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  • All HBS Web  (6,569)
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  • All HBS Web  (6,569)
    • People  (18)
    • News  (1,646)
    • Research  (3,595)
    • Events  (43)
    • Multimedia  (127)
  • Faculty Publications  (2,376)
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  • 18 Dec 2017
  • News

Why Employers Must Stop Requiring College Degrees For Middle-Skill Jobs

  • June 2018
  • Teaching Note

Zurich Insurance

By: Boris Groysberg, David Lane and Joni Coughlin
This teaching note addresses six cases in the Zurich Insurance series, the overview case (HBS No. 417-035) and five cases focused on particular change efforts (HBS Nos. 417-036 through 417-040).
Zurich Insurance was undergoing organizational change after... View Details
Keywords: Managing Change; Organizational Behavior; Diversity Management; Organizational Architecture; Recruiting; Succession Planning; Management; Organizational Culture; Organizational Change and Adaptation; Leading Change; Human Capital; Human Resources; Insurance; Leadership; Diversity; Organizational Structure; Recruitment; Leadership Development; Management Succession; Insurance Industry
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Groysberg, Boris, David Lane, and Joni Coughlin. "Zurich Insurance." Harvard Business School Teaching Note 418-071, June 2018.
  • 2012
  • Book

The Culture Cycle: How to Shape the Unseen Force That Transforms Performance

By: James Heskett
The contribution of culture to organizational performance is both substantial and quantifiable. This book presents the results of field research that demonstrates how an effective culture can account for up to half of the differential in performance between... View Details
Keywords: Customer Focus and Relationships; Learning; Framework; Policy; Retention; Books; Analytics and Data Science; Innovation and Invention; Management Practices and Processes; Organizational Culture; Performance Expectations; Research
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Heskett, James. The Culture Cycle: How to Shape the Unseen Force That Transforms Performance. Upper Saddle River, NJ: FT Press, 2012.
  • 26 May 2015
  • News

Corporate Field Researchers Share Tricks of the Trade

  • 13 Aug 2010
  • News

H-P Board Sued on Hurd Exit

    Joshua D. Margolis

    Joshua Margolis is James Dinan and Elizabeth Miller Professor of Business Administration and the Unit Head for the Organizational Behavior unit. He is also Faculty Chair of the Program for Leadership Development. His research and teaching revolve around leadership... View Details

    Keywords: furniture; health care; insurance industry; nonprofit industry; pharmaceuticals
    • October 2011 (Revised December 2013)
    • Case

    Lehman Brothers and Repo 105

    By: Anette Mikes, Gwen Yu and Dominique Hamel
    The collapse of Lehman Brothers in 2008 was the largest bankruptcy in US history. The case examines the economics of the off-balance sheet transactions Lehman undertook prior to the collapse, and highlights the corporate governance challenges in situations where firms... View Details
    Keywords: Accounting; Policy; Accounting Audits; Corporate Governance; Financial Instruments; Risk Management; Financial Services Industry
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    Mikes, Anette, Gwen Yu, and Dominique Hamel. "Lehman Brothers and Repo 105." Harvard Business School Case 112-050, October 2011. (Revised December 2013.)
    • January 2021 (Revised August 2021)
    • Case

    ByteDance: TikTok and the Trials of Going Viral

    By: William C. Kirby and John P. McHugh
    In 2020, TikTok became the most valuable start-up ever. The short-form, video-sharing social media platform emerged as the crown jewel of the Chinese technology firm ByteDance, realizing 850 million monthly users and an estimated worth of $180 billion. However, a... View Details
    Keywords: China; Technology; Startup; Start-up; International Strategy; Global Strategy And Leadership; Innovation; Political Risk; Regulations; Trump; Foreign Policy; Foreign Investment; Chinese Internet Market; Global Strategy; Crisis Management; Risk and Uncertainty; Entrepreneurship; Globalized Economies and Regions; Government Legislation; Innovation and Management; Governing Rules, Regulations, and Reforms; Internet and the Web; Social Media; Technology Industry; China; United States
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    Kirby, William C., and John P. McHugh. "ByteDance: TikTok and the Trials of Going Viral." Harvard Business School Case 321-110, January 2021. (Revised August 2021.)
    • Column

    What Will U.S. Health Care Look Like After the Pandemic?

    By: Robert S. Huckman
    The pandemic crisis is almost certain to change many American industries. It would be a shame if health care is not one of them. A number of major practices have been altered to help the country cope with the extraordinary demands that the pandemic has imposed on the... View Details
    Keywords: Health Pandemics; Health Care and Treatment; Change; Health Industry; United States
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    Huckman, Robert S. "What Will U.S. Health Care Look Like After the Pandemic?" Harvard Business Review (website) (April 7, 2020).
    • 26 Jul 2021
    • News

    Worried Your Staff Will Join the Great Resignation? Focus on Being a Good Company to Be From

    • 9 AM – 10 AM EST, 09 Jan 2019
    • HBS Online

    HBS Online Negotiation Mastery

    Hone your negotiation skills with analytical tools, interpersonal techniques, and real-world practice to secure maximum value for yourself and your organization. Program Dates: January 9, 2019 - March 6, 2019 View Details
    • 9 AM – 9 AM EDT, 19 Sep 2018
    • HBS Online

    HBX Negotiation Mastery

    Hone your negotiation skills with analytical tools, interpersonal techniques, and real-world practice to secure maximum value for yourself and your organization. Program Dates: September 19, 2018 - November 14, 2018 View Details
    • January 1993 (Revised June 1993)
    • Background Note

    Challenge of Commitment,The

    By: Michael Beer and Michael J. Gibbs
    Defines commitment, describes the psychological and organizational factors that underly it, and provides a comprehensive discussion of the policies and practices managers can employ to enhance commitment. Identifies control and commitment as two critical strategies... View Details
    Keywords: Ethics; Governance Controls; Policy; Management Practices and Processes; Managerial Roles; Strategy
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    Beer, Michael, and Michael J. Gibbs. "Challenge of Commitment,The." Harvard Business School Background Note 493-046, January 1993. (Revised June 1993.)
    • December 2020 (Revised March 2025)
    • Case

    Responsive Working at PepsiCo UK (A): Designing a Turnaround

    By: Amy C. Edmondson and Nancy Boghossian Staples
    Facing a significant decline in revenues in 2016, David Gwilliam, Head of Transformation at PepsiCo UK introduced a new way of working (“Responsive Working”), which encompasses a set of work practices and some new team structures. The work practices comprise a set of 9... View Details
    Keywords: SLAM Teams; Turnaround; Groups and Teams; Employees; Training; Decision Making; Planning; Performance Improvement; Consumer Products Industry; Manufacturing Industry; United Kingdom; Europe
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    Edmondson, Amy C., and Nancy Boghossian Staples. "Responsive Working at PepsiCo UK (A): Designing a Turnaround." Harvard Business School Case 621-076, December 2020. (Revised March 2025.)
    • August 2021
    • Article

    Improving Sales Hiring

    By: Frank V. Cespedes
    Sales hiring presents inherent challenges not found to the same extent in talent management in other functional areas. Moreover, common hiring practices make a tough job needlessly harder. This article suggests practical ways to improve sales hiring: Hire for the Task,... View Details
    Keywords: Sales; Selection and Staffing
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    Cespedes, Frank V. "Improving Sales Hiring." Top Sales Magazine (August 2021), 20–21.
    • February 2021
    • Background Note

    Jobs to Be Done: A Toolbox

    By: Derek C. M. van Bever, Bob Moesta, Iuliana Mogosanu, Shaye Roseman and Katie Zandbergen
    The Jobs to Be Done methodology is both a theory and a practical approach for understanding customer behavior and why people make the choices they make. Many practitioners, whether they work for startups or incumbent businesses, find Jobs to Be Done useful because it... View Details
    Keywords: Customer Value and Value Chain; Decision Choices and Conditions; Knowledge Acquisition; Attitudes; Perception; Theory; Behavior; Customer Relationship Management
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    van Bever, Derek C. M., Bob Moesta, Iuliana Mogosanu, Shaye Roseman, and Katie Zandbergen. "Jobs to Be Done: A Toolbox." Harvard Business School Background Note 321-095, February 2021.
    • 30 Jan 2012
    • Research & Ideas

    Measuring the Efficacy of the World’s Managers

    organizational management practices all over the world. The project was borne of a widely perceived gap in economic research. In business academia, there is an optimistic tendency to assume that managers generally make decisions in the... View Details
    Keywords: by Carmen Nobel
    • August 2021
    • Article

    Anger Damns the Innocent

    By: Katherine DeCelles, Gabrielle Adams, Holly S. Howe and Leslie K. John
    False accusations of wrongdoing are common and can have grave consequences. In six studies, we document a worrisome paradox in perceivers’ subjective judgments of a suspect’s guilt. Specifically, we find that laypeople (online panelists; N = 4,983) use suspects’ angry... View Details
    Keywords: Morality; Accusations; Deception; Guilt; Affect; Emotions; Behavior; Perception; Judgments; Decision Making
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    DeCelles, Katherine, Gabrielle Adams, Holly S. Howe, and Leslie K. John. "Anger Damns the Innocent." Psychological Science 32, no. 8 (August 2021): 1214–1226.
    • March 2023
    • Module Note

    Communication as a Trusted Advisor

    By: David G. Fubini and Patrick Sanguineti
    A module note for the Mastering Consulting and Advisory Skills (MCAS) course, "Communication as a Trusted Advisor" provides best practices for communicating as an advisor across multiple contexts. View Details
    Keywords: Communication
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    Fubini, David G., and Patrick Sanguineti. "Communication as a Trusted Advisor." Harvard Business School Module Note 423-081, March 2023.
    • 18 Oct 2018
    • News

    What Employers Want: How to Bridge the Gap Between Employer Expectations and Employee Qualifications

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