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  • All HBS Web  (1,217)
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    • News  (396)
    • Research  (657)
    • Events  (6)
    • Multimedia  (22)
  • Faculty Publications  (353)
← Page 32 of 1,217 Results →
  • March 25, 2022
  • Article

Leading an Exhausted Workforce

By: Robin Abrahams and Boris Groysberg
Everyone is exhausted. People are coping with collective grief and trauma on a global scale, which means leaders have to learn and exercise new skills. The authors share steps you can take to foster healthy coping mechanisms and discourage unhealthy ones; help ward off... View Details
Keywords: Burnout; Workplace; Exhaustion; Emotions; Employees; Well-being
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Abrahams, Robin, and Boris Groysberg. "Leading an Exhausted Workforce." Harvard Business Review (website) (March 25, 2022).
  • November 2022
  • Article

My Boss' Passion Matters as Much as My Own: The Interpersonal Dynamics of Passion Are a Critical Driver of Performance Evaluations

By: Jon M. Jachimowicz, Andreas Wihler and Adam D. Galinsky
Companies often celebrate employees who successfully pursue their passion. Academic research suggests that these positive evaluations occur because of the passion percolating inside the employee. We propose that supervisors are also a key piece of this puzzle:... View Details
Keywords: Passion; Job Performance; Motivation; Emotions; Performance Evaluation; Interpersonal Communication
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Jachimowicz, Jon M., Andreas Wihler, and Adam D. Galinsky. "My Boss' Passion Matters as Much as My Own: The Interpersonal Dynamics of Passion Are a Critical Driver of Performance Evaluations." Special Issue on Work Passion Research: Taming Breadth and Promoting Depth. Journal of Organizational Behavior 43, no. 9 (November 2022): 1496–1515.
  • 2020
  • Article

Humanizing Management and Innovation

By: Hirotaka Takeuchi
This article is an excerpt from The Wise Company book that Ikujiro Nonaka and I published in October 2019 from Oxford University Press. It is a sequel to The Knowledge-Creating Company book we published 25 years ago. As our thinking evolved from information to... View Details
Keywords: Knowledge Creation; Knowledge Practice; Phronesis; Practical Wisdom; Ba; Continuous Innovation; Fusion Of Analog And Digital; Management As A Way Of Life; Management Style; Emotions; Innovation and Management
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Takeuchi, Hirotaka. "Humanizing Management and Innovation." Kindai Management Review 8 (2020): 20–29.
  • 1976
  • Chapter

The Romance of Community: Intentional Communities as Intensive Group Experience

By: R. M. Kanter
Keywords: Civil Society or Community; Groups and Teams; Emotions
Citation
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Kanter, R. M. "The Romance of Community: Intentional Communities as Intensive Group Experience." In The Intensive Group Experience, edited by M. Rosenbaum and A. Snadowsky. New York: Free Press, 1976.
  • 2022
  • Article

Social Interactivity in Live Video Experiences Reduces Loneliness

By: Benjamin T. Kaveladze, Robert R. Morris, Rosa Victoria Dimitrova-Gammeltoft, Amit Goldenberg, James J. Gross, Judd Antin, Melissa Sandgren and Melissa C. Thomas-Hunt
Background: Loneliness, especially when chronic, can substantially reduce one's quality of life. However, positive social experiences might help to break cycles of loneliness by promoting more prosocial cognitions and behaviors. Internet-mediated live video... View Details
Keywords: Lonelines; Social Connection; Internet-mediated Communication; Experiment; Emotions; Well-being; Interpersonal Communication; Internet
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Kaveladze, Benjamin T., Robert R. Morris, Rosa Victoria Dimitrova-Gammeltoft, Amit Goldenberg, James J. Gross, Judd Antin, Melissa Sandgren, and Melissa C. Thomas-Hunt. "Social Interactivity in Live Video Experiences Reduces Loneliness." Frontiers in Digital Health 4:859849 (2022).
  • May 2014
  • Article

I'm Sorry About the Rain! Superfluous Apologies Demonstrate Empathic Concern and Increase Trust

By: A.W. Brooks, H. Dai and M.E. Schweitzer
Existing apology research has conceptualized apologies as a device to rebuild relationships following a transgression. As a result, apology research has failed to investigate the use of apologies for outcomes for which individuals are obviously not culpable (e.g.,... View Details
Keywords: Superfluous Apology; Apology; Benevolence-based Trust; Empathy; Stochastic Trust Game; Trust; Emotions; Societal Protocols
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Brooks, A.W., H. Dai, and M.E. Schweitzer. "I'm Sorry About the Rain! Superfluous Apologies Demonstrate Empathic Concern and Increase Trust." Social Psychological & Personality Science 5, no. 4 (May 2014): 467–474.
  • Article

Leadership Is Associated with Lower Levels of Stress

By: Gary D. Sherman, J. J. Lee, A.J.C. Cuddy, Jonathan Renshon, Christopher Oveis, James J. Gross and Jennifer S. Lerner
As leaders ascend to more powerful positions in their groups, they face ever-increasing demands. This has given rise to the common perception that leaders have higher stress levels than non-leaders. But if leaders also experience a heightened sense of control—a... View Details
Keywords: Stress; Cortisol; Control; Leadership; Emotions; Power and Influence
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Sherman, Gary D., J. J. Lee, A.J.C. Cuddy, Jonathan Renshon, Christopher Oveis, James J. Gross, and Jennifer S. Lerner. "Leadership Is Associated with Lower Levels of Stress." Proceedings of the National Academy of Sciences 109, no. 44 (October 30, 2012): 17903–17907.
  • 08 May 2022
  • Blog Post

The Territory of Motherhood: A Reflection in Honor of Mother’s Day

I was anticipating how helpful this community of moms would be to ease the logistical challenges of an early, quick delivery without family in town, I greatly underestimated how important their emotional support and friendships would be... View Details
  • 01 Mar 2004
  • News

Maasai Village

are sold in local markets. We learned that the women in the tribe do the bulk of the work — building their thatched roof mud huts, gathering all food and water, preparing all meals, and taking care of the children. In a sometimes View Details
Keywords: Hospitality
  • 24 Apr 2014
  • News

Improving the service experience requires excellence—but not in everything

Frei. “The number-one obstacle to excellence may be an emotional one.” Frei’s research demonstrates that a successful service model must be designed to allow all employees—not just the “heroes”— to deliver excellence as a matter of... View Details
  • 12 PM – 1 PM EST, 16 Feb 2017
  • Webinars: Trending@HBS

Grown and Flown: Parenting Through the High School Years

High school is a time of dynamic growth for kids who enter in 9th grade with one foot still in childhood and graduate four years later, well on their way to adulthood. But teens are not the only ones in a family who are changing. Adults, too, must learn to adapt to the... View Details
  • 19 May 2011
  • Research & Ideas

Empathy: The Brand Equity of Retail

There's a famous line from the movie The Godfather, which is often repeated in corporate settings: "This is business, not personal." Ironically, though, that statement is actually bad business advice. During the Consortium for Operational Excellence in Retailing (COER)... View Details
Keywords: by Carmen Nobel; Health
  • 01 Sep 1979
  • Conference Presentation

Insecurity Begets Negativity: A Bias in Interpersonal Evaluation

By: Teresa M. Amabile
Keywords: Behavior; Emotions; Prejudice and Bias
Citation
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Amabile, Teresa M. "Insecurity Begets Negativity: A Bias in Interpersonal Evaluation." Paper presented at the Annual Convention of the American Psychological Association, American Psychological Association, New York, September 01, 1979.
  • March 2011
  • Article

Meeting the Challenges of a Person-Centric Work Psychology

By: Teresa M. Amabile and Steven J. Kramer
In this article, the authors discuss person-centric work psychology, a paradigm developed by H. M. Weiss and D. E. Rupp regarding daily work life psychology. They cited three challenges of the paradigm such as the collection, and analysis of data, the certainty of the... View Details
Keywords: Employees; Social Psychology; Emotions; Perception; Motivation and Incentives
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Amabile, Teresa M., and Steven J. Kramer. "Meeting the Challenges of a Person-Centric Work Psychology." Industrial and Organizational Psychology: Perspectives on Science and Practice 4, no. 1 (March 2011): 116–121.
  • 2006
  • Book

The Soul of a Doctor

By: Susan Pories, Sachin H. Jain and Gordon Harper
Collection of essays written by Harvard Medical School students focused on the experiencing of transitioning from clinician to student. Particular emphasis is given to the role of student as an "embedded critic," i.e. a practitioner knowledgeable about medicine, but... View Details
Keywords: Transition; Practice; Personal Development and Career; Education; Health Care and Treatment; Emotions
Citation
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Pories, Susan, Sachin H. Jain and Gordon Harper, eds. The Soul of a Doctor. Chapel Hill: Algonquin Books, 2006.
  • October 1975 (Revised June 1983)
  • Background Note

Understanding Communications in One-To-One Relationships

By: John J. Gabarro
Introduces the concepts of assumptions, perceptions and feelings, and applies these concepts to the problem of understanding the behavior that takes place between people in relationships. The note discusses a particular interaction that takes place between two men in a... View Details
Keywords: Interpersonal Communication; Emotions; Behavior; Attitudes; Perspective; Relationships
Citation
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Gabarro, John J. "Understanding Communications in One-To-One Relationships." Harvard Business School Background Note 476-075, October 1975. (Revised June 1983.)
  • Portrait Project

Martin Gonzalez

I used to believe that my purpose in this world was to conquer it. I planned to have a successful career in high tech and quickly become an expert in my field. But the year 2001 brought humility and perspective to my life in a series of very View Details
  • 25 Feb 2020
  • News

Gotta Dance

by a sassy song (“Eyes Lips Face”) composed and recorded for the campaign. Over 3 million TikTok users (including many unsolicited celebrities) posted videos in response to the campaign, generating 4 billion views and counting. “Brands are looking to create a deeper... View Details
Keywords: Julia Hanna
  • June 2010 (Revised September 2012)
  • Teaching Note

Patient Flow at Brigham and Women's Hospital (TN) (A) and (B)

By: Anita L. Tucker
Teaching Note for 608171 and 608172. View Details
Keywords: Business Processes; Change; Employees; Emotions; Health Care and Treatment; Health Industry
Citation
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Tucker, Anita L. "Patient Flow at Brigham and Women's Hospital (TN) (A) and (B)." Harvard Business School Teaching Note 610-107, June 2010. (Revised September 2012.)
  • 2009
  • Working Paper

A Decision-making Perspective to Negotiation: A Review of the Past and a Look into the Future

By: Chia-Jung Tsay and Max H. Bazerman
Through the decision-analytic approach to negotiations, the past quarter century has seen the development of a better dialog between the descriptive and the prescriptive, as well as a burgeoning interest in the field for both academics and practitioners. Researchers... View Details
Keywords: Decision Making; Ethics; Negotiation; Behavior; Cognition and Thinking; Emotions
Citation
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Tsay, Chia-Jung, and Max H. Bazerman. "A Decision-making Perspective to Negotiation: A Review of the Past and a Look into the Future." Harvard Business School Working Paper, No. 10-002, July 2009.
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