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Show Results For
- All HBS Web
(852)
- News (264)
- Research (528)
- Events (2)
- Multimedia (3)
- Faculty Publications (157)
- 05 Aug 2010
- What Do You Think?
What Is Customer Opinion Good For?
or less important (because) customers had no sense when it came to entertaining tradeoffs (between features and cost)." Phil Clark commented that, regardless of method or purpose, "It is important to know your customers better than they know themselves They will tell... View Details
- 31 Aug 2010
- First Look
First Look: August 31
PublicationsLying to Level the Playing Field: Why People May Dishonestly Help or Hurt Others to Create Equity Authors:F. Gino and L. Pierce Publication:Journal of Business Ethics (forthcoming) Abstract Unethical and dishonest behavior... View Details
Keywords: Sean Silverthorne
- 09 Feb 2004
- Research & Ideas
Got a New Strategy? Now Make it Happen
would jump-start change at SGDU, she began to suspect (correctly) that people throughout the unit were talking about its strategy—and she further suspected that plenty of managers a couple of layers down had insights that she needed to... View Details
Keywords: by Michael Beer & Russell A. Eisenstat
- 12 Mar 2019
- First Look
New Research and Ideas, March 12, 2019
template; and (3) pause before elaborating the activity system. The insights from our framework contribute to research on optimal distinctiveness and to the learning and evolutionary-adjustment literature on search. More broadly, we blend... View Details
Keywords: Dina Gerdeman
- 01 Mar 2003
- News
Books
than how they actually behave, fails to take this into account. In How Customers Think: Essential Insights into the Mind of the Market, Zaltman pulls together elements of neurology, sociology, biology, and other sciences — along with his... View Details
- 13 Jan 2009
- First Look
First Look: January 13, 2009
and, as a result, gain the capacity to curb its influence. Download the paper: http://www.hbs.edu/research/pdf/07-099.pdf Cultural Notes on Chinese Negotiating Behavior Authors:James K. Sebenius and Cheng (Jason) Qian Abstract Western... View Details
Keywords: Martha Lagace
- 08 Feb 2016
- Research & Ideas
The Civic Benefits of Google Street View and Yelp
restaurants, not to tell cities where to go to inspect, but it could be used for that purpose,” says Luca. Similarly, Google searches in different geographies could give policymakers key insight into what their citizens care about.... View Details
- 01 Sep 2003
- News
Books
authority, win trust and respect, motivate others, and become leaders. Hill’s book, which has received wide acclaim, contains numerous insights for prospective and new managers, those responsible for developing new managers, and academics... View Details
- 22 Apr 2014
- First Look
First Look: April 22
Publications August 2013 Modernizing Insurance Regulation Comparative Regulation of Market Intermediaries: Insights from the Indian Life Insurance Market By: Anagol, Santosh, Shawn A. Cole, and Shayak Sarkar Abstract—This book provides... View Details
Keywords: Sean Silverthorne
- 25 Feb 2020
- News
Alumni and Faculty Books for March 2020
valuable insights that leaders require to evolve their organizations and navigate the values-driven world we live in. Dishoom: The first ever cookbook from the much-loved Indian restaurant by Shamil Thakrar (MBA 2001), Kavi Thakrar, and... View Details
- 24 Jan 2012
- First Look
First Look: Jan. 24
context, reflected in its introduction of product features, is influenced by prior industry affiliation. We hypothesize first, that prior industry experience shapes a set of shared beliefs resulting in similar and concurrent firm behavior; second, that firms will... View Details
Keywords: Sean Silverthorne
- 30 Jun 2009
- First Look
First Look: June 30
http://www.hbs.edu/research/pdf/09-143.pdf Watch What I Do, Not What I Say: The Unintended Consequences of the Homeland Investment Act Authors:Dhammika Dharmapala, C. Fritz Foley, and Kristin J. Forbes Abstract This paper analyzes the impact on firm View Details
Keywords: Martha Lagace
- Web
Rock 100: The Summit - Entrepreneurship
recommended reading lists Hand-picked resources for the questions and concerns raised by the Rock 100 founders at the Summit can be found at the links below: B2B Marketing Aligning Strategy and Sales: The Choices, Systems, and Behaviors... View Details
- 12 Dec 2019
- Research & Ideas
How to Turn Down the Boil on Group Conflict
Even as polarized political discussion appears to have frozen the possibility of compromise, new research suggests that divided sides can come together on many issues to make decisions. “Our research finds that inaccurate beliefs really drive View Details
Keywords: by Michael Blanding
- 05 Feb 2009
- What Do You Think?
Why Can’t We Figure Out How to Select Leaders?
the ones that scare me." These comments raise the question of how much theory tells us about selecting for harder to measure characteristics such as possible behaviors under fire and motives as opposed to skills and past... View Details
Keywords: by Jim Heskett
- 20 Mar 2007
- First Look
First Look: March 20, 2007
last story deals with the Department of Justice's (DOJ) civil lawsuit against the tobacco industry, arguably the largest civil litigation in history. In each story, I will highlight the insights that I see View Details
Keywords: Martha Lagace
- 01 Jun 2007
- News
Up from the Ashes
Schumpeter (pronounced “SHOOMpayter”) to the study of economic behavior was to humanize it. In part because of his own turbulent life, he came to understand that mathematical certitude could not always prevail where “indeterminate human... View Details
- 01 Mar 2012
- News
Get Creative
developed an important insight into why the owners of small businesses typically wait until the last minute to update their books and file tax forms. Most people would say they are just lazy or undisciplined. But Cook observed what was... View Details
- 25 Oct 2006
- Op-Ed
Fixing Executive Options: The Veil of Ignorance
option practices remains unknown, this most recent scandal has deepened the sense in many quarters that option contracts given to managers distort behavior in destructive ways. The ability to play with, and respond to, the many variables... View Details
Keywords: by Mihir Desai & Joshua Margolis
- Student-Profile
Yueran Ma
finance and macroeconomics are made in the face of uncertainty and beliefs play a central role. In the past few years, I have studied how non-financial firms in the U.S. exploit capital market frictions and act as arbitrageurs across different security markets. This... View Details