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Show Results For
- All HBS Web
(11,387)
- People (47)
- News (3,834)
- Research (4,892)
- Events (31)
- Multimedia (144)
- Faculty Publications (3,795)
- January 2010 (Revised February 2010)
- Case
IBM Retail Business Assessment at Dillard's, Inc.: Managing Staffing Levels to Improve Conversion
This case illustrates the challenges associated with matching staffing levels with variable workload in retail stores and highlights how decisions related to staffing and scheduling affect operational performance and the quality of labor at the stores. The case... View Details
Keywords: Customer Satisfaction; Employees; Market Transactions; Service Delivery; Service Operations; Performance Improvement; Retail Industry
Ton, Zeynep. "IBM Retail Business Assessment at Dillard's, Inc.: Managing Staffing Levels to Improve Conversion." Harvard Business School Case 610-051, January 2010. (Revised February 2010.)
- 24 Apr 2014
- News
An engine of innovation in public education
Drawing upon his background as an entrepreneur and educator, Stig Leschly (MBA 1997/JD 1998) leads Match Education, a reform group that seeks to redefine effective teaching and improve the View Details
- 01 Mar 2017
- News
What’s New in Educational Innovation? A Few Highlights
provides a thorough understanding of the principles of finance — a toolkit for making smart financial decisions. Negotiation Mastery Participants are introduced to analytical tools and interpersonal techniques for dealing effectively with... View Details
- 24 Apr 2014
- News
Working to improve California's public education system
Katherine Welch (MBA 1988) found her passion in working to improve public education in California. In this video she reviews how she arrived at this personal and civic mission, serving as a board member of... View Details
- 13 May 2014
- News
More Evidence That Compliance & Ethics Education Clash
- September 2004
- Article
A Field Study of Group Diversity, Participation in Diversity Education Programs and Performance
By: R. Ely
Ely, R. "A Field Study of Group Diversity, Participation in Diversity Education Programs and Performance." Journal of Organizational Behavior 25, no. 6 (September 2004).
- 04 Jun 2017
- News
Business Education Loses Influential Scholar David Garvin
- Web
Executive Education | Social Enterprise | Harvard Business School
organizational structure, and performance management and control. Participants also take part in peer consultations, small-group consultative sessions in which they address critical challenges facing their... View Details
- Blog
Which HBS Executive Education Program is Right For Me?
Business School Executive Education is always striving to create new programs that match business leaders' needs in an ever-changing work environment. The Program Advising team regularly attends program sessions View Details
- February 2005
- Article
An Econometric Analysis of Inventory Turnover Performance in Retail Services
By: Vishal Gaur, Marshall L. Fisher and Ananth Raman
Gaur, Vishal, Marshall L. Fisher, and Ananth Raman. "An Econometric Analysis of Inventory Turnover Performance in Retail Services." Management Science 51, no. 2 (February 2005): 181–194.
- 16 Jun 2020
- Podcast
55. Financing Your Education (and yours and yours and yours): A Conversation with LeverEdge Co-Founders Nikhil Agarwal and Chris Abkarians
When Nikhil Agarwal and Chris Abkarians were admitted to the Harvard Business School MBA Class of 2020, neither of them could have guessed that their efforts to negotiate on the price of their student loans would be transformed into a viable new venture. However,... View Details
- Research Summary
Overview
By: Antonio Moreno
One major theme of Professor Moreno’s research has been retail channel integration and so-called “omnichannel retail.” In omnichannel retail, retailers provide their customers with a shopping experience that may involve different channels in a way that aims to be... View Details
Keywords: Omnichannel; Omni-channel; Omnichannel Retail; Omnichannel Retailing; Retail; Customer Value and Value Chain; Information Management; Technological Innovation; Distribution; Distribution Channels; Logistics; Product; Product Design; Service Delivery; Supply Chain; Supply Chain Management; Information Technology; Internet; Online Technology; Technology Adoption; Technology Platform; Retail Industry; Retail Industry; Retail Industry; Europe; Spain; Latin America
- 12 Jan 2015
- News
Why Online Retailers Are Starting to Care About Your Feelings
- 01 Apr 1999
- News
HBS Collaboration Helps Management Education for Minority Students
careers in management. The Management Education Alliance comprises several of the country's leading business schools (including Harvard's), ten predominantly minority business schools, and thirteen U.S.... View Details
Keywords: Anne Kavanagh
- September 1984 (Revised April 1986)
- Teaching Note
U.S. Retail Coffee Market (A) & (B) and Brim (A) & (B) Coffee Series, Teaching Note
By: Robert J. Dolan
- September 2001
- Teaching Note
IBM Ireland: Reinventing Education Crosses the Atlantic TN
Teaching Note for (9-300-034). View Details