Sustainability; Information Technology Industry; Utilities Industry
Eisenmann, Thomas, and Rob Go. "Product Development at OPOWER." Harvard Business School Case 811-075, February 2011. (Revised November 2012.)
- 13 Oct 2010
- Working Paper Summaries
Employee Selection as a Control System
- 20 Apr 2009
- Research & Ideas
Misgovernance at the World Bank
seat on the board? A: I think the main service we can provide is to show that board members can be held accountable by data that are publicly available. It would be relatively simple for the Bank to publish the amounts of development... View Details
Keywords: by Martha Lagace
- 01 Feb 2001
- News
What Makes a Good Leader
or intrinsic, such as projects that are designed to be satisfying to the worker in addition to taking the organization where it needs to go." Kanter, whose new book Evolve! deals with leadership challenges when change is threatening,... View Details
Keywords: Management
- February 2022 (Revised March 2022)
- Case
National Electric Vehicles Sweden (NEVS): Materializing a Vision
By: Shane Greenstein and Elena Corsi
In 2021, the car manufacturer National Electric Vehicle Sweden (NEVS) faced the challenge of securing funding from its investor to launch an innovative mobility solution based on fleets of shared autonomous driving (AD) cars. The system was complex as it required the... View Details
Keywords: Autonomous Vehicles; Product Design; Sustainable Cities; Transportation Networks; Auto Industry; Sweden; Europe
Greenstein, Shane, and Elena Corsi. "National Electric Vehicles Sweden (NEVS): Materializing a Vision." Harvard Business School Case 622-076, February 2022. (Revised March 2022.)
- 09 Jan 2012
- Research & Ideas
Location, Location, Location: The Strategy of Place
introduce them in Japan. Unfortunately, Japanese consumers were hooked on a completely different technology, forcing Vodafone to abandon ship after a few rocky years. "Vodafone needed to study the Japanese handset," Alcácer says. "When you enter a market... View Details
Keywords: by Dina Gerdeman
- Web
Business & Environment - Faculty & Research
is the defining issue of our times, and it is one that can only be addressed with the active participation of the private sector. However, persuading well-established organizations to act in new ways is never easy. This book is designed... View Details
Andre F. Perold
André Perold is a Founder, Partner, and Chief Investment Officer of HighVista Strategies, a Boston-based investment firm. HighVista focuses on investing in structurally inefficient public and private markets, including in life sciences, lower middle market private... View Details
- 26 Jun 2012
- First Look
First Look: June 26
Ashraf, Oriana Bandiera, and Kelsey Jack Abstract A substantial body of research investigates the design of incentives in firms, yet less is known about incentives in organizations that hire individuals to perform tasks with positive... View Details
Keywords: Sean Silverthorne
Michael A. Wheeler
Mike Wheeler joined the HBS faculty in 1993 and has taught extensively in its MBA, Executive, and distance learning programs. His highly interactive 8-week/40-hour HBS Online Negotiation... View Details
- 23 Jan 2007
- First Look
First Look: January 23, 2007
wealth of case studies, in diverse settings, based on actual implementations. Store Manager Incentive Design and Retail Performance: An Exploratory Investigation Authors:Nicole DeHoratius and Ananth Raman Periodical:Manufacturing and... View Details
Keywords: Martha Lagace
- 05 Dec 2022
- What Do You Think?
How Would Jack Welch’s Leadership Style Fare in Today’s World?
years into his tenure, GE became the most valuable company in the world. Gelles and Cohan cite everything from failed acquisitions and strategies to brutal downsizing, forced ranking of managers, a poor environmental record, legal accounting practices View Details
- February 1991 (Revised February 1992)
- Case
Appex Corp.
By: Nitin Nohria
1990 Business Week named Appex Corp. the fastest growing high-technology company in the United States. Appex provided management information systems and intercarrier network services to cellular telephone companies. During its rapid growth, the company went through... View Details
Keywords: Information Technology; Organizational Change and Adaptation; Organizational Design; Management Analysis, Tools, and Techniques; Organizational Culture; Mobile and Wireless Technology; Performance Productivity; Problems and Challenges; Management Practices and Processes; Business Divisions; Information Management; Information Technology Industry; Telecommunications Industry; United States
Nohria, Nitin. "Appex Corp." Harvard Business School Case 491-082, February 1991. (Revised February 1992.)
- Web
FAQs - Doctoral
part of the Harvard Summer Undergraduate Research Village. This program has been designed to enable motivated undergraduates to pursue summer business research in a defined project and also participate in a social network that will... View Details
- Web
Technology & Operations Management Curriculum - Faculty & Research
Wattenberg , Fernanda Viégas Spring 2025 Q4 1.5 Demystifying the Family Enterprise Christina Wing Fall 2024 Q1Q2 3.0 Designing Technology Ventures Thomas Eisenmann , Robert Howe Fall 2024 Q1Q2 3.0 Field Course: Innovating in Health Care,... View Details
- November 2011
- Case
Lowell General Physician Hospital Organization
By: Richard M.J. Bohmer and Natalie Kindred
This case focuses on the Alternative Quality Contract (AQC), a novel payment program designed to incentivize providers to deliver less costly, high quality health care. Under the AQC, offered by Blue Cross Blue Shield of Massachusetts, providers received a fixed-dollar... View Details
Keywords: Cost Management; Service Delivery; Health Care and Treatment; Health Industry; Massachusetts
Bohmer, Richard M.J., and Natalie Kindred. "Lowell General Physician Hospital Organization." Harvard Business School Case 612-016, November 2011.
- Web
Sample Student Projects - Institute For Strategy And Competitiveness
The Offshoring Cluster in Egypt (2009) The Danish Design Cluster (2007) The Philippines Contact Center Cluster (2007) Armenia IT Services Cluster (2006) Karnataka (India) Offshore IT and Business Process... View Details