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      • 2003
      • Chapter

      Operating as a Knowledge System

      By: Dorothy A. Leonard
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      Leonard, Dorothy A. "Operating as a Knowledge System." In Knowledge Capital: How Knowledge-Based Enterprises Really Get Built, edited by Jay L. Chatzkel. Oxford University Press, 2003.
      • December 2002
      • Article

      Knowledge Seeking and Location Choice of Foreign Direct Investment in the United States

      By: Juan Alcacer and Wilbur Chung
      To what extent do firms go abroad to access technology available in other locations? This paper examines whether and when state technical capabilities attract foreign investment in manufacturing from 1987-1993. We find that on average state R&D intensity does not... View Details
      Keywords: Knowledge Acquisition; Foreign Direct Investment; Research and Development; Information Technology; Production; Geographic Location; United States
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      Alcacer, Juan, and Wilbur Chung. "Knowledge Seeking and Location Choice of Foreign Direct Investment in the United States." Management Science 48, no. 12 (December 2002): 1534–1554.
      • November 2002
      • Case

      Siemens ShareNet: Building a Knowledge Network

      By: Alan D. MacCormack, Sven Volpel and Kerry Herman
      Describes the development of ShareNet, an innovative knowledge management system used by a division of Siemens. ShareNet attempts to capture the knowledge and experience of Siemen's many dispersed sales and marketing units around the globe, making it available to all.... View Details
      Keywords: Cost Management; Investment Return; Revenue; Knowledge Acquisition; Knowledge Management; Sales
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      MacCormack, Alan D., Sven Volpel, and Kerry Herman. "Siemens ShareNet: Building a Knowledge Network." Harvard Business School Case 603-036, November 2002.
      • 2002
      • Working Paper

      Learning How and Learning What: Effects of Tacit and Codified Knowledge on Performance Improvement Following Technology Adoption

      By: Amy C. Edmondson, Ann B. Winslow, Richard M.J. Bohmer and Gary Pisano
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      Edmondson, Amy C., Ann B. Winslow, Richard M.J. Bohmer, and Gary Pisano. "Learning How and Learning What: Effects of Tacit and Codified Knowledge on Performance Improvement Following Technology Adoption." Harvard Business School Working Paper, No. 02-063, November 2002.
      • Article

      Control, Performance, and Knowledge Transfers in Large Multinationals: Unilever in the United States, 1945-1980

      By: G. Jones
      This article considers key issues relating to the organization and performance of large multinational firms in the post-Second World War period. Although foreign direct investment is defined by ownership and control, in practice the nature of that "control" is far from... View Details
      Keywords: Multinational Firms and Management; Governance Controls; Performance; Business or Company Management; Ownership; Consumer Products Industry; Manufacturing Industry; United States
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      Jones, G. "Control, Performance, and Knowledge Transfers in Large Multinationals: Unilever in the United States, 1945-1980." Business History Review 76, no. 3 (Fall 2002): 435–478.
      • October 2002 (Revised March 2013)
      • Case

      Intermountain Health Care

      By: Richard M.J. Bohmer, Amy C. Edmondson and Laura Feldman
      Intermountain Health Care (IHC), an integrated delivery system based in Utah, has adopted a new strategy for managing health care delivery. The approach focuses management attention not only on the facilities where care takes place but also on physician decision making... View Details
      Keywords: Ethnicity; Innovation Strategy; Cost Management; Information Technology; Organizational Structure; Technology Adoption; Performance Improvement; Problems and Challenges; Adoption; Change Management; Cost vs Benefits; Health Care and Treatment; Health Industry; Utah
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      Bohmer, Richard M.J., Amy C. Edmondson, and Laura Feldman. "Intermountain Health Care." Harvard Business School Case 603-066, October 2002. (Revised March 2013.)
      • 2002
      • Other Unpublished Work

      Making Sure Independent Doesn't Mean Ignorant

      By: Jay W. Lorsch and Colin Carter
      Keywords: Knowledge Use and Leverage
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      Lorsch, Jay W., and Colin Carter. "Making Sure Independent Doesn't Mean Ignorant." October 2002.
      • September 2002 (Revised January 2003)
      • Case

      Dimensional Fund Advisors, 2002

      By: Randolph B. Cohen
      Dimensional Fund Advisors (DFA) is an investment management firm that prides itself on basing its investment strategies on sound academic research. Many of the best-known finance research papers of the past two decades (especially those by Eugene Fama and Kenneth... View Details
      Keywords: Knowledge Use and Leverage; Research; Success; Investment; Financial Services Industry
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      Cohen, Randolph B. "Dimensional Fund Advisors, 2002." Harvard Business School Case 203-026, September 2002. (Revised January 2003.)
      • September 2002 (Revised October 2002)
      • Case

      Managing Knowledge and Learning at NASA and the Jet Propulsion Laboratory (JPL)

      By: Dorothy A. Leonard and David Kiron
      Jet Propulsion Laboratory (JPL) faces a serious loss of knowledge--both because of the "faster, better, cheaper" mandate for Mars missions and from the retirement of key personnel. An extensive knowledge management system for NASA/JPL includes formal knowledge-capture... View Details
      Keywords: Knowledge Management; Knowledge Dissemination; Leadership Development; Internet and the Web; Risk and Uncertainty; Organizational Culture; Retirement; Human Resources; Human Capital
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      Leonard, Dorothy A., and David Kiron. "Managing Knowledge and Learning at NASA and the Jet Propulsion Laboratory (JPL)." Harvard Business School Case 603-062, September 2002. (Revised October 2002.)
      • fall 2002
      • Article

      Creating Competitive Advantage in the Knowledge Economy

      By: Jay W. Lorsch and Thomas J. Tierney
      Keywords: Competitive Advantage; Knowledge; Economy
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      Lorsch, Jay W., and Thomas J. Tierney. "Creating Competitive Advantage in the Knowledge Economy." Leader to Leader Leader to Leader, no. 26 (fall 2002): 41–47.
      • September 2002
      • Article

      Situated Knowledge and Learning in Dispersed Teams

      By: Deborah Sole and Amy Edmondson
      Keywords: Knowledge; Learning; Groups and Teams
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      Sole, Deborah, and Amy Edmondson. "Situated Knowledge and Learning in Dispersed Teams." British Journal of Management 13 (September 2002): S17–S34.
      • July 2002 (Revised December 2002)
      • Case

      Mercer Management Consulting (A)

      By: Thomas J. DeLong and Michael Echenberg
      Insurance giant Marsh & McLennan acquires management consulting firms Temple, Barker & Sloane (TBS) in 1987 and Strategic Planning Associates (SPA) in 1990 and sets out to merge the two. The merger proceeds slowly and painfully. Following the February 1990 merger,... View Details
      Keywords: Mergers and Acquisitions; Business Model; Decision Making; Organizational Culture; Personal Development and Career; Horizontal Integration; Consulting Industry
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      DeLong, Thomas J., and Michael Echenberg. "Mercer Management Consulting (A)." Harvard Business School Case 403-009, July 2002. (Revised December 2002.)
      • April 2002 (Revised February 2003)
      • Background Note

      An Economic Framework for Assessing Development Impact

      By: Benjamin C. Esty, Frank J. Lysy and Carrie Ferman
      Discusses the differences between private and social returns and describes an economic framework for assessing a project's social return [known as the economic rate of return (ERR)]. The framework begins by analyzing the impact of a new project on private financiers... View Details
      Keywords: Cost vs Benefits; Microeconomics; Investment Return; Framework; Projects; Business and Stakeholder Relations; Valuation
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      Esty, Benjamin C., Frank J. Lysy, and Carrie Ferman. "An Economic Framework for Assessing Development Impact." Harvard Business School Background Note 202-052, April 2002. (Revised February 2003.)
      • 2002
      • Chapter

      Bridging Knowledge Gaps: Learning in Geographically Dispersed Cross-Functional Development Teams

      By: D. Sole and A. Edmondson
      Keywords: Knowledge Sharing; Knowledge Acquisition; Learning; Groups and Teams; Geographic Location; Organizational Structure
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      Sole, D., and A. Edmondson. "Bridging Knowledge Gaps: Learning in Geographically Dispersed Cross-Functional Development Teams." In The Strategic Management of Intellectual Capital and Organizational Knowledge: A Collection of Readings, edited by C. W. Choo and N. Bontis. New York: Oxford University Press, 2002.
      • January 2002
      • Article

      Putting Patents in Context: Exploring Knowledge Transfer from MIT

      By: Ajay Agrawal and Rebecca M. Henderson
      Keywords: Patents; Knowledge Sharing
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      Agrawal, Ajay, and Rebecca M. Henderson. "Putting Patents in Context: Exploring Knowledge Transfer from MIT." Management Science 48, no. 1 (January 2002): 44–60.
      • December 2001
      • Case

      iSteelAsia-2001

      By: F. Warren McFarlan and Iris T. Li
      Presents a follow-up one year later. Shows how this online steel distributor has now reached breakeven. Focuses on the new challenges for the future. View Details
      Keywords: Management Analysis, Tools, and Techniques; Economy; Goods and Commodities; Cross-Cultural and Cross-Border Issues; Information; Knowledge Use and Leverage; Problems and Challenges; Steel Industry; China; United States
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      McFarlan, F. Warren, and Iris T. Li. "iSteelAsia-2001." Harvard Business School Case 302-074, December 2001.
      • December 2001
      • Case

      Natural Pork Production

      By: Ray A. Goldberg and James M Beagle
      An entrepreneurial hog farmer's creative use of contracts and capital structure drives very successful growth and returns in a depressed commodity industry. View Details
      Keywords: Entrepreneurship; Capital Structure; Futures and Commodity Futures; Credit Derivatives and Swaps; Goods and Commodities; Knowledge Use and Leverage; Contracts; Success; Consumer Products Industry
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      Goldberg, Ray A., and James M Beagle. "Natural Pork Production." Harvard Business School Case 902-413, December 2001.
      • December 2001
      • Case

      Qwest Communications International Inc.

      By: Thomas R. Eisenmann and Christopher Hackett
      Describes the evolution of Qwest from a small fiber-optic construction firm in 1996 to a global telecommunications giant in 2001. Focuses on Qwest's pivotal acquisition of "Baby Bell" US West, a regional Bell operating company many times Qwest's size. Discusses the... View Details
      Keywords: Mergers and Acquisitions; Asset Pricing; Business History; Knowledge Use and Leverage; Organizational Culture; Partners and Partnerships; Vertical Integration; Telecommunications Industry
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      Eisenmann, Thomas R., and Christopher Hackett. "Qwest Communications International Inc." Harvard Business School Case 802-133, December 2001.
      • December 2001
      • Background Note

      Reporting on Agribusiness in the 21st Century

      By: Ray A. Goldberg and Anne M Fitzgerald
      Agriculture is not what it used to be. Neither is coverage of the industry by news organizations. A century ago, about 40% of the U.S. population lived on the farm, and one in three U.S. jobs was tied to agriculture. It made sense for daily newspapers to cover farming... View Details
      Keywords: Agribusiness; Newspapers; Media; Perception; Change; Agriculture and Agribusiness Industry; United States
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      Goldberg, Ray A., and Anne M Fitzgerald. "Reporting on Agribusiness in the 21st Century." Harvard Business School Background Note 902-421, December 2001.
      • November 2001
      • Article

      Leveraging the Customer Base: Creating Competitive Advantage Through Knowledge Management

      By: Elie Ofek and Miklos Sarvary
      Keywords: Customers; Competitive Strategy; Knowledge Management
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      Ofek, Elie, and Miklos Sarvary. "Leveraging the Customer Base: Creating Competitive Advantage Through Knowledge Management." Management Science 47, no. 11 (November 2001).
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