Digital Services - Publications - Faculty & Research

Web

Frequently Asked Questions | HBS Online

United Parcel Service (UPS). My employer needs proof I completed the course to reimburse me. Can you send me a digital certificate as soon as the course ends? If you need proof of participation for... View Details

Web

FAQs - Christensen Center for Teaching & Learning

Frequently Asked Questions Do you offer services for students as well as faculty?The Christensen Center is primarily for faculty teaching development. However, we understand the critical role played by students in the case method. We take... View Details

Web

Recruiting Partners - Health Care

Michigan Hospitals and Health Centers University of Pennsylvania Health System V Vecna Technologies Ventana Medical Systems, Inc. Visiting Nurse Service of NY Vizient W Wellcare Health Plans, Inc. Withings - View Details

20 Nov 2019
Research & Ideas

It's No Joke: AI Beats Humans at Making You Laugh

bring them into the lab and see how they performed and what people thought of them.” As Yeoman’s research shows, AI is often dead-on accurate in pinpointing which products and services people will like. Yet, the research findings also... View Details

Keywords: by Dina Gerdeman

May 2021 (Revised August 2021)
Case

Airbnb During the Pandemic: Stakeholder Capitalism Faces a Critical Test

By: Benjamin C. Esty and Allison Ciechanover

As the COVID pandemic spread in early 2020, global travel ground to a halt. For Airbnb, the San Francisco-based platform for renting accommodations, the impact was both swift and severe as revenues plummeted more than 70% over the prior year. Responding to the sudden... View Details

Keywords: COVID-19 Pandemic; Business and Stakeholder Relations; Corporate Governance; Crisis Management; Leadership; Digital Platforms; Corporate Social Responsibility and Impact; Mission and Purpose; Value Creation; Decision Making; Goals and Objectives; Cross-Cultural and Cross-Border Issues; Service Industry; Service Industry; Service Industry; United States

Citation

Educators

Purchase

01 Dec 2023
News

Alumni and Faculty Books and Podcasts

author Alexander Mirza proposes a solution to the human capital challenges faced by service industries amidst unprecedented labor shortages, and technological and geopolitical shifts, and offers a framework for diagnosing the root causes... View Details

Keywords: podcasts

October 2019 (Revised August 2020)
Case

The Predictive Index

By: Lynda M. Applegate and James Weber

Mike Zani and Daniel Muzquiz needed to decide next steps to create a new category in the human resources consulting industry and scale their company.
Zani and Muzquiz, serial entrepreneurs, acquired Predictive Index in 2014. Previously, as clients of the... View Details

Keywords: Human Resources; Selection and Staffing; Talent and Talent Management; Recruitment; Corporate Entrepreneurship; Venture Capital; Change Management; Disruptive Innovation; Digital Platforms; Growth and Development Strategy; Consulting Industry; Service Industry; United States

Citation

Educators

Purchase

Web

Alumni Spotlight: Cissy Chen (MBA 2019) - MBA

Business & Environment Career Change Career and Professional Development Case Method Clubs Curriculum Digital Entrepreneurship FIELD Financial Aid Health Care Instagram Takeover JD/MBA Leadership Letters to Classmates MBA/MPP & MBA/MPA-ID... View Details

Web

Buy Now, Pay Later: Credit and the Market Economy: The Rise of Credit Reporting

the 1800s, the American economy embarked on a long, slow transition from a system in which most goods and services were produced for household consumption or local sale to an economy in which commodities were produced for a larger... View Details

Web

5 Worries I Had about Applying to HBS - MBA

Business & Environment Career Change Career and Professional Development Case Method Clubs Curriculum Digital Entrepreneurship FIELD Financial Aid Health Care Instagram Takeover JD/MBA Leadership Letters to Classmates MBA/MPP & MBA/MPA-ID... View Details

16 Aug 2018
News

Working with a Giver’s Spirit

Philippine tech incubator behind a number of remarkable companies, including Ayannah, which uses social media and mobile platforms to provide digital commerce and payment services to the world’s unbanked;... View Details

Keywords: Constantine von Hoffman

Web

Finance Awards & Honors - Faculty & Research

Greg Saldutte (HBS Case 218-095). Victoria Ivashina : Received the Robert F. Greenhill Award for Outstanding Service to the HBS Community in 2023. Ishita Sen : Winner of the 2023 E-Axes Forum Best Paper Prize in Macroeconomic Policies and... View Details

Web

HBS - The year in Review

overcoming every obstacle that the pandemic presented, to ensure the continuity of the School's work. Every team leaned in--from food service workers to security to technology and administrative support--whether on campus or remote. Their... View Details

17 Dec 2013
First Look

First Look: December 17

had? Second, how should she utilize the growing importance of digital channels that may increase pressure on traditional revenue sources but also fuel new ecommerce partnerships and other opportunities? Can Vogue, as both the fashion... View Details

Keywords: Carmen Nobel

Web

Business, Government & the International Economy Awards & Honors - Faculty & Research

2020 HBS Student Association Faculty Teaching Award for exceptional contributions to the graduating class’s HBS experience. Meg Rithmire : Received the 2020 Greenhill Award for Outstanding Service to the HBS Community. Marco E. Tabellini... View Details

05 Sep 2018
Research & Ideas

The Hidden Benefit of Giving Back to Open Source Software

such as Drupal, and online resources including Wikipedia. All of these are examples of “digital dark matter” - digital goods and services that are non-pecuniary (free) and effectively limitless inputs into... View Details

Keywords: by Kristen Senz; Computer

04 Apr 2018
Research & Ideas

Smart Cities are Complicated and Costly: Here's How to Build Them

Chombosan Much promotion of smart cities assumes that municipalities will take a proactive, top-down, technology-first approach to urban progress. Thus far, these initiatives look for some forward-thinking city official (or immensely deep-pocketed private investor) to... View Details

Keywords: by John Macomber; Construction; Green Technology

Web

Valerie Porciello | About

Valerie served on a leadership team at Digital Equipment Corporation managing the organizational transformation of an IT service delivery business spanning the Northeastern U.S. She holds a bachelor's... View Details

Profile

Ignacio Lartirigoyen

agribusiness in the U.S. through his upcoming role with Bayer/Monsanto in St. Louis, where he will be part of a team focusing on digital innovation. "Eventually," he says, "I'd like to return to Latin America as a leader in... View Details

Keywords: Financial Services

12 Jan 2023
News

‘Debiasing’ Debt with Data

Seke Ballard (MBA 2010) says he owes the inspiration for BetaBank, his small business-focused digital-banking venture, to his father—and not just as a person, but also as an archetype for every minority entrepreneur who has struggled to find capital in a banking system... View Details

Keywords: Ralph Ranalli

Publications