Publications

11 Nov 2013
Research & Ideas

A Smarter Way to Reduce Customer Defections

marketing priority—and they've been given bigger budgets to fight the battle. But as Gupta points out, identifying potential defectors to target is not as easy as it sounds. For years, companies have used churn management strategies that... View Details

Keywords: by Dina Gerdeman; Retail; Service

12 Oct 1999
Research & Ideas

Women Leading Business: A New Kind of Conversation

company that is recognized as successful, with substantial revenues and profits. Our corporate participants are presidents of their companies or divisions, or they're executive vice presidents—almost always within two strikes of the top. We have also had some... View Details

Keywords: Re: Myra M. Hart & Cynthia A. Montgomery

28 Mar 2018
News

Fueling the Future

Kovatch made a career detour to American Express to work on the strategy team for US commercial cards. In 2005, HBS alumna Anne Maffei (MBA 1994) hired her to run the retail/consumer division of Vista Research, which was at the time a... View Details

Keywords: Jill Radsken

23 Apr 2018
News

Sowing the Seeds of Leadership

scholarships, supported by committed donors and foundation grants. EARTH is a private, nonprofit school that offers a four-year undergraduate degree in agricultural sciences and natural resources management and a master’s degree in... View Details

Keywords: Deborah Blagg

01 Jan 2004
News

Barbara Hackman Franklin, MBA 1964

D.C.-based firm, Barbara Franklin Enterprises, helps American companies navigate trade and investment issues, especially in China and other Asian countries. Franklin assists corporations with everything from strategy and etiquette to... View Details

July 2002 (Revised August 2002)
Case

Washington Hospital Center (B): The Power of Insight

By: Rosabeth M. Kanter and Michelle Heskett

Dr. Craig Feied considers how to take a major technical innovation beyond his own department into a large hospital system. Reviews how proprietary information systems became indispensable in the department of emergency medicine and what it took to introduce the change... View Details

Keywords: Change Management; Health Care and Treatment; Nonprofit Organizations; Medical Specialties; Organizational Culture; Crisis Management; Technological Innovation; Higher Education; Adoption; Health Industry; District of Columbia

January 2008 (Revised January 2008)
Case

Two Brattle Center: A Mental-Health Clinic in Search of a Viable Operating Model

By: Robert G. Eccles

Two Brattle Center (TBC) is a struggling for-profit private mental health clinic based in Harvard Square. Its founder, Dr. Joan Wheelis, is a nationally recognized practicing psychiatrist who has developed outpatient treatment programs based on Dialectical Behavior... View Details

Keywords: Business Model; For-Profit Firms; Decision Choices and Conditions; Financial Strategy; Health Care and Treatment; Health Disorders; Medical Specialties; Nonprofit Organizations; Emotions; Health Industry; United States

Profile

Andrew Kinard

through his first year at HBS, Andrew has already experienced the impact of his business education. Long involved with the Wounded Warrior Project, a nonprofit that "helps veterans recover in mind, body and spirit," Andrew had... View Details

01 Jun 2000
News

VC Luminary John Doerr: Education Reform Critical to Success of New Economy

Last February, in his first speech at HBS in six years, L. John Doerr (MBA '76), a partner at Kleiner Perkins Caufield & Byers and one of the world's foremost venture capitalists, confessed that he stumbled into his line of work with no elaborate View Details

01 Jun 2023
News

Alumni and Faculty Books

every business and nonprofit segment. Conventional approaches to strategy development and problem solving no longer work―there is no stable industry or market equilibrium structure that we will return to... View Details

Keywords: Publishing Industries (except Internet); Information

23 Jan 2012
Research & Ideas

Break Your Addiction to Service Heroes

Institute, which advises managers in the public, private, and nonprofit sectors, says that as organizations increasingly ask customers to play a more active role in transactions, saving money shouldn't be the sole guiding force.... View Details

Keywords: by Deborah Blagg; Service

05 May 2023
News

Fail Better

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Every year, HBS selects a small handful of outstanding alums to receive its most important honor, the Alumni Achievement Award. This year's recipients work in finance, politics, biopharma, and... View Details

07 Aug 2009
What Do You Think?

Why Can’t Americans Get Health Care Right?

and digest information, test ideas, define the purpose, and align it to a strategy (Akram Boutros, Jack Slagle, Nikos Mourkogiannis, among others). This all will require more leadership (Paul Karras, Phil Clark). There was general... View Details

Keywords: by Jim Heskett; Health

16 Jul 2019
News

The Making of a Movement

the Linns also sought input from nonprofit leaders. “The advice that resonated with us most,” David notes, “was to evaluate what we could provide versus what already existed.” Through that prism, the question was not whether they could do... View Details

Keywords: Greg Forbes Siegman; cancer

April 2006
Case

Adrian Ivinson at the Harvard Center for Neurodegeneration and Repair

By: Robert Steven Kaplan and Ayesha Kanji

Adrian Ivinson is the director of Harvard Center for Neurodegeneration and Repair (HCNR), a not-for-profit research center at the Harvard Medical School (HMS). The center was started in late 2000 with a gift of $37.5 million from an anonymous donor. Its mandate was to... View Details

Keywords: Leadership Style; Power and Influence; Organizational Culture; Research and Development; Nonprofit Organizations; Motivation and Incentives; Change Management; Alignment; Collaborative Innovation and Invention; Health Industry; Massachusetts

01 Oct 2021
Blog Post

Alumni Spotlight: Career Advice from Alums Working in Climate

corporations and governments alike need to focus on. Consequently, the career opportunities for MBAs are now unlimited- you can shape sustainability strategy at traditional companies and banks, drive products and operations at startups... View Details

Keywords: Energy / Cleantech

01 Sep 2015
News

Alumni and Faculty Books for September 2015

to lead a more calm and focused life at work and at home. Nonprofit Strategic Planning by Shea Smith III (MBA 1941) (CreateSpace) Strategic planning for nonprofits is often ineffective. There are mainly two... View Details

January 2007 (Revised December 2008)
Case

Mercy Corps: Positioning the Organization to Reach New Heights

By: Allen S. Grossman and Caroline Joan King

Mercy Corps, the world's 5th largest international relief and development agency, is at a turning point. The nonprofit's opportunities to grow and serve a larger number of beneficiaries are unprecedented. By looking at the unique relationship between headquarters and... View Details

Keywords: Business Offices; Business Headquarters; Globalized Firms and Management; Growth and Development Strategy; Organizational Structure; Nonprofit Organizations