Publications

April 1996 (Revised June 1999)
Case

NYPD New

By: James L. Heskett

Police Commissioner Bratten and his staff have led a process designed to create a results-oriented police department from one that previously emphasized and measured effort. With increasing budgeting pressures, the next phase of effort calls for increasing emphasis on... View Details

Keywords: Leadership; Performance Productivity; Leadership Style; Budgets and Budgeting; Public Administration Industry

18 Nov 2013
News

Pulpit Bullies: Why Dominating Leaders Kill Teams

Keywords: Management

19 Jul 2023
News

The Best Leaders Are Also Technical Experts

27 Jun 2023
News

5 Reasons You Crack Under Pressure

30 Aug 2021
News

You’ve Built a Racially Diverse Team. But Have You Built an Inclusive Culture?

20 Nov 2020
News

What Kind of Startup Founder Are You?

14 Oct 2014
News

Abigail Johnson Named CEO of Fidelity Investments

Keywords: Securities, Commodities, and Other Financial Investments; Finance

December 1, 2023
Article

When Charismatic CEOs Are an Asset—and When They’re a Liability

By: Nitin Nohria

Starting in the 1980s, a generation of larger-than-life CEOs became full-blown celebrity, but over time, research suggested that charismatic CEOs tended to have drawbacks at leaders. However, charisma can be especially useful in two business concepts with big unknowns:... View Details

Keywords: Leadership Style; Business Startups; Risk and Uncertainty; Organizational Change and Adaptation

Register to Read

December 2005 (Revised May 2009)
Case

C.R. Smith and the Birth of American Airlines

By: Anthony Mayo and Laura Gaie Singleton

Presents an overview of the path that C.R. Smith pursued to build American Airlines into one of the largest airlines in the world in the 20th century. Over the course of his 30-year tenure as president of American Airlines, Smith deployed a three-pronged... View Details

Keywords: Leadership Style; Growth and Development Strategy; Industry Growth; Operations; Air Transportation Industry; United States

Find at Harvard

15 Jan 2020
News

The Business of Access

Karae Lisle (MBA 1998) has watched firsthand the struggles of the homeless, with a close family member living on the streets and in shelters in Florida, on and off, for years. His personal struggles limited the family’s ability to help, so Lisle, based in Palo Alto,... View Details

Keywords: Maureen Harmon

27 Aug 2014
Lessons from the Classroom

Learning From Japan’s Remarkable Disaster Recovery

leadership in mobilizing people and resources in highly dynamic situations.” Each winter, 900 HBS students dispatch around the world to see businesses up close, learn what they can about how they are run, and share their own knowledge... View Details

Keywords: by Sean Silverthorne; Energy; Utilities; Retail

01 Mar 2009
News

Alumni Books

Leadership in the Era of Economic Uncertainty: The New Rules for Getting the Right Things Done in Difficult Times by Ram Charan (MBA ’65, DBA ’67) (McGraw-Hill) Economic turbulence has arrived with a vengeance, and only companies that... View Details

Keywords: Publishing Industries (except Internet); Information

31 Mar 2021
News

Sports as A Classroom: Lessons in Leadership, Diversity, Inclusion & Impact

01 Mar 2013
News

A United Front

Sustaining peak performance over not just years but decades may be the single most difficult challenge for executives, which makes Sir Alex Ferguson's 26-year run as manager of England's legendary Manchester United soccer club so noteworthy, especially in the... View Details

Keywords: Sean Silverthorne; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; Management of Companies and Enterprises; Management

12 Mar 2014
News

Managing the Family Business: Firing the CEO

Keywords: Management of Companies and Enterprises; Management

January 1988 (Revised March 1995)
Supplement

Digital Equipment Corp.: The Endpoint Model (B1)

By: David A. Garvin

Should follow Digital Equipment Corp.: The Endpoint Model (A). The plant manager has been promoted and students must decide what kind of individual--background, training, personal style, etc.--they would like to replace him. View Details

Keywords: Training; Leadership Style; Management Succession; Identity; Technology; Technology Industry

March 2006 (Revised November 2007)
Case

Manchester Bidwell Corporation (A)

By: James L. Heskett

The head of Manchester Bidwell Corp. ponders what it will take to replicate its social services in 100 cities across North America and internationally--an effort that ultimately would cost several hundred million dollars. View Details

Keywords: Cost vs Benefits; Social Entrepreneurship; Leadership Style; Growth Management; Welfare; North and Central America

September 2003 (Revised February 2004)
Case

Alessi: Evolution of an Italian Design Factory (B)

By: Youngme E. Moon, Vincent Dessain and Anders Sjoman

Since the 1970s, world-renowned architect and designer, Alessandro Mendini, has acted as adviser and counselor to Alessi, the Italian household goods design factory. By discussing Mendini's role as art director, the case introduces the artistic side of Alessi, where... View Details

Keywords: Design; Corporate Entrepreneurship; Leadership Style; Business or Company Management; Goals and Objectives; Consumer Products Industry; Italy