Organization Behavior - Publications - Faculty & Research

2009
Chapter

On the Goals of Successful Family Companies

By: John A. Davis and Renato Tagiuri

Providing clear goals for a company and communicating them are among the most powerful means for guiding the behavior of the people in an organization. In this article, we explore the range of objectives or goals of family-owned and -managed companies and identify... View Details

Keywords: Family Business; Interpersonal Communication; Goals and Objectives; Organizational Culture; Family Ownership

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Program Requirements - Doctoral

2020b) Psychology Social Behavior in Organizations: Research Seminar (Psychology 2630) Advanced Social Psychology (Psychology 2500) Research Methods Courses (4 courses) Students must take four research methods courses, including at least... View Details

10 Sep 2021
News

Human or Computer? Who’s Really Helping You With Customer Service?

March 2022 (Revised May 2022)
Case

Winning Business at Russell Reynolds (A)

By: Ethan Bernstein and Cara Mazzucco

In an effort to make compensation drive collaboration, Russell Reynolds Associates’ (RRA) CEO Clarke Murphy sought to re-engineer the bonus system for his executive search consultants in 2016. As his HR analytics guru, Kelly Smith, points out, that risks upsetting–and... View Details

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March 2013
Article

From Social Control to Financial Economics: The Linked Ecologies of Economics and Business in Twentieth Century America

By: Marion Fourcade and Rakesh Khurana

This article draws on historical material to examine the co-evolution of economic science and business education over the course of the twentieth century, showing that fields evolve not only through internal struggles but also through struggles taking place in adjacent... View Details

Keywords: Professions; Disciplines; Neo-Liberalism; Education; Economics; Finance; Society; United States

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26 Feb 2009
Working Paper Summaries

Barriers to Acting in Time on Energy and Strategies for Overcoming Them

Keywords: by Max H. Bazerman; Energy; Utilities

31 Jan 2011
Research & Ideas

Taking the Fear out of Diversity Policies

the Organizational Behavior Unit at HBS. "And as a result, the resulting policies are defensive in nature, and they don't tend to produce the high quality of relationships that you need across differences. For example, there are some... View Details

Keywords: by Carmen Nobel

01 Oct 2008
Research & Ideas

How Much Time Should CEOs Devote to Customers?

Harvard Business School professor John Quelch writes a blog on marketing issues, called Marketing KnowHow, for Harvard Business. It is reprinted on HBS Working Knowledge.Customers are the source of all cash flow. Organic growth depends on... View Details

Keywords: by John Quelch

2018
Book

Rebel Talent: Why It Pays to Break the Rules at Work and Life

By: F. Gino

The world’s best chef.
An airline captain who brought his flight to safety in a daring water landing.
A magician known for his sensational escape acts.
A computer scientist who founded a world-renowned animation studio.
What do all of these... View Details

Keywords: Talent and Talent Management; Personal Characteristics; Success; Behavior

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Roberto Verganti is in the Technology and Operations Management Unit at Harvard Business School. He teaches Design Theory and Practice for the double degree program MS/MBA conducted jointly by the Harvard Business School and the... View Details

Keywords: automotive; computer; consumer products; electronics; fashion; food; furniture; high technology; home appliances; industrial goods; pharmaceuticals; semiconductor; software; telecommunications; textiles

21 Dec 2015
Working Paper Summaries

Wage Elasticities in Working and Volunteering: The Role of Reference Points in a Laboratory Study

Keywords: by Christine Exley & Stephen Terry

04 Mar 2024
What Do You Think?

Do People Want to Work Anymore?

selection is less important, training is reduced, along with compensation, and as a result, there is a high rate of turnover with more time spent on recruiting (but not necessarily training). Within weeks of the publication of the article, we received a letter from the... View Details

Keywords: by James Heskett

26 Jul 2011
First Look

First Look: July 26

PublicationsPolicy Bundling to Overcome Loss Aversion: A Method for Improving Legislative Outcomes Authors:Katherine L. Milkman, Mary Carol Mazza, Lisa L. Shu, Chia-Jung Tsay, and Max H. Bazerman Publication:Organizational Behavior and... View Details

Keywords: Sean Silverthorne

08 Feb 2012
Working Paper Summaries

Team Scaffolds: How Minimal In-Group Structures Support Fast-Paced Teaming

Keywords: by Melissa A. Valentine & Amy C. Edmondson

January 2009 (Revised June 2010)
Case

Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture

By: Ranjay Gulati

Customer centricity has been an important part of the culture at Cisco Systems since its inception. While part of this is attributable to values put in place by the founders and retained by subsequent management, it is also closely interwoven with its organizational... View Details

Keywords: Customer Satisfaction; Organizational Design; Organizational Structure; Organizational Change and Adaptation; Change Management; Organizational Culture; Research and Development; Job Cuts and Outsourcing; Employees; Brands and Branding; Customer Relationship Management; Business Units

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March 2005 (Revised April 2005)
Module Note

A Relational Approach to Self-Assessment and Career Development

By: Monica C. Higgins

Describes the main ideas in a module on relational self-assessment as part of a course on self-assessment and career development or as part of a course on leadership and organizational behavior for MBA students or executives. Reflects a "relational" approach to career... View Details

Keywords: Personal Development and Career; Relationships; Leadership; Organizations; Behavior; Social and Collaborative Networks

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21 May 2014
Working Paper Summaries

The Role of the Corporation in Society: An Alternative View and Opportunities for Future Research

Keywords: by George Serafeim

16 Jun 2014
Blog Post

Recruiting Millennials in a Global Market

talent. Organizations need to be nimble and stay ahead of the curve to effectively target the right candidates through methods that appeal to them. As an international educator who has worked with college-aged students and young... View Details

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Research Areas - Doctoral

health behavior change. 10. Leadership research explores questions of organization change, power and influence, innovation management, and the crucial role leadership plays in organizational success. The... View Details

November 1988 (Revised July 1997)
Case

Technology Transfer at a Defense Contractor

By: Linda A. Hill

At a time of great changes in the corporate environment, Larry Yoshino, a design lab manager at Parsons Controls Corp., faces a delay in a costly defense project due to the inability of one of his subordinates to gain the cooperation of engineers at Parsons'... View Details

Keywords: Organizational Change and Adaptation; Change Management; Conflict Management; Managerial Roles; Management Teams; Employees; Competitive Strategy; Projects

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