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  • Web

Business & Environment - Faculty & Research

behavior. Using scanner panel data from a single California location of a major grocery chain, and completely controlling for consumer heterogeneity, we demonstrate that bringing your own bags simultaneously increases purchases of... View Details
  • 30 Jun 2015
  • First Look

First Look: June 30, 2015

https://www.hbs.edu/faculty/Pages/item.aspx?num=46138 Forthcoming Accounting Review An Analysis of Self-reported Anticorruption Efforts By: Healy, Paul M., and George Serafeim Abstract—We use Transparency International's ratings of... View Details
Keywords: Carmen Nobel

    Robert C. Merton

    Robert C. Merton is the School of Management Distinguished Professor of Finance at the MIT Sloan School of Management.

    Merton is University Professor Emeritus at Harvard University and was the George Fisher Baker Professor of... View Details

    Keywords: banking; brokerage; financial services; insurance industry; investment banking industry; retail financial services
    • 28 Aug 2007
    • First Look

    First Look: August 28, 2007

    large economies for the 2001 to 2005 period. We investigate reasons why Chinese firms are more diversified than companies elsewhere. Design/methodology/approach—We collect data on the number of business segments in which publicly traded... View Details
    Keywords: Martha Lagace
    • 2022
    • Article

    Fairness via Explanation Quality: Evaluating Disparities in the Quality of Post hoc Explanations

    By: Jessica Dai, Sohini Upadhyay, Ulrich Aivodji, Stephen Bach and Himabindu Lakkaraju
    As post hoc explanation methods are increasingly being leveraged to explain complex models in high-stakes settings, it becomes critical to ensure that the quality of the resulting explanations is consistently high across all subgroups of a population. For instance, it... View Details
    Keywords: Prejudice and Bias; Mathematical Methods; Research; Analytics and Data Science
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    • October 2021
    • Article

    Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach

    By: Nicolas Padilla and Eva Ascarza
    The success of Customer Relationship Management (CRM) programs ultimately depends on the firm's ability to understand consumers' preferences and precisely capture how these preferences may differ across customers. Only by understanding customer heterogeneity, firms can... View Details
    Keywords: Customer Management; Targeting; Deep Exponential Families; Probabilistic Machine Learning; Cold Start Problem; Customer Relationship Management; Programs; Consumer Behavior; Analysis
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    • 02 Jun 2022
    • Research & Ideas

    Blissful Thinking: When It Comes to Finding Happiness, 'Your Dreams Are Liars'

    When Arthur Brooks was interviewing for his job, longtime Harvard Business School professor Len Schlesinger asked him, “What can you teach that really only you can teach—and that we need and don’t have?” Brooks responded that he’d been hearing about View Details
    Keywords: by Dan Morrell
    • 17 Jun 2008
    • First Look

    First Look: June 17, 2008

    Nanda Abstract Using loan-level data from Mexico, we study the relationship between the organizational structure of banks and the terms of lending to small businesses. We find that banks with decentralized lending structures—where branch... View Details
    Keywords: Martha Lagace
    • Web

    Business Fundamentals Course - CORe | HBS Online

    Programs Business Analytics Professor Janice Hammond Unlock actionable insights by mastering data analysis techniques to solve real-world business challenges and drive informed decision-making. 8 weeks, 5... View Details
    • Research Summary

    Current working papers

    Organizational restructuring: the influence of formal and informal structure on tie formation. This paper considers how changes in formal structure and a key element of informal structure – the embeddedness of employee... View Details

    • March 2024
    • Article

    Differences in Care Team Response to Patient Portal Messages by Patient Race and Ethnicity

    By: Mitchell Tang, Rebecca Mishuris, Lily Payvandi and Ariel Dora Stern
    Importance: The COVID-19 pandemic was associated with substantial growth in patient portal messaging. Higher message volumes have largely persisted, reflecting a new normal. Prior work has documented lower message use by patients who belong to minoritized racial... View Details
    Keywords: Health Pandemics; Technology Adoption; Prejudice and Bias; Equality and Inequality; Communication Technology; Race; Ethnicity; Health Industry
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    • Web

    Online Finance & Accounting Courses | HBS Online

    Professor Mihir Desai Build an intuitive understanding of financial principles to better communicate with key stakeholders, drive business performance, and grow your career. 6 weeks, 6–7 hrs/week Pay by August 14 $1,850 Certificate New Strategic Financial View Details
    • 06 Feb 2020
    • Research & Ideas

    What We Learned from Reading Jeff Bezos’ Patents

    previously in our analysis of his Amazon shareholder letters. 4. Jeff Bezos’ patents are customer-centric For a more granular look at Bezos’ inventions, we performed a word frequency analysis using the... View Details
    Keywords: by Tricia Gregg and Boris Groysberg; Retail
    • 28 Mar 2023
    • Research & Ideas

    The FDA’s Speedy Drug Approvals Are Safe: A Win-Win for Patients and Pharma Innovation

    “The findings of our study suggest that regulatory innovation can support more efficient drug development—in particular, in settings where we have unmet medical needs. ” In the first comprehensive analysis of its kind, Harvard Business... View Details
    Keywords: by Kasandra Brabaw; Pharmaceutical
    • 07 Jul 2021
    • Book

    Good News for Disgraced Companies: You Can Regain Trust

    When Facebook failed to protect the privacy of 87 million people whose data was harvested without their consent in 2015, the company not only circumvented data privacy regulations, it breached the public’s... View Details
    Keywords: by Lane Lambert
    • Web

    About Us - Research Computing Services

    About Us Research Computing Services (RCS) is a centralized service that supports HBS faculty research with a staff of statisticians, data scientists, and experts in research computing. Read more about our most frequently requested... View Details
    • 24 Jan 2005
    • Research & Ideas

    Rethinking Activity-Based Costing

    analysis for a customer service department for its first fiscal quarter. The percentage of time spent on activities is determined from employee surveys. Once activity quantities are known or forecast, cost-driver rates are used to... View Details
    Keywords: by Robert S. Kaplan & Steven R. Anderson
    • 06 Sep 2022
    • Research & Ideas

    Does Hybrid Work Actually Work? Insights from 30,000 Emails

    country’s nationwide COVID-19 lockdown. The researchers studied employee emails and attachments before and during a nine-week period using machine learning and textual analysis. They supplemented their email analysis with qualitative... View Details
    Keywords: by Ben Rand
    • 24 Feb 2016
    • Research & Ideas

    Why It's Best to Take Tests Early in the Day

    slight bumps in the scores for the tests taken at 10 a.m. and noon—the times immediately following breaks. The researchers crunched the data to show the difference in average tests scores for tests taken between 8 a.m. and 1 p.m. The... View Details
    Keywords: by Carmen Nobel; Education
    • 07 Oct 2014
    • First Look

    First Look: October 7

    the evaluations given (and consequent resource allocation). We empirically evaluate effects in data collected from a grant proposal process at a leading research university in which we randomized the assignment of evaluators and proposals... View Details
    Keywords: Sean Silverthorne