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- Faculty Publications (208)
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- All HBS Web (874)
- Faculty Publications (208)
- 14 May 2013
- First Look
First Look: May 14
Collegiate Athletics By: Chung, Doug J. Abstract—I measure the spillover effect of intercollegiate athletics on the quantity and quality of applicants to institutions of higher education in the United States, popularly known as the... View Details
Keywords: Sean Silverthorne
- 20 Apr 2020
- Book
Why COVID-19 Raises the Stakes for Healthy Buildings
increase air flow and quality can have dramatic effects on workers. Click HereJohn Macomber and Joseph Allen at a recent Books@Baker event. But the economic benefits don’t stop there. Macomber expects that a growing public focus on health View Details
- 04 Oct 2004
- What Do You Think?
Does Speed Trump Intellectual Property?
a compelling argument ... . The bottom line: Speed is good for intellectual property." According to B. V. Krishnamurthy, "Of all the resources available to humankind, there is one which is given in equal measure to everyone ...... View Details
Keywords: by James Heskett
- 08 Jul 2014
- First Look
First Look: July 8
Your Customer Relationships By: Avery, Jill, Susan Fournier, and John Wittenbraker Abstract—Consumers have always had relationships with brands, but sophisticated tools for analyzing customer data are... View Details
Keywords: Carmen Nobel
- 05 Jan 2010
- First Look
First Look: January 5
pairwise industry and establishment level and measure agglomeration in a global and continuous metric space. These indices exhibit distinct advantages compared to traditional measures of agglomeration... View Details
Keywords: Martha Lagace
- 12 Oct 1999
- Research & Ideas
Rapid Response: Inside the Retailing Revolution
get what they wanted. Choices were more limited, delivery time was measured in months, and warehouses were typically piled high with mountains of expensive inventory—often comprised of too many unpopular products and too few hot sellers.... View Details
- 01 Mar 2011
- News
James McNerney Jr.
systems. What does it mean to be globally competitive in today’s economy? From a business fundamentals perspective, you win through innovation, low cost, or better customer service; in my opinion, innovation is the most sustainable... View Details
- 21 Nov 2017
- First Look
First Look at New Research and Ideas, November 21, 2017
chain that generalizes Antràs and Chor (2013). To assess the evidence, we construct firm-level measures of the upstreamness of integrated and non-integrated inputs by combining information on the production activities of firms operating... View Details
Keywords: Sean Silverthorne
- Web
Research in Black and White | Baker Library
black-and-white and color labs used high-efficiency, rapid turnaround techniques to make evaluations in minutes or hours, rather than weeks or months. The teams included chemists, artists, and those with other interests. Their task in evaluation was both numerical... View Details
- 09 Jun 2015
- First Look
First Look: June 9, 2015
the closer one gets to the customer in responses from sales and service personnel. This article outlines the issues and explains why withholding information about strategy for competitive reasons often results in greater risk for the... View Details
Keywords: Sean Silverthorne
- 12 Jul 2006
- Research & Ideas
Competition the Cure for Healthcare
direction of value-based competition today and be better off, even if nobody else changes. They will be more efficient, achieve better customer satisfaction, and the physicians involved will feel more pride in what they are doing. We... View Details
- 22 Feb 2011
- Research & Ideas
The Most Important Management Trends of the (Still Young) Twenty-First Century
Internet-based companies like Google record every click and keystroke of every customer, analyzing the data to continuously improve their products and marketing. Customers are courted and supply chains are managed via websites, social... View Details
Keywords: by Sean Silverthorne
- 12 Mar 2013
- First Look
First Look: March 12
But there's a growing consensus that ads don't work on mobile devices; consumers just don't like them. Instead of creating tiny banner ads, smart marketers will turn to apps to reach customers and engage them. Effective apps will do one... View Details
Keywords: Sean Silverthorne
- 13 Feb 2017
- Research & Ideas
Paid Search Ads Pay Off for Lesser-Known Restaurants
York, which is great for customers but also means that even some businesses with solid reputations on Yelp can be hard for people to discover,” Luca says. Dai adds: “Going into the project, we weren’t sure exactly what to expect, but our... View Details
- 22 Dec 2009
- First Look
First Look: Dec. 22
take advantage of factor cost differences. Instead, multinationals tend to own the stages of production proximate to their final production, giving rise to a class of high-skill, intra-industry vertical FDI. Measuring and Managing... View Details
Keywords: Martha Lagace
- Web
Departments | Employment
work and collaborate with customers to ensure we meet their information needs in the dynamic climate of the information industry, knowledge-creating institutions such as Higher Education, and the changing global economy. More about... View Details
- 01 Jan 2005
- News
Rahul Bajaj, MBA 1964
Once they placed their order, customers had to wait ten years to receive it. Finally, Bajaj, whose grandfather had been known as the "fifth son" of Mahatma Gandhi and whose parents and grandparents had spent time in British prisons for... View Details
- 02 Sep 2014
- First Look
First Look: September 2
to engage in deception. Drawing on literatures in social psychology and workplace self-esteem, we theorize that negative comparisons with peers could cause either junior or senior employees to seek to improve reported relative performance View Details
Keywords: Sean Silverthorne
- 05 Jun 2000
- What Do You Think?
What’s Happening to Our Patience?
advertising as well as other opportunities for multi-tasking while we await responses to our last click. Original Article We are witnessing a race to reduce the time required to fill the tank of a car with gasoline. Why, when Mobil introduced its Speedpass, allowing... View Details
Keywords: by James Heskett
- 01 Apr 1997
- News
The Businesslike Gourmet: Karen Page on America's Foodservice Industry
when they leave; the restaurant will do whatever's necessary to ensure that. A qualitative experience measured quantitatively - it's a case study in successful customer service and service management. What's... View Details