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Show Results For
- All HBS Web
(1,161)
- People (2)
- News (296)
- Research (728)
- Events (2)
- Multimedia (3)
- Faculty Publications (168)
- 26 Apr 2011
- News
Do You See What I See?
already offers customized learning experiences to members of the Boston medical community. And a new student field study by Clive Chang (HBS ’11), Inessa Lurye (HKS/HBS ’13), and Mary Winn New (HBS ’11) makes a case for how and why HAM... View Details
- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
customers are habitually more satisfied than others. An empirical investigation of the satisfaction of 149,389 customers surveyed by J.D. Power and Associates over a five-year... View Details
Keywords: Sean Silverthorne
- 22 Jul 2024
- News
Viral Marketing’s Early Muse
Illustration by John Weber In 2008, Canadian musician Dave Carroll saw United Airlines employees manhandling his $3,500 Taylor guitar on the tarmac in Chicago. When he arrived at his destination, the guitar was in pieces. Carroll contacted United customer service... View Details
- 24 Sep 2014
- Op-Ed
The ABCs of Addressing Climate Change (From a Business Perspective)
road or power grid is a competent counterparty. Make the cash flow tradable. Don't require the early investors to tie up risk capital for the 30-year life of an infrastructure project; get the debt or equity in shape to sell to long term... View Details
- 05 Mar 2001
- What Do You Think?
Fine Coupling: Can Human Resource Management Learn from Supply Chain Management?
reduced to one unit), rapid response (utilizing faster, more dependable methods of transportation and rapid-transfer "cross-docking"), and positive tracking (allowing customers to trace the progress of their orders, typically... View Details
Keywords: by James Heskett
- 01 Oct 2000
- News
Laura Scher of Working Assets
Most of the money is taken from revenues generated by the Working Assets credit card, long-distance telephone, and Internet businesses, whose customers sign on for these services because they support the company's progressive stance and... View Details
Keywords: Marguerite Rigoglioso
- Profile
Paul Luning
over-usage," Paul says. "I saw dried-up riverbeds, kangaroo skeletons on the side of the road." The experience awakened a love of nature and a new appreciation for the power of business. "I went to Bain to get exposure... View Details
- 19 Nov 2018
- Sharpening Your Skills
E-Santa: Is Retail Ready for Digital Christmas?
Banning Big Box Stores Can Hurt Local Retailers Research shows how regulations designed to protect independent retailers from big box competition may backfire. Empathy: The Brand Equity of Retail Retailers can offer great product selection and value, but those who lack... View Details
- 16 Dec 2020
- Blog Post
Faculty Books Published in 2020
flip them in your favor, you create an edge—and your hard work works harder for you. Experimentation Works: The Surprising Power of Business Experiments by Stefan Thomke Don’t fly blind. See how the power of... View Details
Keywords: All Industries
- 21 Jan 2020
- Research & Ideas
Lessons for Retailers from the Rebirth of Indie Bookstores
As big box bookstores Barnes & Noble and Borders spread across the landscape in the 1990s, retail observers sounded the death knell for small, independent booksellers. But they had no idea of the onslaught that was coming. Amazon.com launched in 1995, offering... View Details
- 17 Dec 2015
- News
Design Thinking: Hands-On Learning At The Harvard Innovation Lab
Professor Srikant Datar’s creative problem-solving course, Design Thinking and Innovation, brings students together to hone their skills in identifying opportunities, prototyping solutions, and iterating to meet customer needs. “Creative... View Details
- 30 Oct 2005
- Research & Ideas
Tuning Jobs to Fit Your Company
customize products and respond to customers. Regional managers take responsibility for sales, product development, distribution, and manufacturing. As a consequence, the spans of control for managers back at the head office are relatively... View Details
Keywords: by Robert Simons
- 18 Oct 2016
- First Look
October 18, 2016
2016 New York: HarperBusiness Competing Against Luck: The Story of Innovation and Customer Choice By: Christensen, Clayton M., Taddy Hall, Karen Dillon, and David S. Duncan Abstract—The foremost authority on innovation and growth presents... View Details
Keywords: Sean Silverthorne
- 05 Sep 2012
- First Look
First Look: September 5
regulatory proposals around credit unions coming out of the financial crisis from the policy-making perspective. Credit unions have lobbied policymakers for expanded powers that will enable them to help stimulate the economy and create... View Details
Keywords: Sean Silverthorne
- 01 Jun 1998
- News
Diversity and Community
Not so long ago in the business realm, diversity and social justice issues were consigned to a dim, neglected area somewhere at the corporation's farthest perimeter, or locked outside the company gates altogether. Earlier this year, however, one of America's most View Details
Keywords: Garry Emmons
- 24 Oct 2017
- Blog Post
The Latin American Community at HBS
heritages from all around the world range from Africa to Europe. We do not share a common culture with which we can clearly identify by, we do not share customs or ideologies. We share our spirit, which strengthens our union to our very... View Details
- 01 Dec 2016
- News
Alumni Books of 2016
and extraordinarily detailed maps. Leading YOU: The Power of Self-Leadership to Build your Executive Brand and Drive Career Success by Brenda Bence (MBA 1991) (Global Insight Communications, LLC) The most important driver of overall... View Details
- 02 Apr 2015
- Research & Ideas
Digital Initiative Summit: Companies Must Forget—and Borrow
effective business strategies. Companies might ultimately find more power in adopting a nuanced approach that borrows tested traditional tactics and combines them with fresh, new ideas, said Bharat N. Anand, Henry R. Byers Professor of... View Details
- 10 Feb 2015
- First Look
First Look: February 10
make a significant decision about their young company's sales function. DoubleDutch's key product was a mobile application (app) and event management platform that customers could use to better engage and connect with their event... View Details
Keywords: Sean Silverthorne
- 01 Dec 2018
- News
Combating Climate Change
If global temperatures rise by 6 degrees celsius by 2050—as they are on track to do—officials at the International Energy Agency say the changes would bring “devastating consequences for the planet.” And those consequences will extend to business: Storm-lashed View Details