Filter Results:
(865)
Show Results For
- All HBS Web
(865)
- News (134)
- Research (667)
- Multimedia (3)
- Faculty Publications (233)
Show Results For
- All HBS Web
(865)
- News (134)
- Research (667)
- Multimedia (3)
- Faculty Publications (233)
- 01 Dec 2011
- News
At Your Service
better service experience,” she relates, “that’s the path to all-around excellence.” A central premise of Uncommon Service is that to achieve service excellence, you may need to make some tradeoffs. Is that a hard sell for some managers who are View Details
- 25 Aug 2022
- News
On Purpose
responsibility (CSR) strategy. From interviewing scores of employees and executives, it was clear that storytelling was somewhere at the core of it all, she says. Take, for example, Marvel’s 2018 blockbuster Black Panther. The film was... View Details
- 28 May 2012
- Research & Ideas
A Pragmatic Alternative for Creating a Corporate Social Responsibility Strategy
core assets, such as brand reputation or employee morale. In the paper CSR initiatives are explored in three "theatres." Theatre 1 includes activities primarily motivated by charitable instincts, even though... View Details
Keywords: by Dina Gerdeman
- 21 Sep 2009
- Research & Ideas
Excessive Executive Pay: What’s the Solution?
crescendo last March when insurance conglomerate AIG, kept on life support with up to $183 billion in taxpayers' cash, dished out bonuses totaling $165 million to 400 employees in the London office whose derivatives trading nearly... View Details
Keywords: by Roger Thompson
- 16 Aug 2011
- First Look
First Look: August 16
Publication:American Economic Journal: Microeconomics (forthcoming) Abstract We investigate how the convexity of a firm's incentives interacts with worker overconfidence to affect sorting decisions and performance. We demonstrate experimentally that overconfident View Details
Keywords: Sean Silverthorne
- 10 Jul 2017
- Op-Ed
Op-Ed: It’s a Bad Idea to Ban Customers From Recording Videos
disallow photography or recordings. The strategy has superficial appeal: It protects employees and other customers who often don’t want to be captured for posterity. And if such a policy even slightly reduces the likelihood of a... View Details
- 20 Aug 2024
- Blog Post
Chasing a Dream: My Summer Internship at Chelsea Football Club
Marketing Officer. Moving from being solely a Chelsea fan to a Chelsea employee over these three months has been truly exceptional! What motivated you to pursue an internship at Chelsea FC, and how did you... View Details
- Web
Data: The Ever-Expanding Frontier - Race, Gender & Equity
we’ll highlight employee surveillance, assumptions of value neutrality, and right to privacy issues, among others. This article features a timeline of important moments in tech history for further engagement. Let’s expand our... View Details
- 05 Sep 2007
- First Look
First Look: September 5, 2007
(i) geographically dispersed firms are less employee friendly; (ii) dismissals of divisional employees are less common in divisions located closer to corporate headquarters; and (iii) firms appear to adopt a... View Details
Keywords: Martha Lagace
- 05 Aug 2008
- First Look
First Look: August 5, 2008
Publication:HBS Centennial Issue. Harvard Business Review 86, nos. 7/8 (July - August 2008): 78-84 Abstract Motivating employees begins with recognizing that to do their best work, people must be in an... View Details
Keywords: Martha Lagace
- December 2003 (Revised May 2004)
- Case
Sears Auto Centers (A) (Abridged)
By: Lynn S. Paine
In the early 1990s Sears faced and allegations by the California Department of Consumer Affairs that the company's auto repair centers had been overbilling customers and making unnecessary repairs. Top management must evaluate the problem and come up with a plan to... View Details
Keywords: Corporate Governance; Corporate Accountability; Ethics; Organizational Culture; Compensation and Benefits; Management Teams; Employees; Behavior; Motivation and Incentives; Performance Improvement; Auto Industry
Paine, Lynn S. "Sears Auto Centers (A) (Abridged)." Harvard Business School Case 304-063, December 2003. (Revised May 2004.)
- 09 Sep 2009
- First Look
First Look: September 9
hospital, we find support for our hypotheses. Our findings suggest that frontline workers' participation in problem solving is motivated by some inherent characteristics of the problems as well as by particular management practices.... View Details
Keywords: Martha Lagace
- 01 Mar 2018
- News
Ask the Expert: Disaster Master
value concentration; there’s been such a focus on efficiency that there are way fewer redundancies in a company’s production capacity and inventories,” says Beer, who offers insight and advice to alumni seeking guidance in unprecedented circumstances. How do you train... View Details
Keywords: Julia Hanna
- 26 Mar 2013
- First Look
First Look: March 26
differences in strategic orientation choices and their performance outcomes for American and Japanese entrepreneurial firms, focusing on founders' achievement motivation as a key personal disposition. Design/methodology/approach: A survey... View Details
Keywords: Sean Silverthorne
- 01 Mar 2008
- News
Innovation, Inc.
As a way to delve deeper into the link between motivation and creativity, Amabile and her husband, psychologist Steven J. Kramer, conducted a three-year study of 238 professionals from seven companies in the high-tech, consumer products,... View Details
- 08 Jan 2001
- Research & Ideas
Can Japan Compete? [Part Two]
to intervene in the process of competition and to improve the environment for competition. One of the points you mention in your book is that Japanese corporate practice has encouraged permanent employment. How is employee loyalty... View Details
Keywords: by Martha Lagace & Hilah Geer
- 03 May 2021
- What Do You Think?
Where Does CEO Activism Go From Here?
or product doing what is, on balance, good for the business? Will their identification with an issue attract more customers than it drives away? Will it attract the kind of employee who shares the values implied by the CEO’s position? Of... View Details
Keywords: by James Heskett
- 28 Aug 2019
- Blog Post
Know Your Audience: Recruiting HBS Students for Investment Banking
appealing for students who come from the armed forces and nontraditional business backgrounds who are seeking to build technical skills.” Banks offer excellent training opportunities for motivated students who bring valuable leadership... View Details
- 09 Nov 2009
- Research & Ideas
Come Fly with Me: A History of Airline Leadership
productive workers during Kelleher's tenure were motivated by a vibrant working atmosphere, good wages, profit sharing, and the knowledge that no employees had ever been laid off at the company. This feeling... View Details
- 26 Jun 2012
- First Look
First Look: June 26
agents, for whom the relative value of the reward is higher. Second, contrary to existing laboratory evidence, financial incentives do not appear to crowd out intrinsic motivation in this setting. Third, non-financial rewards elicit... View Details
Keywords: Sean Silverthorne