Publications

March 2021 (Revised February 2025)
Teaching Note

Afterpay U.S.: The Omnichannel Dilemma

By: Antonio Moreno and Anibha Singh

Teaching Note for HBS Case No. 519-086. In 2018, Nick Molnar, the founder of the Australia-based online payment service Afterpay began its expansion to the U.S. market. The service had gained a loyal following in Australia by enabling customers to pay for online... View Details

03 Sep 2024
Research & Ideas

Is It Even Possible to Dam the Flow of Misleading Content Online?

second quarter of 2023 alone, for example, Meta, Facebook’s parent company, took action on 13.6 million pieces of terrorism-related content and 1.1 million posts on organized hate. “Content moderation is simply not a good way to counter... View Details

Keywords: by Jay Fitzgerald; Information Technology; Technology

29 Oct 2013
First Look

First Look: October 29

body and can potentially be harnessed by organizations and governments. Publisher's link: https://www.hbs.edu/faculty/Pages/download.aspx?name=dunn%20aknin%20norton%20CD.pdf August 2013 Globalizing Beauty: Consumerism and Body Aesthetics... View Details

Keywords: Sean Silverthorne

15 Sep 2003
Research & Ideas

The Lessons of New-Market Disruption

Teradyne and HP forced their organizations to focus on these new technologies. The CEOs of both companies got involved, creating separate, financially autonomous divisions for the projects to ensure that the technological breakthroughs... View Details

Keywords: by Clark Gilbert; Technology

September 2014 (Revised March 2015)
Case

Managing Multi-Media Audiences at WHDH (Boston)

By: Thales Teixeira and V. Kasturi Rangan

WHDH's Channel 7 News rose to the #1 position in Boston-area news broadcasting through its embrace of an innovative format and for affiliating with NBC. Since the early 2000s, however, other news programs had copied their format, and young audiences had begun to use... View Details

Keywords: Online News; Television Advertising; Attention Economics; Cross-media Efforts; Competition; Internet and the Web; Consumer Behavior; Organizational Change and Adaptation; Change Management; Marketing Strategy; Decision Choices and Conditions; Digital Marketing; Television Entertainment; Media and Broadcasting Industry; Boston

29 Jan 2019
First Look

New Research and Ideas, January 29, 2019

Purchase this case:https://hbsp.harvard.edu/product/719013-PDF-ENG Harvard Business School Case 419-004 California Closets: Organizing the Customer Experience No abstract available. Purchase this... View Details

Keywords: Dina Gerdeman

07 Feb 2012
First Look

First Look: February 7

Historically, assembling a dataset might involve delving through annual reports or archives that had not previously been organized into a format ready for research: in some cases, surveying stores, factories, consumers, or workers, or in... View Details

Keywords: Sean Silverthorne

23 Jan 2007
First Look

First Look: January 23, 2007

these periods of uncertainty as motivation to innovate, taking digital technology into new territory. Pixar Studios, MSNBC, the Xbox, and the phenomena of "infotainment" all arose from the ashes of the corporate controversies.... View Details

Keywords: Martha Lagace

22 Mar 2016
First Look

March 22, 2016

Information Systems Research Open Content, Linus' Law, and Neutral Point of View By: Greenstein, Shane, and Feng Zhu Abstract—The diffusion of the Internet and digital technologies has enabled many View Details

Keywords: Sean Silverthorne

April 2019
Case

Afterpay U.S.: The Omnichannel Dilemma

By: Antonio Moreno, Donald Ngwe and George Gonzalez

In 2018, Nick Molnar, the founder of the Australia-based online payment service Afterpay began its expansion to the U.S. market. The service had gained a loyal following in Australia by enabling customers to pay for online purchases through four interest-free... View Details

27 Feb 2007
First Look

First Look: February 27, 2007

letter from the Recording Industry Association of America, Inc. (RIAA) asking him to shut down eDonkey, MetaMachine's popular file-sharing system. In September 2005, more than 30 million users relied on eDonkey to share digital files,... View Details

Keywords: Martha Lagace

31 Jul 2012
First Look

First Look: July 31

121-year old mission-driven organization for a world of accelerating digital convergence and decreasing magazine sales. Historically a proponent of evolutionary change, he is considering a radical move:... View Details

Keywords: Carmen Nobel

20 Aug 2001
Research & Ideas

Making an Ally of Uncle Sam

may not involve government. Value-net games have to do with cooperation and competition among businesses. 7 Public interest games pit coalitions of businesses, and even entire industries, against nonbusiness organizations like unions,... View Details

Keywords: by Michael Watkins, Mickey Edwards & Usha Thakrar

April 2024 (Revised July 2024)
Case

Unleashing Human Magic at Best Buy

By: Leonard A. Schlesinger, Sunil Gupta and Amram Migdal

The case examines the transformation of Best Buy under CEO Hubert Joly's leadership from 2012. Facing significant business challenges, including competition from online and physical retailers, Joly implemented the "Renew Blue" turnaround strategy, which focused on... View Details