Filter Results:
(759)
Show Results For
- All HBS Web
(759)
- News (293)
- Research (354)
- Events (3)
- Multimedia (16)
- Faculty Publications (203)
Show Results For
- All HBS Web
(759)
- News (293)
- Research (354)
- Events (3)
- Multimedia (16)
- Faculty Publications (203)
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
Good and bad service experiences die hard. Who can forget the hotel receptionist who went above and beyond the call of duty to accommodate a last-minute change in travel plans in contrast to the sulky server at an expensive restaurant who... View Details
- 10 Aug 2020
- Research & Ideas
COVID's Surprising Toll on Careers of Women Scientists
Foundation. About the Author Rachel Layne is a writer based in the Boston area. [Image: valentinrussanov] Related Reading Restaurant Revolution: How the Industry Is Fighting to Stay Alive Who Guarantees Your Workplace Is Safe for Return?... View Details
- 09 Apr 2001
- Research & Ideas
The Manager’s Guide to Communicating with Customers Collection
recently, and the cafes had menus printed in five languages," says Underhill. "But in South Florida, an area heavily populated by Hispanics, there are restaurants that don't have menus printed in Spanish." In Washington,... View Details
- 02 Apr 2015
- Research & Ideas
Digital Initiative Summit: The Business of Crowdsourcing
example. Many nonprofits and other organizations can't afford to hire data scientists, so DrivenData taps into college students and professionals who are looking to work with real-world data sets. For instance, the company is seeking a model for using Yelp reviews of... View Details
Keywords: by Dina Gerdeman
- 13 Apr 2023
- Blog Post
Grolsch Brewing Company: Drink Sustainably
production facilities. They’re also starting work with distributors and retailers such as pubs and restaurants that serve Grolsch beers and perform “sustainability scans” to increase drafting efficiency and reduce “beer loss.” Heat and... View Details
- 17 Sep 2020
- Blog Post
HBS Grads Launch Cybersecurity Nonprofit to Fight Infodemic
reviewing a restaurant’s food quality, visitors can review whether the restaurant is friendly to ethnic minorities or has a gender-neutral bathroom. humanID powers GreenZone’s identity layer so that all GreenZone users remain completely... View Details
- 27 Aug 2019
- Blog Post
Meet the PRIDE Club
is a self-proclaimed foodie and travel buff who loves to cook, read food journalism, explore the Boston restaurant scene, and dream up new adventures abroad. When not in class, you can find him on the nearest Peloton bike or singing in... View Details
- 06 Nov 2018
- First Look
New Research and Ideas, November 6, 2018
results are affected by (a) the inspection outcomes at the inspector’s prior inspected establishment and (b) when the inspection occurs within an inspector’s daily schedule. Analyzing thousands of food safety inspections of restaurants... View Details
Keywords: Dina Gerdeman
- 12 Sep 2017
- First Look
First Look at New Research and Ideas, September 12, 2017
restaurants in the LA area and sold frozen dumplings and other Korean foods in Costco across the U.S., and KCON.tv, a digital media channel, were experiencing commercial success in the U.S. market. But at the same time, there was some... View Details
Keywords: Carmen Nobel
- 10 Mar 2021
- News
Sister Soldier
like to travel to Syria? It becomes a home away from home, in its own way. You’re there every few months and you notice which stores and restaurants have opened or closed. You become connected to the feel and the smells. The book works to... View Details
- 12 Sep 2019
- News
Skydeck Voices: Finding My Muse
think about can I create some kind of quirky farm-to-table, like, shipping containers and restaurant incubator and something that's really unusual and very different there and so those areas of conflict help me start seeing, “Well there's... View Details
- 26 Sep 2017
- First Look
First Look at New Research and Ideas, September 26, 2017
finer than official government statistics. In this paper, we present evidence that Yelp data can complement government surveys by measuring economic activity in close to real time, at a granular level. We find that changes in the number of businesses and View Details
Keywords: Sean Silverthorne
- 01 Jun 2020
- News
Prognosis
existed in the past. THE WAY FORWARD See more from the online-only June Bulletin’s coverage of the path ahead for education, health care, management, and the hotel and restaurant industries. Return to June Bulletin THE WAY FORWARD See... View Details
- 09 Nov 2015
- Research & Ideas
These Employers Pay Higher Salaries than Necessary
to get them in the door, and then raising prices later. Think of visiting a restaurant you might not otherwise have visited because you have a coupon for a half-price meal. “The difference in a peer-to-peer market is that even though the... View Details
- 01 Sep 2020
- News
Good Odds
pounds of food that had been prepared for customers in the catering, hotel, travel, and restaurant industries got stuck in the supply chain when the world seized up. That’s when Philip Behn (MBA 2005), CEO of Imperfect Foods, jumped into... View Details
- 19 Dec 2024
- News
The Musts of 2024
gender balance in this. He said he will go into a room, a restaurant for example, and he'll look around and he'll say he sees a picture of men just talking to the women in the room and he looks at the women and they're bored as hell and... View Details
- 25 Feb 2020
- News
Alumni and Faculty Books for March 2020
valuable insights that leaders require to evolve their organizations and navigate the values-driven world we live in. Dishoom: The first ever cookbook from the much-loved Indian restaurant by Shamil Thakrar (MBA 2001), Kavi Thakrar, and... View Details
- 22 Dec 2022
- News
LGBTQ+ Alumni Forums Expand; 2023 Alumni New Venture Competition Is Underway
Everlywell, a digital health care company founded by Julia Cheek (MBA 2011); Foodology, a virtual restaurant and ghost kitchen chain cofounded by Daniela Izquierdo (MBA 2019) and Juan Azuero (MBA 2019); and Bone Health Technologies, the... View Details
Keywords: Margie Kelley
- 12 Jul 2021
- News
Alumni Confront the COVID-19 Crisis
(#BODO) campaign. FreeMeals.org’s easy-to-use website allows restaurants to participate and earn $25 for a meal that feeds four people, families to sign up and share their specific need, and donors to support the effort. “This is a time... View Details
- 04 Aug 2021
- Research & Ideas
Worried About the Great Resignation? Be a Good Company to Come From
While managers feared that all the top talent would leave, instead Recruit grew to become a $20 billion tech company (roughly the equivalent of Salesforce) that employs 50,000 people globally. They have created a suite of products including platforms that help... View Details
Keywords: by Sandra J. Sucher and Shalene Gupta