Publications

January 2009 (Revised June 2010)
Case

Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture

By: Ranjay Gulati

Customer centricity has been an important part of the culture at Cisco Systems since its inception. While part of this is attributable to values put in place by the founders and retained by subsequent management, it is also closely interwoven with its organizational... View Details

Keywords: Customer Satisfaction; Organizational Design; Organizational Structure; Organizational Change and Adaptation; Change Management; Organizational Culture; Research and Development; Job Cuts and Outsourcing; Employees; Brands and Branding; Customer Relationship Management; Business Units

05 Apr 2016
News

A Business Plan with Spice

Emily Miller (MBA 2015) and Kimberly Jung (MBA 2015) both served in the US Army in Afghanistan. “We wanted to continue that service through a different avenue, which was through business,” Jung says in an... View Details

2015
Book

How the Internet Became Commercial: Innovation, Privatization, and the Birth of a New Network

By: Shane Greenstein

In less than a decade, the Internet went from being a series of loosely connected networks used by universities and the military to the powerful commercial engine it is today. This book describes how many of the key innovations that made this possible came from... View Details

March 2024
Case

East Rock Capital: 'Talent Is the Best Asset Class'

By: Boris Groysberg, Sarah L. Abbott and Izzy Yeoh

Adam Shapiro and Graham Duncan launched East Rock Capital, LLC in 2006 with a seed investment from Stuart Miller, executive chairman of Lennar Corporation. East Rock managed long-term assets for high-net-worth families, primarily working with external managers who had... View Details

Keywords: Alternative Assets; Hiring; HNW Products And Services; Recruiting; Hedge Funds; Wealth Management; Asset Management; Private Equity; Financial Institutions; Marketing Strategy; Growth and Development Strategy; Competitive Advantage; Financial Services Industry; United States

01 Mar 2003
News

Fighting Back from a Knockout

described the rating as “a knockout blow” and vowed that his administration would fight for its constituents and would turn the city around. Declared Laffey, who teaches a college finance course and is View Details

Keywords: Executive, Legislative, and Other General Government Support; Government

08 Apr 2016
Research & Ideas

How to Hire a Millennial

number of key aspects of the old deal offered by companies that simply aren’t as compelling to the rising generation born after 1981 as they were to their boomer parents: full-time work in View Details

Keywords: by Joseph Fuller

12 Apr 2004
Research & Ideas

Waking Up a Sleeping Company

soon as the pressure is off. In Medtronic's case the challenge was especially acute because the company had such a positive culture and strong set of values. As the newcomer... View Details

Keywords: by Bill George

13 Jul 2016
Blog Post

How To Hire A Millennial

on location. So GE is moving the mountain to Mohammed. There are a number of key aspects of the old deal offered by companies that simply aren’t as compelling to the rising generation born after 1981 View Details

Keywords: All Industries

01 Oct 1999
News

Wisdom and a special cause

Gretzky, Mark McGwire, Florence Griffith Joyner - on what it takes to succeed in sports and life," an article in the Rhode Island Monthly (July 1999) explained. As with Adrain's first book, a collection of... View Details

13 May 2013
Blog Post

The Art of Naming a Start-up

elusive. 1. The names could not sound foreign or antiquated. That ruled out candidates like Cantabrio, Cantissimo, Vivissimo, basically anything ending in the suffix “–issimo,” and many other beloved musical terms. We browsed this... View Details

Keywords: Entrepreneurship

02 Mar 2023
News

A Century of Birthday Candles

resident. “The View From 100” recounts how Duff was 6 years old at the beginning of the Great Depression and just finishing high school when the United States entered World War II. Most of the boys in her class were drafted; not many came home. Doris got View Details

Keywords: Educational Support Services; Educational Support Services

01 Apr 2000
News

The World at a Click

services for leisure and small-business travelers. Consumers enjoy one-stop shopping for airline tickets, car rentals, vacation packages, hotels, and cruises, as well as View Details

Keywords: Margie Kelly

November 2012
Case

The World Bank in 2012: Choosing a Leader

By: Lakshmi Iyer and Ian McKown Cornell

In 2012, the World Bank faced important questions in terms of its future strategy and mission. Should the Bank continue to focus on micro-level development initiatives, such as the Millennium Development Goals (MDG), or return to traditional macro-level financial... View Details

Keywords: Economic Development; Millennium Development Goals; World Bank; International Institutions; Leadership; Development Economics; Emerging Markets; Foreign Direct Investment; Financial Services Industry; Financial Services Industry