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Show Results For
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All HBS Web
(1,641)
- People (13)
- News (519)
- Research (658)
- Multimedia (10)
- Faculty Publications (153)
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- 04 Jun 2013
- First Look
First Look: June 4
around the world who want to study its practices. The Clinic's journey also holds lessons for organizations outside health care that must suddenly compete by creating a superior customer experience. The authors, one of whom was critical...
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Sean Silverthorne
- 10 Jan 2005
- Research & Ideas
Motivation and the Cross-Sector Alliance
mere agent for shareholders, it will likely find it hard to justify significant resource allocations resulting from decisions based primarily on altruistic motives rather than company-related needs. Several of these companies were founded by individuals with a strong...
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- 10 Sep 2007
- Research & Ideas
High Note: Managing the Medici String Quartet
important single person to your business." When you really analyze it, you don't want the creative person to be more customer-oriented. That's not what he does for a company. He's the source of...
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- 19 Mar 2013
- First Look
First Look: March 19
pre-paid vouchers to an online subscriber base-has by all accounts been spectacular. Our evaluation of daily deals is a cautionary tale for merchants: a substantial percentage are unlikely to benefit, and might well lose money, by using this type of campaign. But a...
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Sean Silverthorne
- 05 Jul 2011
- First Look
First Look: July 5
taking considerable initiative to deliver the highest quality personalized service in the hospitality industry. The case also highlights Aman's strategy and operations which differ in many ways from industry standards. Purchase this...
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Sean Silverthorne
- 13 Aug 2020
- Research & Ideas
6 Ways to Support COVID-Weary Employees
Petriglieri, associate professor at INSEAD: Making special accommodations for employees who are at high-risk of COVID infection is legally, morally, and reputationally the right course of action for employers. In many countries, employers have a legal duty of View Details
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by Dina Gerdeman
- 29 Jan 2013
- First Look
First Look: Jan. 29
gender, family) in the context of organizational/occupational pressures and personal preferences regarding this identity. We propose that the dual forces of pressures and preferences vary from inclusion (e.g., incorporating the non-work...
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Sean Silverthorne
- 09 Aug 2004
- Research & Ideas
A Diagnostic for Disruptive Innovation
established market. Mapping a product's or service's delivery chain can identify opportunities where removing a link from the delivery chain will allow people to do for themselves what they previously had to rely on others to do for them. The health View Details
- 07 Jun 2019
- Book
Are You a Digital Manager?
to thrive today, managers need to make sure team members can have an impact on an organization whose purpose they deeply care about. Lagace: You’ve spoken recently about the importance of building ecosystems. What do you mean? Hill: For...
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by Martha Lagace
- 30 Jan 2007
- First Look
First Look: January 30, 2007
worldviews may conflict during the process of business innovation. After researching the movement of Internet and computing pioneers among various organizations during a period between the early 1960s and the mid-1990s, the authors identified two distinct View Details
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Martha Lagace
- 29 Nov 2006
- Research & Ideas
Rich or Royal: What Do Founders Want?
from (HBS professor emeritus) Tom McCraw's Creating Modern Capitalism book, wherein Henry Royce is talking about a decision whether to merge Rolls-Royce with Vickers, but "was determined to keep the firm independent." "From a View Details
- 11 Apr 2000
- Research & Ideas
Financial Services 24/7
security of conducting business online. These fears are assumed to be temporary as consumers get more accustomed to using the Internet and gain confidence in security measures. In the meantime, firms must be careful not to push their...
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by Susan Young
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
large operating losses into positive operating margins, while achieving levels of patient care and satisfaction that were ranked best in their category. Having constructed the high-level strategy map and scorecard, leaders cascade the...
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by Robert S. Kaplan & David P. Norton
- 05 Oct 2010
- First Look
First Look: October 5, 2010
answer similar-but objectively incorrect-questions (the "artful dodge"), a detection failure that went hand-in-hand with a failure to rate dodgers more negatively. We propose that dodges go undetected because listeners' attention is not usually directed at a...
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Sean Silverthorne
- 15 Apr 2008
- First Look
First Look: April 15, 2008
nationally recognized practicing psychiatrist who has developed outpatient treatment programs based on Dialectical Behavior Therapy (DBT) for patients with borderline personality disorder (BPD). These patients, typically adolescent girls...
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Martha Lagace
- 19 Feb 2019
- First Look
New Research and Ideas, February 19, 2019
deductibles. We show how choice difficulties or biases may lead patients to respond to such increases in patient cost-sharing by reducing demand for high-value care, muddying the traditional argument that the price elasticity of demand for medical View Details
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Sean Silverthorne
- 01 Aug 2017
- First Look
First Look at New Research and Ideas, August 1
arrangement and a commitment contract that made the $30 payment conditional on both attending the provider visit and meeting an ART adherence threshold. Third, the passive control arm received routine care and no incentives. Participants:...
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Sean Silverthorne
- 03 Nov 2009
- First Look
First Look: Nov. 3
business. It all started, she told Harvard Business School's Anthony J. Mayo and Mayuka Yamazaki, with a personal choice she made when she was young. Link to preview:...
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Martha Lagace
- 14 Dec 2011
- Research & Ideas
The New Measures for Improving Nonprofit Performance
willingness to look critically at what you're doing well and what you're doing poorly and then trying to improve it. Q: I'm curious to know more about your interest in this topic. Do you have a personal connection to it? Morino: All of...
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by Julia Hanna
- 24 Jan 2012
- First Look
First Look: Jan. 24
Publication:Hamburger Wirtschafts-Chronik 9 (2012) Abstract This article examines the growth and ultimate demise of the toothpaste brand Pebeco, which was created by the German personal care company...
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Sean Silverthorne