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Show Results For
- All HBS Web
(840)
- People (2)
- News (280)
- Research (431)
- Multimedia (2)
- Faculty Publications (207)
- 29 Mar 2016
- First Look
March 29, 2016
https://www.hbs.edu/faculty/Pages/item.aspx?num=50822 forthcoming Manufacturing & Service Operations Management How Do Customers Respond to Increased Service Quality Competition? By: Buell, Ryan W.,... View Details
Keywords: Sean Silverthorne
- 26 May 2016
- News
Sunil B. Mittal, OPM 27, 1999
in 15 African countries 2012 Launches India’s first 4G service 2013 Elected Vice Chair, International Chamber of Commerce 2014 Bharti’s Airtel launches 4G in Africa Founder and Chairman, Bharti Enterprises With a magnetic smile, an... View Details
Keywords: Susan Young
- 30 Sep 2015
- Research & Ideas
Political Polarization: Why We All Just Can't Get Along
That’s actually good news because it’s harder to change people’s taste preferences than it is beliefs,” says Minor, joking that he’s been trying to change his daughter’s food tastes for years. Minor used a survey pool of 7,000... View Details
- May 2022
- Supplement
Maestro Pizza (B): The Competition Awakens
By: Ramon Casadesus-Masanell and Fares Khrais
Maestro pizza opened its first store in 2013 after its founder, Khalid Al Omran, recognized an opportunity in Saudi Arabia to offer high quality pizza at affordable prices. The business grew rapidly and under the radar at first, but soon enough caught the attention of... View Details
Keywords: Competitive Strategy; Competitive Advantage; Competition; Market Entry and Exit; Emerging Markets; Business Startups; Corporate Entrepreneurship; Product Positioning; Disruption; Disruptive Innovation; Advertising; Advertising Campaigns; Social Media; Forecasting and Prediction; Crisis Management; Growth and Development Strategy; Brands and Branding; Product Development; Production; Service Delivery; Business Growth and Maturation; Financial Statements; Cost Management; Analysis; Quality; Performance Consistency; Customer Satisfaction; Profit; Family Ownership; Food and Beverage Industry; Saudi Arabia; Middle East
Casadesus-Masanell, Ramon, and Fares Khrais. "Maestro Pizza (B): The Competition Awakens." Harvard Business School Supplement 722-400, May 2022.
- 05 Mar 2014
- What Do You Think?
When Will the Next Dot.com Bubble Burst?
the Internet and promised one-hour delivery of a wide range of products, including an entire evening's complement of food and videos, with no delivery fee and at a price roughly equal to what one would pay at retail. As it turned out, the... View Details
- 30 Aug 2018
- News
Sharing a Passion for Art
Photos by Richard Bolger Joop van Caldenborgh (AMP 71, 1975) crossed the world many times in three decades as founder and president of the Netherlands-based Caldic Chemie, BV, an international distributor of compounds for industrial, health, and View Details
- 01 Sep 2014
- News
Alumni and Faculty Books for September 2014
CarterCovington Entrepreneurial Spirits: Through the Seventeen Principles of Napoleon Hill by Polycarp Emenike (OPM 38, 2009) The Napoleon Hill Foundation The Missing Something Club by Bill Haylon (MBA 1988) Terwilliger Press The Spice Whisperer: My Memoirs in View Details
- 24 Jun 2014
- First Look
First Look: June 24
terms shape the impact of economic shocks on trade. Analysis of transaction-level data from a U.S.-based exporter of frozen and refrigerated food products, primarily poultry, reveals broad patterns about the use of alternative financing... View Details
Keywords: Sean Silverthorne
- February 2012 (Revised November 2012)
- Case
Bain Capital: Outback Steakhouse
By: Paul Gompers, Kristin Mugford and J. Daniel Kim
Bain Capital had purchased Outback Steakhouse in 2007 and despite the myriad initiatives to improve operations, the financial collapse in 2008 threatened the company's ability to meet its loan covenants. Outback's performance steadily declined throughout the year. How... View Details
Keywords: Private Equity; Acquisition; Mergers and Acquisitions; Performance Expectations; Borrowing and Debt; Financial Services Industry; Financial Services Industry
Gompers, Paul, Kristin Mugford, and J. Daniel Kim. "Bain Capital: Outback Steakhouse." Harvard Business School Case 212-087, February 2012. (Revised November 2012.)
- 16 Nov 2010
- First Look
First Look: November 16, 2010
had suggested—and if so, who should be charged how much and for what? Could YouTube charge users for downloading content, a model it was now beginning to test? Or would it be better for the online video giant to continue to pursue an advertising model, but perhaps... View Details
Keywords: Sean Silverthorne
- 03 Mar 2015
- First Look
First Look: March 3
that covers all the procedures, tests, drugs, devices, and services involved in inpatient, outpatient, and rehabilitative care for a patient's medical condition. For chronic conditions and primary care, a bundled payment is a single... View Details
Keywords: Sean Silverthorne
- 01 Dec 2001
- News
September 11: A Community Reflects
to the families of victims of the tragedy who worked in food service throughout the WTC complex. “It is a great tribute to the School that a group of people who were last together as a full group more than... View Details
Keywords: Susan Young;Deborah Blagg
- 23 Mar 2015
- Research & Ideas
It’s Called ‘Price Coherence,’ and It’s Surprisingly Bad for Consumers
restrictions imposed by the intermediaries, who want consumers to focus less on price differences and more on the benefits of value-added services that they provide, such as distribution, one-stop shopping, easy scheduling, payment... View Details
- April 2006
- Teaching Note
Business Plan for Room For Dessert (TN)
By: Michael J. Roberts and Joseph B. Lassiter III
Teaching Note to (899-008). View Details
- April 2003
- Teaching Note
Achieving Customer Satisfaction at Pizza Hut (TN) (A) and (B)
By: V.G. Narayanan
Teaching Note for (2-101-006) and (2-101-042). View Details
- December 2000 (Revised February 2007)
- Case
Achieving Customer Satisfaction at Pizza Hut (A)
By: V.G. Narayanan and Preeti Choudhary
Describes how Pizza Hut measures and monitors customer satisfaction, customer complaints, and the quality of its retail locations. View Details
- April 1986 (Revised January 1993)
- Case
Au Bon Pain
An eight-year-old company is in the midst of growth. This case follows the company from its inception through its growth stages. Teaching objectives are to understand the problems of growth, partnership, and operations-driven companies. View Details
Keywords: Business Growth and Maturation; Business Startups; Growth and Development; Service Industry; Service Industry
Kao, John J. "Au Bon Pain." Harvard Business School Case 486-100, April 1986. (Revised January 1993.)
- 17 Apr 2017
- News
Panera-bred Leaders Have Risen Throughout the Restaurant Industry
As Ron Shaich (MBA 1978) grew Au Bon Pain and then the Panera Bread Company into the nation’s largest “fast casual” chain, he was also shaping a team of highly skilled restaurant executives. A recent article in the Boston Globe traces the lineage of these... View Details
- 16 Dec 2013
- News