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  • All HBS Web  (7,235)
    • People  (50)
    • News  (2,619)
    • Research  (3,495)
    • Events  (12)
    • Multimedia  (13)
  • Faculty Publications  (1,863)
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  • 22 Jul 2019
  • Book

How to Be a Digital Platform Leader

information, such as by aggregating and analyzing publicly available data. Second, once the platform identifies its different sides, it can offer a service that helps attract... View Details
Keywords: by Martha Lagace
  • 02 Oct 2017
  • What Do You Think?

Do Bitcoin and Digital Currency Have a Future?

mathematical puzzles,” receiving Bitcoins as payment for their services. Today, the largest “miner” of Bitcoins is a factory containing 25,000 computers and serviced on View Details
Keywords: by James L. Heskett; Financial Services
  • 01 Dec 2007
  • News

A View from the Top

Zobel; (front row) Mixon, Wyss. After half-joking that his greatest accomplishment was getting his wife to marry “an Oklahoma cowboy,” Mal Mixon (MBA ’68) cited his successful purchase of Invacare, a manufacturer of in-home medical... View Details
Keywords: Educational Services; Educational Services; Educational Services
  • 05 May 2003
  • What Do You Think?

Is This a Golden Era for Marketing Productivity?

equally interesting question of whether it is more important to obtain the thinking of a few potential customers or to focus on dissatisfied current users of a product or service. View Details
Keywords: by James Heskett
  • 01 Jun 2007
  • News

A Class All His Own

includes so many remarkable individuals,” he comments. “Keeping in touch with them is fun.” Brigham is forthright about using his position as a “quiet fundraising effort,” too. “I want to do View Details
Keywords: Educational Services; Educational Services; Educational Services
  • 05 Apr 2016
  • News

A Business Plan with Spice

Emily Miller (MBA 2015) and Kimberly Jung (MBA 2015) both served in the US Army in Afghanistan. “We wanted to continue that service through a different avenue, which was through business,” Jung says in an... View Details
  • January 2009 (Revised June 2010)
  • Case

Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture

By: Ranjay Gulati
Customer centricity has been an important part of the culture at Cisco Systems since its inception. While part of this is attributable to values put in place by the founders and retained by subsequent management, it is also closely interwoven with its organizational... View Details
Keywords: Customer Satisfaction; Organizational Design; Organizational Structure; Organizational Change and Adaptation; Change Management; Organizational Culture; Research and Development; Job Cuts and Outsourcing; Employees; Brands and Branding; Customer Relationship Management; Business Units
Citation
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Gulati, Ranjay. "Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture." Harvard Business School Case 409-061, January 2009. (Revised June 2010.)
  • 12 Apr 2004
  • Research & Ideas

Waking Up a Sleeping Company

soon as the pressure is off. In Medtronic's case the challenge was especially acute because the company had such a positive culture and strong set of values. As the newcomer... View Details
Keywords: by Bill George
  • 08 Apr 2016
  • Research & Ideas

How to Hire a Millennial

number of key aspects of the old deal offered by companies that simply aren’t as compelling to the rising generation born after 1981 as they were to their boomer parents: full-time work in View Details
Keywords: by Joseph Fuller
  • 01 Oct 1999
  • News

Wisdom and a special cause

Gretzky, Mark McGwire, Florence Griffith Joyner - on what it takes to succeed in sports and life," an article in the Rhode Island Monthly (July 1999) explained. As with Adrain's first book, a collection of... View Details
  • 02 Mar 2023
  • News

A Century of Birthday Candles

resident. “The View From 100” recounts how Duff was 6 years old at the beginning of the Great Depression and just finishing high school when the United States entered World War II. Most of the boys in her class were drafted; not many came home. Doris got View Details
Keywords: Educational Support Services; Educational Support Services
  • 09 Aug 2004
  • Research & Ideas

A Diagnostic for Disruptive Innovation

interaction, coordination, communication, and decision making employees use to transform resources into products and services of greater worth. A company's processes determine its skills and strengths View Details
Keywords: by Scott D. Anthony, Mark W. Johnson & Matt Eyring
  • 01 Jun 2003
  • News

Student Conferences, at a Glance

Lee-Chin, chairman and CEO of AIC, a Canadian mutual fund company. “Our behavior today will be our history tomorrow,” Chin said. “We have to make sure it is well written.” Panels included alumni from recent MBA classes discussing the ups... View Details
Keywords: Educational Services; Educational Services
  • 06 May 2010
  • Working Paper Summaries

Introductory Reading For Being a Leader and The Effective Exercise of Leadership: An Ontological Model

Keywords: by Werner Erhard, Michael C. Jensen, Steve Zaffron & Kari L. Granger; Education
  • November 2012
  • Case

The World Bank in 2012: Choosing a Leader

By: Lakshmi Iyer and Ian McKown Cornell
In 2012, the World Bank faced important questions in terms of its future strategy and mission. Should the Bank continue to focus on micro-level development initiatives, such as the Millennium Development Goals (MDG), or return to traditional macro-level financial... View Details
Keywords: Economic Development; Millennium Development Goals; World Bank; International Institutions; Leadership; Development Economics; Emerging Markets; Foreign Direct Investment; Financial Services Industry; Financial Services Industry
Citation
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Iyer, Lakshmi, and Ian McKown Cornell. "The World Bank in 2012: Choosing a Leader." Harvard Business School Case 713-013, November 2012.
  • 01 Mar 2003
  • News

A Casual Approach to Success

know what the hell I was doing” — and he often prefaces his statements with “I don’t mean to sound arrogant, but....” He leaves out details that others might find hard not to mention. Hellman was the youngest person (at age 28) to be named View Details
Keywords: Susan Young
  • 01 Sep 2018
  • News

Case Study: A Good Fit

(insurance, employers, health professionals, or individuals, for example) to build momentum within the channel. Exploit it as a platform instead of just an app. —Lisa Putukian (MBA 1988) With significant... View Details
Keywords: Jen McFarland Flint
  • 14 Dec 2015
  • News

A Leader’s Call to Action

Republic as an undergrad majoring in English literature at Arizona State. “Plato shaped my worldview of leadership,” recalls Nick. “He said a leader is a philosopher king.... View Details
Keywords: Margie Kelley
  • 22 Jul 2019
  • News

A Way Forward for Women

instinctively understood—and has taken great advantage of—the collective network potential in terms of shared experiences, peer counseling, coaching, relationship cultivation, and ongoing support systems.” Bonnie Hagemann Benko joined what is now known View Details
Keywords: Jill Radsken
  • 01 Aug 2013
  • News

A Cure for Cold Storage

$100,000 in seed funding. "We wouldn't exist without that start-up money," says Schrader, who notes that Vaxess has also relied on the Harvard Innovation Lab (i-lab) for meeting space as well as View Details
Keywords: Morrell, Daniel; vaccines; Ambulatory Health Care Services; Ambulatory Health Care Services
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