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  • 01 Jun 2015
  • Research & Ideas

The Surprising Benefits of Oversharing

whether they would admit that they used drugs on a job application; a different set of participants acting as prospective employers were asked whom they'd rather hire, someone who admitted using drugs, or someone who chose not to answer.... View Details
Keywords: by Michael Blanding
  • 21 Feb 2023
  • Research & Ideas

Are Your Employees Passing Up Incentives? Try Promoting the Programs More

billions of dollars on wellness programs each year, underwriting gym memberships and offering other perks, yet analyses find only a third or so of employees at US companies take advantage of these programs. Over half of American workers don’t sign up for retirement... View Details
Keywords: by Scott Van Voorhis
  • November–December 2020
  • Article

Our Work-from-Anywhere Future

By: Prithwiraj Choudhury
The pandemic has hastened a rise in remote working for knowledge-based organizations. This has notable benefits: Companies can save on real estate costs, hire and utilize talent globally, mitigate immigration issues, and experience productivity gains, while workers can... View Details
Keywords: Remote Work; Best Practices; Employment; Health Pandemics; Geographic Location; Opportunities; Problems and Challenges
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  • October 2019 (Revised August 2022)
  • Case

Nehemiah Mfg. Co.: Providing a Second Chance

By: Michael Chu, Brian Trelstad and John Masko
In 2009, Dan Meyer and Richard Palmer, two veterans of the fast-moving consumer goods (FMCG) industry, founded Nehemiah Manufacturing to build FMCG brands while providing jobs to Cincinnati, Ohio’s beleaguered urban core. Two years later, the pair made their first... View Details
Keywords: Fast Moving Consumer Goods; Social Entrepreneurship; Retention; Selection and Staffing; Employment; Human Capital; Growth Management; Brands and Branding; Social Marketing; Mission and Purpose; Prejudice and Bias; City; Urban Scope; Consumer Products Industry; Manufacturing Industry; Ohio; United States
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  • 28 Jun 2022
  • Book

The Moral Enterprise: How Two Companies Profit with Purpose

How can government and business work together in this fractious political moment, when finding solutions to pressing problems like inequality and climate change are more urgent than ever? Rebecca Henderson, Harvard University’s John and Natty McArthur University... View Details
Keywords: by Avery Forman
  • 19 Aug 2021
  • Op-Ed

Don't Ignore Your Employees' Misery—TAKE Control

profitability in many instances. So why are so many employers pushing so forcefully for all employees to return to the office, even as employee turnover across industries is increasing? It’s a pattern not isolated to the corporate world.... View Details
Keywords: by Hise O. Gibson and MaShon Wilson
  • 11 Jul 2019
  • Sharpening Your Skills

Deconstructing 'Customer Experience'

growing pains in 2007, founder Howard Schultz realized its unique customer experience was broken. The State of Customer Service LeadershipThe economic future of the country is largely in the hands of those who lead our service organizations, which create more View Details
Keywords: by Sean Silverthorne; Retail; Service
  • 16 May 2000
  • Research & Ideas

Getting the Message: How the Internet is Changing Advertising

them come to you," Deighton adds. DoubleClick's area of expertise involves its ability to package media on the Web to meet the goals of marketers and its employment of technology to facilitate using the Web as an advertising vehicle.... View Details
Keywords: by Susan Young
  • 04 Apr 2022
  • What Do You Think?

As Disney Board Chair, What Would You Advise CEO Bob Chapek Regarding 'Don’t Say Gay'?

(Unsplash/Brian McGowan) Early in 2022, Bob Chapek, CEO of The Walt Disney Company—one of Florida’s largest employers with roughly 80,000 employees—and taxpayers, had reason to be satisfied with the company’s performance, having just... View Details
Keywords: by James Heskett
  • 03 May 2022
  • Research & Ideas

Desperate for Talent? Consider Advancing Your Own Employees First

Job openings in the United States continue to hover at record high levels, exacerbated by the Great Resignation and a sputtering emergence from the pandemic. Competition remains fierce among companies struggling to find qualified workers. Yet many employers,... View Details
Keywords: by Rachel Layne
  • 13 Dec 2021
  • Research & Ideas

The Unlikely Upside of Mergers: More Diverse Management Teams

forthcoming issue of American Journal of Sociology. Why M&A prompts promotions Zhang analyzed 37,343 mergers and acquisitions that occurred between 1971 and 2015, using data from the federal Equal Employment Opportunity Commission.... View Details
Keywords: by Lane Lambert
  • 24 Aug 2020
  • Research & Ideas

How Much Will Remote Work Continue After the Pandemic?

A new study of pandemic-induced remote workers and their employers suggests that at least 16 percent will remain at-home workers long after the COVID-19 crisis has receded. The survey of 1,800 people in both small and larger businesses... View Details
Keywords: by Kristen Senz
  • 14 Apr 2022
  • Op-Ed

Let’s Move Forward from COVID—Without Forgetting What We’ve Learned

see-saw, many people still deal with COVID disruptions. Many people are still undergoing deep introspection about their life direction—and considering significant changes (in other words, quitting). People want more meaning from their work. The informational power... View Details
Keywords: by Hise O. Gibson and MaShon Wilson
  • August 2020 (Revised February 2021)
  • Case

Luckin Coffee (A): Caffeine-fueled Growth?

By: Ramon Casadesus-Masanell and Karen Elterman
This case describes the founding of Chinese coffee chain Luckin Coffee in 2017 and its path to surpassing Starbucks as the largest coffee chain in China (by number of stores) in 2019. Unlike Starbucks stores, which were designed to be welcoming “third places” for... View Details
Keywords: Business Model; Business Earnings; Cost; Cost Management; Financial Statements; Financial Condition; Financial Management; Stocks; Profit; Revenue; Price; Food; Business History; Employment; Brands and Branding; Product Positioning; Marketing Strategy; Business Strategy; Expansion; Competitive Strategy; Food and Beverage Industry; Technology Industry; Asia; China
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  • 13 Nov 2017
  • Research & Ideas

Want to Be Happier? Spend Some Money on Avoiding Household Chores

percent more likely to stay at Stanford, and they also reported a better work-life balance. Employers could also allow employees to take more random days off just to give them a break. “We know we are more productive when we take vacation... View Details
Keywords: by Dina Gerdeman
  • 16 Mar 2020
  • Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

changes will play out after this public health emergency is behind us. In the past, companies have used the lessons learned during periods of disruption to improve their standard operating practices. For example, the great recession forced View Details
Keywords: by Dina Gerdeman
  • 30 Mar 2020
  • Research & Ideas

The New Rules for Remote Work: Pandemic Edition

appropriate for employers to decrease workloads for now and reevaluate when working hours should return to normal, says Lakshmi Ramarajan, the Anna Spangler Nelson and Thomas C. Nelson Associate Professor of Business Administration. Her... View Details
Keywords: by Dina Gerdeman
  • 04 Feb 2022
  • Book

Beyond the Cold War: Reinventing Socialism in 5 Countries

history and treating policy makers as producers and employers of ideas as well as policies. This has already begun on the capitalist side of the conflict. Scholars such as Daniel Ekbladh, Daniel Immerwahr, and Amy Ofner have examined how... View Details
Keywords: by Dina Gerdeman
  • 20 Sep 2022
  • Research & Ideas

How Partisan Politics Play Out in American Boardrooms

companies, but also for policymakers and society at large,” says Kempf. “For example, should we protect political identity in the workplace? Currently, US federal law and many state laws do not prohibit private employers from... View Details
Keywords: by Pamela Reynolds
  • 17 Oct 2022
  • Research & Ideas

Why Quiet Quitters Need More Than Money to Re-Engage

employers and employees as ones of material benefits.” After all, it’s not all about making money, says DeLong, a Baker Foundation Professor of Management Practice at HBS. What employees really crave, the paper argues, is meaning. “You... View Details
Keywords: by Michael Blanding

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