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  • October 14, 2022
  • Editorial

Is Agenda Theater Ruining Your Meetings?

By: A.V. Whillans, Dave Feldman and Damian Wisniewski
Like triaging our inboxes, clearing our Slack messages, or managing our to-do lists, preparing an agenda can make us feel like we’ve accomplished something. And when we go through our detailed, bulleted agendas with our colleagues before or during a meeting, it sure... View Details
Keywords: Management Practices and Processes
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  • 16 Nov 2016
  • Research & Ideas

Turning One Thousand Customers into One Million

photographers to take inviting photos of hosts’ apartments). Following those guidelines, they were able to gradually improve their products and identify what made them resonate most with customers and suppliers. Only after that was... View Details
Keywords: by Thales S. Teixeira and Michael Blanding; Retail; Transportation; Accommodations
  • 19 Jun 2012
  • First Look

First Look: June 19

making complex decisions. Under some circumstances, unconscious thought improves decisions even more than conscious thought. Executive functioning depends on energy provided by glucose, and we know from previous research that the... View Details
Keywords: Sean Silverthorne
  • Web

A New Vision – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

HBS Home HBS Index Contact Us Next A New Vision An Essay by Professors Michel Anteby and Rakesh Khurana A New Vision Fritz J. Roethlisberger, ca. 1958. Yousuf Karsh, photographer. © YOUSUF KARSH The Hawthorne Studies began in 1924 as an attempt to View Details
  • 02 Aug 2016
  • First Look

August 2, 2016

forthcoming Organizational Behavior and Human Decision Processes Don't Stop Believing: Rituals Improve Performance by Decreasing Anxiety By: Brooks, Alison Wood, Julianna Schroeder, Jane Risen, Francesca... View Details
Keywords: Sean Silverthorne
  • 14 Nov 2017
  • First Look

New Research and Ideas: November 14, 2017

practical solutions to real-world problems. By redesigning both the rules that guide market transactions and the infrastructure that enables those transactions to take place, market designers can address a broad range of market failures. In this paper, we illustrate... View Details
Keywords: Carmen Nobel
  • April 2025
  • Supplement

Joe Mazzulla and the Boston Celtics (B)

By: Linda A. Hill, James I. Cash and Lydia Begag
This case is a supplement to “Joe Mazzulla and the Boston Celtics” (A) and is set against the backdrop of the 2024 NBA Finals. It describes the impact of Mazzulla’s decision to rally his team with an aggressive “go for the kill” mindset instead of choosing language... View Details
Keywords: Personal Development and Career; Change Management; Communication; Values and Beliefs; Innovation and Invention; Decision Making; Innovation Leadership; Collaborative Innovation and Invention; Leadership; Leading Change; Leadership Development; Leadership Style; Crisis Management; Management Skills; Business Processes; Organizational Culture; Organizational Structure; Performance Efficiency; Sports Industry; Entertainment and Recreation Industry; United States
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  • 23 Nov 2009
  • Research & Ideas

Management’s Role in Reforming Health Care

more important. So perhaps the most important innovation is organizational—the creation of organizational structures and processes that foster learning in routine practice and the creation of more effective models of care delivery. Q: How... View Details
Keywords: by Martha Lagace; Health
  • Web

Profiles - MBA

the last years, I've enjoyed getting to see the value and impact we will bring to the world, and look forward to seeing what is to come. Professional goals: I hope to lead the sustainable development of space, to guide us en masse towards pursuits that will View Details
  • May 2020
  • Teaching Note

Talismark

By: Richard S. Ruback, Royce Yudkoff and Ahron Rosenfeld
Teaching Note for HBS Case No. 211-097. Talismark negotiated waste hauling contracts for small and medium size companies. Its owners, Charles Muszynski and Marshall Staiman, were able to grow the business by more than 30% per year since it was founded, but believed... View Details
Keywords: Small Business; Small Business Administration; Infrastructure; Restructuring; Business Processes; Information Management; Sales; Organizational Change and Adaptation; Wastes and Waste Processing
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  • 12 Apr 2010
  • Research & Ideas

One Report: Better Strategy through Integrated Reporting

ensure a sustainable society. The second reason is that the simplification from One Report's single message to all stakeholders is a key element of improving corporate disclosure and transparency. Philips cited both of these reasons in... View Details
Keywords: by Martha Lagace
  • Web

Research - Global

also birth better-managed plants, and improve the performance of the plants they acquire. To explain these... April 2025 Teaching Material Aramco: Navigating the Energy Transition By: Tarun Khanna and Samir Junnarkar Teaching Note for HBS... View Details
  • 08 Mar 2021
  • In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
Keywords: by Dina Gerdeman
  • Web

Drivers of Competitiveness - Institute For Strategy And Competitiveness

efficiency and prosperity. Key Concepts Productivity Competitivenss is determined by the productivity with which a location uses its human, capital, and natural endowments to create value. Microeconomic Foundations Productivity ultimately depends on View Details
  • 04 Jan 2017
  • What Do You Think?

How Much Bureaucracy is a Good Thing in Government and Business?

concluded that, “Bureaucracy in those examples was very effective.” Among the few suggestions for improving the functioning of bureaucracies was this from Guy: “If you want to have an efficient and effective bureaucracy, then you need to... View Details
Keywords: by James L. Heskett
  • Web

Frameworks - Institute For Strategy And Competitiveness

globe with the overarching goal of value for patients. Drivers of Competitiveness Competitiveness is the productivity with which a location (nation, state, city or region) uses its human, capital, and natural endowments to create value. The Diamond Model Successful... View Details
  • 2008
  • Working Paper

Resolving Information Asymmetries in Markets: The Role of Certified Management Programs

By: Michael W. Toffel
Firms and regulators are increasingly relying on voluntary mechanisms to signal and infer quality of difficult-to-observe management practices. Prior evaluations of voluntary management programs have focused on those that lack verification mechanisms and have found... View Details
Keywords: Management Practices and Processes; Information; Standards; Performance Improvement; Programs; Environmental Sustainability; Manufacturing Industry; United States
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  • Web

Negotiation, Organizations & Markets - Faculty & Research

improve the design and management of systems in which people make decisions: that is, design and management of negotiations, organizations, and markets. In addition, members of the group share an abiding interest in the micro foundations... View Details
  • 15 Oct 2008
  • First Look

First Look: October 15, 2008

rapidly replicate improved business processes throughout an organization, thereby not only increasing productivity but also market share and market value. We then empirically document a substantial increase... View Details
Keywords: Martha Lagace
  • Web

California - Global

Allison worked in the Goldman Sachs Investment Management Division. She later led Process Improvement efforts in the Finance Group at Invitrogen (now Life Technologies). Most recently, Allison was a VP for... View Details