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- All HBS Web
(2,139)
- People (7)
- News (606)
- Research (1,145)
- Events (1)
- Multimedia (4)
- Faculty Publications (537)
- 23 Jan 2007
- First Look
First Look: January 23, 2007
wealth of case studies, in diverse settings, based on actual implementations. Store Manager Incentive Design and Retail Performance: An Exploratory Investigation Authors:Nicole DeHoratius and Ananth Raman Periodical:Manufacturing and... View Details
Keywords: Martha Lagace
Jerry R. Green
Jerry R. Green
David A. Wells Professor of Political Economy
John Leverett Professor in the University
Harvard University
Jerry Green is the John Leverett Professor in the University and the David A. Wells... View Details
- Web
Spangler Center | About
interaction. The 122,000-square-foot, red brick and limestone building, which complements McKim, Mead & White’s 1920s master plan for the campus, was designed by Robert A.M. Stern Architects and is considered the main student center for... View Details
- February 2011 (Revised November 2012)
- Case
Product Development at OPOWER
By: Thomas Eisenmann and Rob Go
OPOWER, a software startup that helps utilities engage their customers in ways that reduce energy consumption, is scaling rapidly. The company's new head of product management has designed a system to address a point of constant tension: whether to build custom... View Details
Keywords: Business Startups; Customer Relationship Management; Entrepreneurship; Growth Management; Product Development; Sales; Customization and Personalization; Energy Conservation; Environmental Sustainability; Information Technology Industry; Utilities Industry
Eisenmann, Thomas, and Rob Go. "Product Development at OPOWER." Harvard Business School Case 811-075, February 2011. (Revised November 2012.)
- 12 Dec 2005
- Research & Ideas
Using the Law to Strategic Advantage
Most managers think the legal department is that office down the hall where they go to keep out of trouble or write a binding patent agreement. And that's shortsighted, says Harvard Business School professor Constance Bagley. A company that makes proactive use of the... View Details
- November 2011
- Case
Lowell General Physician Hospital Organization
By: Richard M.J. Bohmer and Natalie Kindred
This case focuses on the Alternative Quality Contract (AQC), a novel payment program designed to incentivize providers to deliver less costly, high quality health care. Under the AQC, offered by Blue Cross Blue Shield of Massachusetts, providers received a fixed-dollar... View Details
Keywords: Cost Management; Service Delivery; Health Care and Treatment; Health Industry; Massachusetts
Bohmer, Richard M.J., and Natalie Kindred. "Lowell General Physician Hospital Organization." Harvard Business School Case 612-016, November 2011.
- Web
Profiles - MBA
friends. Exploring deployment options for ling.ai in low-resource communities has taught me the importance of simplifying technologies, sustainability, and scalability when designing and developing new tech. I've also been doing research... View Details
- 07 Apr 2021
- Research & Ideas
How Teams Work: Lessons from the Pandemic
Team Work: Learnings from How Teams Adapted Their Activities During the COVID-19 Pandemic, which will appear in the journal Information and Organization. Perlow, Whillans, and HBS doctoral student Aurora Turek interviewed 51 knowledge workers at a professional View Details
Keywords: by Kristen Senz
Andre F. Perold
André Perold is a Founder, Partner, and Chief Investment Officer of HighVista Strategies, a Boston-based investment firm. HighVista focuses on investing in structurally inefficient public and private markets, including in life sciences, lower middle market private... View Details
- 12 Feb 2018
- Research & Ideas
Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?
the UPS Foundation Associate Professor of Service Management in the Technology and Operations Management Unit. “When we are feeling bad, one way we cope is by comparing ourselves to people who are worse off than we are.” Perhaps nowhere... View Details
- Program
OPM Renew
weeks in OPM Renew—newly expanded to include an additional day of case discussions and events. Designed exclusively for OPM alumni, this is an incredible opportunity to explore the latest global trends and digital innovations. You will... View Details
- 14 Apr 2015
- First Look
First Look: April 14
considers the challenge of how an organization, with a standardized service model, can repeatedly delight customers whose expectations grow with every interaction. To explore this question, the case details the View Details
Keywords: Sean Silverthorne
- 28 Oct 2008
- First Look
First Look: October 28, 2008
A variety of academic work argues a relationship exists between the structure of a development organization and the design of the products that this organization produces. Specifically, products are often said to "mirror" the... View Details
Keywords: Martha Lagace
- Web
Entrepreneurship - Faculty & Research
100 artists and designers to present 87 art exhibitions and 1,826 public programs to over 1.8 million visitors, including many important leaders from all over the world. Given the context of the economic and political environment in the... View Details
- 26 Sep 2023
- Research & Ideas
Unpacking That Icky Feeling of 'Shopping' for Diverse Job Candidates
Monster.com or Indeed, and others designed specifically to recruit high-quality candidates from racial minority groups. Jackson observed that ShopCo leaders reacted with distaste to recruitment platforms in the second category that took a... View Details
Keywords: by Kristen Senz
- 05 Dec 2022
- What Do You Think?
How Would Jack Welch’s Leadership Style Fare in Today’s World?
years into his tenure, GE became the most valuable company in the world. Gelles and Cohan cite everything from failed acquisitions and strategies to brutal downsizing, forced ranking of managers, a poor environmental record, legal accounting practices View Details
- Web
Policies, Rules & Guidelines | About
educational and research purposes for which it was designed and prohibits the use of its network to violate the law, including the U.S. Copyright Act. Drone Policy HBS community members have requested information on using UAS or drones on... View Details
- 01 Feb 2001
- News
What Makes a Good Leader
or intrinsic, such as projects that are designed to be satisfying to the worker in addition to taking the organization where it needs to go." Kanter, whose new book Evolve! deals with leadership challenges when change is threatening,... View Details
Keywords: Management
- July 2000
- Background Note
Industry Transformation
By: Michael E. Porter and Jan W. Rivkin
One of the steepest challenges a strategist faces is to navigate his or her company through a period of industry transformation--an era of rapid and wholesale changes in industry structure. This note considers how periods of transformation typically unfold. It then... View Details
Keywords: Technological Innovation; Management; Management Practices and Processes; Industry Growth; Industry Structures; Strategy; Competitive Strategy; Corporate Strategy; Service Industry; Service Industry
Porter, Michael E., and Jan W. Rivkin. "Industry Transformation." Harvard Business School Background Note 701-008, July 2000.
- Web
Publications - Institute For Strategy And Competitiveness
Services (CMS) recently announced that it will be removing more than 250 musculoskeletal surgeries from its “inpatient-only list” in January 2022. An additional 1,500 surgeries will be eliminated in the following year. The change... 01... View Details