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Show Results For

  • All HBS Web  (1,636)
    • People  (3)
    • News  (483)
    • Research  (849)
    • Events  (9)
    • Multimedia  (22)
  • Faculty Publications  (556)
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  • 30 Apr 2019
  • First Look

New Research and Ideas, April 30, 2019

Evidence from the Hospital Industry By: Dafny, Leemore S., Katherine Ho, and Robin S. Lee Abstract—We consider the effect of mergers between firms whose products are not viewed as direct substitutes for the same good or service but are... View Details
Keywords: Dina Gerdeman
  • 19 May 2011
  • Research & Ideas

Empathy: The Brand Equity of Retail

operational excellence, when a student, Kara Medoff Barnett (MBA '07), threw him a curveball of a question: "What is the hospital doing to teach its doctors about empathy?" It turned out that Barnett's father, also a doctor, had undergone... View Details
Keywords: by Carmen Nobel; Health
  • 19 May 2015
  • First Look

First Look: May 19

corruption, and social protests. This case discusses China's political and economic development in the 20th century to situate Xi's-and China's-contemporary challenges. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/715023-PDF-ENG Harvard Business School... View Details
Keywords: Sean Silverthorne
  • 27 Aug 2012
  • Research & Ideas

Employee-Suggestion Programs That Work

Bumping up against accepted theories in process improvement, a new research paper from Harvard Business School questions the value of prioritizing problems identified by frontline employees. Citing a hospital safety improvement program... View Details
Keywords: by Paul Guttry
  • 27 Oct 2009
  • First Look

First Look: October 27

KindredHarvard Business School Case 610-014 Through its uniquely proactive approach to medical malpractice risk management, the Risk Management Foundation (RMF) has decreased claims—and premiums—for the Harvard hospitals it insures. The... View Details
Keywords: Martha Lagace
  • 15 Jan 2008
  • First Look

First Look: January 15, 2008

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=207069 ThedaCare: System Strategy Harvard Business School Case 708-424 Over the 1980s and 1990s, America's changing health care payer environment resulted in mergers of numerous community View Details
Keywords: Martha Lagace
  • 24 Mar 2020
  • Research & Ideas

These Coronavirus Heroes Show Us How Crisis Leadership Works

hospitals and governments. Separately, Medtronic is using its remote monitoring capabilities to track people with coronavirus in their homes. (Full disclosure: I am a former chair and CEO of Medtronic). Adam Schechter, LabCorp CEO, and... View Details
Keywords: by Bill George; Health
  • 22 Feb 2010
  • Research & Ideas

Manager Visibility No Guarantee of Fixing Problems

encountering. Drawn from the health-care industry, the research is based on a sample of 69 randomly selected hospitals, 20 of which participated in a three-part cycle of process improvement activities. Focusing on one area of the hospital... View Details
Keywords: by Julia Hanna; Health
  • 12 Jul 2004
  • Research & Ideas

Michael Porter’s Prescription For the High Cost of Health Care

Under positive-sum competition, providers would not attempt to match competitors' every move. Instead, they would develop clear strategies around unique expertise and tailored facilities in those areas where they can become distinctive. Most View Details
Keywords: by Michael E. Porter; Health
  • 05 Sep 2012
  • What Do You Think?

Will Business Management Save US Health Care?

doctors and hospitals to remove the cartel and guild aspects of medicine and put more of the purse strings directly into the consumers' hands " Addressing incentives, Tom Dolembo suggested that "We should pay doctors well who... View Details
Keywords: by Jim Heskett; Health
  • 14 Sep 2015
  • Research & Ideas

Rewriting the Rules of Service Competition

“service trifecta” comprising: (1) extraordinary results and a high-quality experience for employees and customers alike, (2) high value (not necessarily low prices) to customers, and (3) relatively high returns (for the industry) to employees and investors.... View Details
Keywords: by James Heskett, W. Earl Sasser & Leonard A. Schlesinger; Retail
  • 20 Sep 2011
  • First Look

First Look: September 20

Hospital: Cardiac Care for the Poor (B) Tarun Khanna and Tanya BijlaniHarvard Business School Supplement 712-402 Narayana Hrudayalaya (NH) has expanded into a multi-specialty health city in Bangalore and has grown to twelve locations across India. The View Details
Keywords: Sean Silverthorne
  • 15 Sep 2009
  • First Look

First Look: September 15

and the creative aspirations of his designers. How could he better manage employees who see themselves as artists? Purchase this case: http://harvardbusiness.org/search/410018/ Newton-Wellesley Hospital Harvard Business School Case... View Details
Keywords: Martha Lagace
  • 02 Jan 2020
  • Op-Ed

Medicare for All or Public Option: Can Either Heal Health Care?

allow people to choose Medicare or private insurance. The Republicans, for their part, have focused on dismantling Obamacare and making hospital prices more transparent. Which, if any of these, can solve these serious problems? We think... View Details
Keywords: by Regina E. Herzlinger and James Wallace; Health; Public Administration
  • 09 Mar 2009
  • Research & Ideas

How to Revive Health-Care Innovation

effective solution. In the past, business model innovation was common in health care. When the technological enablers for the diagnosis and treatment of infectious diseases emerged, most patient care was transferred away from hospitals to... View Details
Keywords: by Clayton M. Christensen, Jerome H. Grossman, M.D. M.D. & Jason Hwang; Health
  • 03 Oct 2006
  • First Look

First Look: October 3, 2006

current challenges and increase the country's prosperity over the next decade. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=706491 Massachusetts General Hospital and the Enbrel Royalty Harvard... View Details
Keywords: Sean Silverthorne
  • 30 Sep 2008
  • First Look

First Look: September 30, 2008

practices which encourage managers to use accounting information to improve performance. In contrast, government organizations are publicly governed and are constrained in their compensation practices because hospital CEOs are... View Details
Keywords: Martha Lagace
  • 05 Jun 2006
  • Research & Ideas

Using Competition to Reform Healthcare

Knowledge next month.How can providers compete on value? To do so, they must embrace a series of strategic and organizational imperatives, shown in Figure 5-1. We describe the imperatives in the context of hospitals and physician groups.... View Details
Keywords: by Michael E. Porter; Health
  • 08 Apr 2009
  • Research & Ideas

Clayton Christensen on Disrupting Health Care

reactor" in accelerating the rise in health-care costs. Why is this system such a problem? A: By some estimates, 50 percent of all health care is driven by physician and hospital supply, not by patients' needs. Today's doctors work in a... View Details
Keywords: by Deborah Blagg; Health
  • 26 Jun 2013
  • Op-Ed

A Roadmap for Afghanistan’s Economic Future

providing development grants for schools and hospitals and in catalyzing for-profit investments to jump-start growth as it attempts to be more constructively proactive in the region. This enhanced role for incumbent organizations and... View Details
Keywords: by Tarun Khanna
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