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Show Results For
- All HBS Web
(1,192)
- News (168)
- Research (880)
- Events (3)
- Multimedia (14)
- Faculty Publications (721)
- 01 Jun 2015
- News
Alumni and Faculty Books for June 2015
Blameless Victim: Our Ten-Year Legal Battle against Zurich American Insurance and American International Group by Harold S. Rhodes (MBA 1980) (CreateSpace Independent Publishing Platform) This is the detailed story of the Rhodes family’s... View Details
- 19 Apr 2011
- First Look
First Look: April 19
Authors:Jonathan R. Clark and Robert S. Huckman Abstract The long-standing argument that focused operations outperform others stands in contrast to claims about the benefits of broader operational scope. The... View Details
Keywords: Sean Silverthorne
- 01 Dec 2000
- News
Books
The Strategy-Focused Organization by Robert S. Kaplan and David P. Norton (Harvard Business School Press) Following the success of their 1996 bestseller, The Balanced Scorecard, View Details
- August 1, 2002
- Article
Options Should be Reflected in the Bottom Line
By: Zvi Bodie, Robert S. Kaplan and Robert C. Merton
Bodie, Zvi, Robert S. Kaplan, and Robert C. Merton. "Options Should be Reflected in the Bottom Line." Wall Street Journal (August 1, 2002).
- 02 Jan 2018
- Research & Ideas
The Most Popular Stories and Research Papers of 2017
Deviating from an organization’s prescribed task schedule tends to erode productivity, even among the most experienced workers, according to new research from María R. Ibáñez, Jonathan R. Clark, Robert S.... View Details
Keywords: by Sean Silverthorne
- 23 Oct 2019
- News
Exploring Big Issues at the Intersection of Business and Society
Professor Robert Huckman kicks off the daylong Viewpoints program for first-year MBA students. Professor Robert Huckman kicks off the daylong Viewpoints program for first-year MBA students. In their first... View Details
Keywords: Educational Innovation
- 2021
- Working Paper
How to Fix ESG Reporting
By: Robert S. Kaplan and Karthik Ramanna
Investors, advocacy groups, academics, and the 200 CEOs of the US Business Roundtable have asked corporations to take on an added purpose beyond a narrow pursuit of shareholder value. In response, many companies now issue ESG (Environmental, Societal, and Governance)... View Details
Keywords: ESG Reporting; Sustainability; Corporate Purpose; Greenhouse Gas; Activity-Based Costing; Environmental Sustainability; Environmental Management; Corporate Social Responsibility and Impact; Measurement and Metrics; Goals and Objectives; Agreements and Arrangements; Corporate Accountability
Kaplan, Robert S., and Karthik Ramanna. "How to Fix ESG Reporting." Harvard Business School Working Paper, No. 22-005, July 2021.
- 2020
- Working Paper
Updating the Balanced Scorecard for Triple Bottom Line Strategies
By: Robert S. Kaplan and David McMillan
Many companies are now attempting to achieve triple bottom line performance on financial, environmental, and societal metrics. Successful strategies for such performance, however, generally require new relationships among multiple players in multiple sectors across a... View Details
Keywords: Balanced Scorecard; Adaptation; Environmental Sustainability; Social Issues; Performance; Strategy
Kaplan, Robert S., and David McMillan. "Updating the Balanced Scorecard for Triple Bottom Line Strategies." Harvard Business School Working Paper, No. 21-028, August 2020.
- Article
Medicine's Continuous Improvement Imperative
By: Robert S. Huckman and Ananth Raman
Maintaining quality and spurring innovation have long been central objectives of the US health care system. Like other health care professionals, physicians are challenged to minimize the likelihood of errors that could harm patients while simultaneously making efforts... View Details
Keywords: Medicine; Continuous Improvement; Toyota Production System; Alcoa; Health Care and Treatment; Performance Improvement; Health Industry
Huckman, Robert S., and Ananth Raman. "Medicine's Continuous Improvement Imperative." JAMA, the Journal of the American Medical Association 313, no. 18 (May 12, 2015): 1811–1812.
- March 2015
- Case
The I-PASS Patient Handoff Program
By: Robert S. Huckman and Michael Norris
In 2015, the I-PASS Patient Handoff Program Team, led by six pediatricians around the U.S., had to determine the best way to disseminate their program that had been proven to reduce communication errors in patient handoffs in hospital settings. Should they turn it into... View Details
Keywords: Health Care; Hospitals; Operations Improvement; Entrepreneurship; Health Care and Treatment; Health Industry; United States
Huckman, Robert S., and Michael Norris. "The I-PASS Patient Handoff Program." Harvard Business School Case 615-069, March 2015.
- October 1994
- Teaching Note
Yamatake-Honeywell Company, Ltd.: Activity-Based Costing System TN
By: Robin Cooper and Robert S. Kaplan
Keywords: Cost Accounting
- 2013
- Article
The Impact of Electronic Health Record Use on Physician Productivity
By: Julia Adler-Milstein and Robert S. Huckman
To examine the impact of the degree of electronic health record (EHR) use and delegation of EHR tasks on clinician productivity in ambulatory settings.
Study Design: We examined EHR use in primary care practices that implemented a web-based EHR from athenahealth... View Details
Study Design: We examined EHR use in primary care practices that implemented a web-based EHR from athenahealth... View Details
Keywords: Electronic Health Records; Health Care; Productivity; Healthcare IT; Information Technology; Performance Productivity; Health Care and Treatment; Health Industry
Adler-Milstein, Julia, and Robert S. Huckman. "The Impact of Electronic Health Record Use on Physician Productivity." Special Issue on Health Information Technology. American Journal of Managed Care 19, no. SP10 (2013): SP345–SP352.
- August 1994
- Teaching Note
Topcon Corporation: Production Control System TN
By: Robin Cooper and Robert S. Kaplan
- August 1994
- Teaching Note
Taiyo Group, The: The Bunsha Philosophy TN
By: Robin Cooper and Robert S. Kaplan
Keywords: Perspective
- 2012
- Mimeo
Electronic Health Record Use, Delegation, and Physician Productivity
By: Julia Adler-Milstein and Robert S. Huckman
- September – October 2011
- Article
Managing the Multiple Dimensions of Risk-Part II: The Office of Risk Management
By: Anette Mikes and Robert S. Kaplan
In the second article of our two-part series, we explore the concept of an Office of Risk Management along with a case study of an innovative risk management function at JP Morgan Private Bank. We also look at the "softer" components of risk management, including a... View Details
Keywords: Banks and Banking; Innovation and Invention; Management Style; Managerial Roles; Risk Management
Mikes, Anette, and Robert S. Kaplan. "Managing the Multiple Dimensions of Risk-Part II: The Office of Risk Management." Balanced Scorecard Report 13, no. 5 (September–October 2011): 1–6.
- July – August 2011
- Article
Managing the Multiple Dimensions of Risk: Part I
By: Robert S. Kaplan and Anette Mikes
Based on an extensive program of case-writing and teaching on risk management, we identify three categories of risk and elaborate on the ways companies can identify and mitigate them, with particular emphasis on strategy execution risks. View Details
Kaplan, Robert S., and Anette Mikes. "Managing the Multiple Dimensions of Risk: Part I." Balanced Scorecard Report 13, no. 4 (July–August 2011): 1–6.
- August 2011 (Revised August 2012)
- Case
JetBlue Airways: Deicing at Logan Airport
By: Douglas Fearing and Robert S. Huckman
The case explores a deicing capacity expansion decision made by JetBlue at Boston Logan International Airport in the summer of 2010. The need for capacity expansion was driven by significant challenges faced during the previous winter combined with substantial... View Details
Keywords: Operational Disruptions; Strategic Planning; Disruption; Cost vs Benefits; Air Transportation; Service Operations; Logistics; Operations; Air Transportation Industry; Boston
Fearing, Douglas, and Robert S. Huckman. "JetBlue Airways: Deicing at Logan Airport." Harvard Business School Case 612-028, August 2011. (Revised August 2012.)
- 2010
- Other Paper
Matching and Sub-Specialization by Technical Complexity in Cardiac Surgery
By: Kyna Fong and Robert S. Huckman
- October 1969
- Article
Probabilistic Depreciation and Its Implications for Group Depreciation
By: Robert S. Kaplan and Yuri Ijiri
Keywords: Value
Kaplan, Robert S., and Yuri Ijiri. "Probabilistic Depreciation and Its Implications for Group Depreciation." 75th Anniversary Edition. Accounting Review 44 (October 1969): 743–756.