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  • Research Summary

Energy, IT, real estate, and sustainability

By: Rebecca M. Henderson

Professor Henderson’s current research focuses on the energy, information technology, and real estate sectors and the challenges firms encounter as they attempt to act in more sustainable ways. This work is an outgrowth of her decade-long examination of the... View Details

  • Teaching Interest

Overview

By: Rob Markey

Managing Service Operations - MBA Elective Curriculum

World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course... View Details

Keywords: Customer Lifetime Value; Customer Centric Initiative; Customer Engagement; Service Management; Service Profit Chain; Service Design; Service Models; Service Excellence; Customer Focus and Relationships; Customer Satisfaction; Customer Value and Value Chain; Service Delivery; Service Operations
  • Teaching Interest

Development Economics (PhD)

By: Shawn A. Cole

This course, intended for second-year PhD students in economics and related fields, is taught by Michael Kremer, Phillippe Aghion, and Shawn Cole.

Part I (Kremer) of the course will cover macro-economic topics including aggregate and non-aggregate growth... View Details

  • Research Summary

Overview

By: Feng Zhu
Professor Zhu’s research focuses on the design of platform business models and its impact on platform performance. Platforms have become central to our economy. A platform is a product or service that enables two or more customer groups to interact. For example,... View Details

    David A. Thomas

    David Thomas is H. Naylor Fitzhugh Professor of Business Administration at Harvard Business School.  His research addresses issues related to executive development, cultural diversity in organizations, leadership and organizational change.  He recently served as a... View Details

    Keywords: consumer products; consumer products; consumer products; consumer products; consumer products; consumer products
    • June 2013
    • Article

    What Is Privacy Worth?

    By: Alessandro Acquisti, Leslie K. John and George Loewenstein
    Understanding the value that individuals assign to the protection of their personal data is of great importance for business, law, and public policy. We use a field experiment informed by behavioral economics and decision research to investigate individual privacy... View Details
    Keywords: Safety; Rights; Valuation; Ethics; Identity
    Related

      Rajiv Lal

      Rajiv Lal, is the Stanley Roth, Sr. Professor of Retailing at Harvard Business School. He is currently teaching an elective MBA course on the Business of Smart Connected Products/IOT. He has been responsible for the retailing curriculum and has served as the course... View Details

        Dennis Campbell

        Dennis W. Campbell is currently the Dwight P. Robinson Jr. Professor of Business Administration at Harvard Business School. His research and teaching activities focus broadly on how management control systems can be designed to balance short-term strategy execution... View Details

        Keywords: consumer products; consumer products; consumer products; consumer products; consumer products; consumer products; consumer products
        • April 2012
        • Article

        Bouncing Out of the Banking System: An Empirical Analysis of Involuntary Bank Account Closures

        By: Dennis Campbell, F. Asis Martinez-Jerez and Peter Tufano
        Using a new database, we document the factors that relate to the extent of involuntary consumer bank account closure resulting from excessive overdraft activity. Consumers who have accounts involuntarily closed for overdraft activity may have limited or no access to... View Details
        Keywords: Mathematical Methods; Customers; Social Issues; Outcome or Result; Budgets and Budgeting; Forecasting and Prediction; Competition; Banks and Banking; Policy; Personal Characteristics; Credit; Employment; United States
        Related
        • 18 Nov 2002
        • Research & Ideas

        Where Morals and Profits Meet: The Corporate Value Shift

        with HBS Working Knowledge's Carla Tishler, Paine explains why this shift has occurred, and why now. Tishler: Your research on corporate values and ethics dates back to the 1980s, including much work done for Harvard Business School... View Details
        Keywords: by Carla Tishler
        • 24 Jul 2019
        • Lessons from the Classroom

        Can These Business Students Motivate Londoners to Do the Right Thing?

        partnering with BIT and applying behavioral insights to solve real world policy and managerial problems. “One way to help people make better decisions is to change the choice environment—or the way in which decisions are presented,” Luca says. “There’s a growing body... View Details
        Keywords: by Dina Gerdeman
        • 24 Sep 2007
        • Research & Ideas

        The FDA: What Will the Next 100 Years Bring?

        The U.S. Food and Drug Administration, which was created by the passage of the 1906 Federal Food and Drugs Act, regulates companies and industries accounting for one-quarter of all consumer spending, roughly $1.5 trillion worth of View Details
        Keywords: by Sean Silverthorne; Consumer Products; Consumer Products; Consumer Products; Consumer Products

          Elie Ofek

          Elie Ofek is a Professor in the Marketing unit at the Harvard Business School. Professor Ofek's research focuses on new product strategies in technology-driven business environments as well as in consumer-oriented companies in general. He explores interactions... View Details

          Keywords: consumer products; consumer products; consumer products; consumer products
          • Web

          PhD Programs - Doctoral

          services, and information are exchanged. Research provides insights into how companies serve customers and approaches for measuring the impact of marketing efforts. Marketing PhDs are separated into two broad sub-fields: quantitative... View Details
          • 2010
          • Working Paper

          Quality Provision, Expected Firm Altruism and Brand Extensions

          By: Julio J. Rotemberg
          This paper studies quality choice in a model where consumers expect firms to act altruistically. It is shown that, under plausible assumptions regarding this altruism and the reaction of consumers to firms that demonstrate insufficient altruism, existing firms (or... View Details
          Keywords: Brands and Branding; Consumer Behavior; Product Development; Corporate Social Responsibility and Impact; Quality; Mathematical Methods
          Related
          • 12 Jan 2016
          • First Look

          January 12, 2016

          November–December 2015 Operations Research Active Postmarketing Drug Surveillance for Multiple Adverse Events By: Goh, Joel, Margrét V. Bjarnadóttir, Mohsen Bayati, and Stefanos A. Zenios Abstract—Postmarketing drug surveillance is the... View Details
          Keywords: Carmen Nobel
          • 22 Apr 2025
          • HBS Seminar

          Kaitlin Woolley, Cornell University

          • 16 Apr 2007
          • Research & Ideas

          Delivering the Digital Goods: iTunes vs. Peer-to-Peer

          is working on a model of consumer search with recommendations, motivated by the proliferation of online recommender systems. The model can explain the impact of this technology on markets for experience goods, such as music, cinema, or... View Details
          Keywords: by Sean Silverthorne; Music
          • 21 Jan 2009
          • First Look

          First Look: January 21, 2009

          http://www.hbs.edu/research/pdf/06-007.pdf Sweatshop Labor Is Wrong Unless the Jeans Are Cute: Motivated Moral Disengagement Authors:Neeru Paharia and Rohit Deshpandé Abstract While many consumers say they care about issues such as... View Details
          Keywords: Martha Lagace
          • 14 Dec 2010
          • First Look

          First Look: Dec. 14

          research on firm entry into new domains by examining heterogeneity in firms' framing and feature-level entry choices. Download the paper: http://www.hbs.edu/research/pdf/11-007.pdf Modularity for Value Appropriation—How to Draw the... View Details
          Keywords: Sean Silverthorne