Filter Results:
(959)
Show Results For
- All HBS Web
(959)
- News (213)
- Research (600)
- Events (2)
- Multimedia (1)
- Faculty Publications (172)
Show Results For
- All HBS Web
(959)
- News (213)
- Research (600)
- Events (2)
- Multimedia (1)
- Faculty Publications (172)
- 29 Jan 2019
- First Look
New Research and Ideas, January 29, 2019
they had never done so before? The credit card business included a popular loyalty program and GPS leadership was very focused on customer engagement and experience for program enrollees, but how best to do... View Details
Keywords: Dina Gerdeman
- 19 Jan 2011
- First Look
First Look: Jan. 18
under the Hood: Wealth-based Discrimination in Illicit Customer Help Authors:F. Gino and L. Pierce Publication:Organization Science 21, no. 6 (November-December 2010) Abstract This paper investigates whether an employee's perception of... View Details
Keywords: Sean Silverthorne
- 11 Feb 2019
- Research & Ideas
The Business of Saving the Planet
change has brought over the last two decades, it is that business is becoming fully engaged on the issue. Firms may not have the answers or even the will to make changes toward sustainable practices, but they can't do nothing.... View Details
- Web
Systems for Scaling Ventures (SSV) - Course Catalog
on informal interactions to develop their offers, connect with customers and investors, and launch operations. Upon entering the growth stage, scaling ventures introduce, often of necessity, increasingly formal management systems to... View Details
- Web
Marketing - HBS Online
Certificate Courses (3) Multiple Formats Digital Marketing Strategy Professor Sunil Gupta Craft data-driven digital marketing strategies that effectively reach, convert, and retain customers in a dynamic online environment. 7 weeks, 6-7... View Details
- 29 Oct 2000
- Research & Ideas
The Entrepreneurial Venture: A Conversation
customers on Valentine's Day, so we decided to offer the best customer service ever. We called every single customer and explained that our reshipment would be late. We sent a... View Details
Keywords: by Susan Young
- Web
Case Method 100 Years | Baker Library
1955 Number of Cases and Collections in Print Grows There are now 21 case collections in print as well as 50,000 individual cases. 1956 Annual Goal Set for Case Writing School sets target of having one-third of faculty engaged in case... View Details
- 13 Apr 2010
- First Look
First Look: April 13
Publication:Manufacturing and Service Operations Management (forthcoming) Abstract We empirically document factors that influence how local operating managers use discretion to balance the tradeoff between service capacity costs and View Details
Keywords: Martha Lagace
- 08 Jan 2018
- Research & Ideas
The Startling Percentage of Financial Advisors with Misconduct Records
30 percent of the bad apples in the study were repeat offenders, with an advisor with a past record of misconduct five times more likely to engage in misconduct again in any given year. Advisors were particularly apt to prey on View Details
- 10 Jul 2000
- Research & Ideas
Cable TV: From Community Antennas to Wired Cities
sets. To demonstrate the sets, he secured informal permission from his employer to string an electrical wire from a local hilltop to serve as an antenna for the reception of signals from Philadelphia stations. When customers who purchased... View Details
- 29 Sep 2009
- First Look
First Look: September 29
Third Edition of Commentaries and Cases on the Law of Business Organization continues to provide a refreshingly accessible economic analysis perspective. The distinguished team of authors introduces and explains economic concepts in a way that makes this sophisticated... View Details
Keywords: Martha Lagace
- 05 May 2009
- First Look
First Look: May 5, 2009
foreign countries, the model predicts growth in the number of source-country firms engaging in foreign direct investment, growth in the size of affiliates that are active in reforming countries both before and after the tariff reduction,... View Details
Keywords: Martha Lagace
- 03 Mar 2015
- First Look
First Look: March 3
generate large amounts of data, as it was capable of sequencing an entire human genome in less than eight hours. At this price, GenapSys' device would be attractive to customers that had been unable to afford sequencers, such as smaller... View Details
Keywords: Sean Silverthorne
- 24 Apr 2012
- First Look
First Look: April 24
experts' ability to combine and balance these two processes, we distinguish analytically among four positions of influence they can occupy-compliance expert, technical champion, trusted advisor, and engaged toolmaker-and trace the... View Details
Keywords: Carmen Nobel
- 04 May 2017
- News
Going the Distance
where he worked 13 years for Cisco Systems during its meteoric rise. His passion for engaging with customers led him to run a global support organization for Cisco’s biggest customers. While at Cisco, the... View Details
Keywords: Jill Radsken
- 01 Mar 2004
- News
Ron Shaich’s Café Society
in shareholder value in the last few years. This value creation is simply a by-product of figuring out what consumers really want and delivering it. Tell us about Panera. It’s real food, served by real people in an engaging environment.... View Details
- 31 Jan 2018
- Blog Post
Tiffany Nida’s Amazon Journey: “I Continue to Grow Because They Keep Giving Me Responsibility.”
internal support” from her company. She engaged in additional internal training authorized by senior management, and Amazon leadership ensured that Tiffany could find appropriate mentors, “even if they were outside my current network.”... View Details
Keywords: Technology
- 18 May 2010
- First Look
First Look: May 18
important narratives around the world that encourages students to more fully inhabit the story's hero—leads to fuller engagement and more active learning. We report results using this approach with undergraduate and graduate students in... View Details
Keywords: Martha Lagace
- 29 Feb 2016
- HBS Case
Bigbelly's Big Bet on the Digital Trash Can
customers notorious for labyrinthine procurement processes and glacial sales cycles. At the same time, Weiss reasons, if approached in the right way, selling to the public sector can amount to a huge opportunity for the right business.... View Details
- 21 Aug 2018
- First Look
New Research and Ideas, August 21, 2018
it is no longer enough for firms to be better or cheaper to gain competitive advantage. These new rules make it essential for companies to reexamine four fundamental aspects of their business to thrive in the digital era—their strategy, value chain, View Details
Keywords: Dina Gerdeman