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  • 06 Jul 2020
  • Research & Ideas

The Right Way to Manage Customer Churn for Maximum Profit

they spend any more money or do any additional work. The only thing we are suggesting is that they change their algorithm.” About the Author Michael Blanding is a writer based in Boston. [Image: RyanJLane ] Related Reading The Profit Power of Corporate Culture How an... View Details
Keywords: by Michael Blanding; Retail; Service; Financial Services
  • 2022
  • Book

하트 오브 비즈니스 미래의 비즈니스를 위한 안내서

By: Hubert Joly and Caroline Lambert
A remarkable turnaround by a leader with a remarkable philosophy: Find your noble purpose. Put people at the center. Unleash human magic.
"It was fall in Minnesota. It was getting cold and we were supposed to die." This is how Hubert Joly describes the early,... View Details
Keywords: Capitalism; Leadership; Mission and Purpose; Business and Stakeholder Relations; Leading Change
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  • 2022
  • Book

商业的核心 新时代的企业经营原则 世界500强百思买前掌门人作品 贝佐斯推荐

By: Hubert Joly and Caroline Lambert
A remarkable turnaround by a leader with a remarkable philosophy: Find your noble purpose. Put people at the center. Unleash human magic.
"It was fall in Minnesota. It was getting cold and we were supposed to die." This is how Hubert Joly describes the early,... View Details
Keywords: Capitalism; Leadership; Mission and Purpose; Business and Stakeholder Relations; Leading Change
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  • 09 Mar 2022
  • Research & Ideas

War in Ukraine: Soaring Gas Prices and the Return of Stagflation?

and 2000s, and particularly about the expansion of NATO. We are at a genuine impasse, and I fear that a much more thorough and destructive military operation in Ukraine is ahead. Forman: Will this conflict worsen COVID-19 supply chain... View Details
Keywords: by Avery Forman; Energy
  • 01 Sep 2022
  • What Do You Think?

Is It Time to Consider Lifting Tariffs on Chinese Imports?

the two countries have managed to alienate each other. It includes everything from blame about COVID-19 to suppression of minorities in China to the US policy toward Taiwan and “One China” to military action in waters adjacent to China to... View Details
Keywords: Re: James L. Heskett
  • 13 Dec 2021
  • Research & Ideas

The Unlikely Upside of Mergers: More Diverse Management Teams

come as analysts predict a coming wave of M&A deals that were long pushed back by the COVID-19 pandemic. As COVID restrictions fade, American companies are expected to move forward with delayed acquisitions in the months ahead, Zhang... View Details
Keywords: by Lane Lambert
  • 25 Oct 2022
  • Research & Ideas

Is Baseball Ready to Compete for the Next Generation of Fans?

originally appeared in the Harvard Gazette. You Might Also Like: Team Success Starts with the Individual—and with Love What Actually Draws Sports Fans to Games? It's Not Star Athletes. Lessons from the NFL: Virtual Hiring, Leadership, Building Teams and View Details
Keywords: by Christina Pazzanese, Harvard Gazette; Media & Broadcasting; Sports
  • 02 Jun 2021
  • Research & Ideas

A Rare Find in Health Care: A Simple Solution to Racial Inequity

information could have been especially helpful earlier in the COVID-19 pandemic. Despite similar COVID-19 infection rates, Black people are almost three times more likely to be hospitalized and twice as... View Details
Keywords: by Michael Blanding; Health
  • 13 Aug 2021
  • Research & Ideas

Managers, Here’s How to Bond with New Hires Remotely

For senior managers at many firms, the shift to remote work during the COVID-19 pandemic came with a huge concern: Would the loss of in-person conversations keep them from mentoring or simply establishing rapport with employees,... View Details
Keywords: by Lane Lambert
  • 29 Sep 2021
  • Research & Ideas

For Entrepreneurs, Blown Deadlines Can Crush Big Ideas

gain experience, they get worse at predicting timelines." Record venture capital investment and a surge of new businesses launched during the COVID-19 pandemic are raising the stakes for entrepreneurs. In a domain that prizes speed,... View Details
Keywords: by Rachel Layne
  • 10 Jan 2022
  • Research & Ideas

How to Get Companies to Make Investments That Benefit Everyone

incentives that encourage them to give back, as skepticism about corporate America remains high and the world faces widespread global challenges brought on by COVID-19 and climate change. “In economics we talk more about how to deter the... View Details
Keywords: by Lane Lambert
  • 05 Oct 2020
  • Book

Want to Be Happier? Make More Free Time

our days. During the COVID-19 pandemic, with many people’s work and home lives blurring into one, it may take extra vigilance to set limits on our time. When we start to feel crazy-busy and stressed, Whillans advises, we should ask... View Details
Keywords: by Dina Gerdeman
  • 28 May 2020
  • Research & Ideas

Coronavirus Could Create a 'Bankruptcy Pandemic'

see a ‘pandemic’ of bankruptcy filings in the near future,” Gilson says. “The pandemic analogy is particularly apt, in that if the number of new filings is sufficiently high, the bankruptcy courts, like hospitals treating COVID-19... View Details
Keywords: by Dina Gerdeman; Financial Services; Banking
  • 27 Mar 2020
  • Working Paper Summaries

Novel Risks

Keywords: by Robert S. Kaplan, Dutch Leonard, and Anette Mikes
  • 17 Nov 2020
  • Research & Ideas

Why a Blended Workforce May Be Key to Lasting Competitive Advantage

In recent years, companies have been anxious about the lack of skilled workers to fill pivotal jobs. But then came COVID-19 and a subsequent recession. The ensuing business turmoil and record-high unemployment may have temporarily distracted companies from their... View Details
Keywords: by Joseph B. Fuller
  • 25 May 2021
  • Research & Ideas

White Airbnb Hosts Earn More. Can AI Shrink the Racial Gap?

travel industry. People eager to shake off their COVID-19 cabin fever are gearing up to take vacations, raising Airbnb bookings by 52 percent last quarter from a year earlier. Harnessing artificial intelligence to reduce racial economic... View Details
Keywords: by Lane Lambert; Technology; Accommodations
  • March 2024
  • Article

Differences in Care Team Response to Patient Portal Messages by Patient Race and Ethnicity

By: Mitchell Tang, Rebecca Mishuris, Lily Payvandi and Ariel Dora Stern
Importance: The COVID-19 pandemic was associated with substantial growth in patient portal messaging. Higher message volumes have largely persisted, reflecting a new normal. Prior work has documented lower message use by patients who belong to minoritized racial... View Details
Keywords: Health Pandemics; Technology Adoption; Prejudice and Bias; Equality and Inequality; Communication Technology; Race; Ethnicity; Health Industry
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  • 20 Jul 2021
  • Research & Ideas

Bankruptcy Spells Death for Too Many Businesses

a time when the COVID-19 pandemic has hit many companies hard—some to the point of considering bankruptcy—Antill’s research findings may help business leaders make important decisions to avoid the high price of liquidation and choose a... View Details
Keywords: by Rachel Layne
  • Teaching Interest

Managing the Future of Work (MBA Education—Elective Curriculum)

By: Christopher T. Stanton

The nature and scope of work is changing rapidly, creating massive business challenges in the shadow of broader political and social shifts.  HBS launched a major initiative in 2017 on Managing the Future of Work to define these workplace issues and... View Details

  • 01 Feb 2021
  • What Do You Think?

Has the New Economy Finally Arrived?

four years came along. It brought tax cuts and higher growth. The unemployment rate fell. Wages, particularly for low-income workers, increased. But contrary to Phillips curve thinking, inflation remained the same or even declined. Even as unemployment fell below 4... View Details
Keywords: by James Heskett

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