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  • All HBS Web  (3,221)
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  • February 2005 (Revised March 2013)
  • Case

Phase Zero: Introducing New Services at IDEO (A)

By: Amy C. Edmondson and Laura Feldman
Focuses on whether world-renowned product design firm IDEO's new customer service fits with the firm's strategic position and organization capabilities. Over the course of IDEO's 13-year history, an increasing share of revenues are a result of "Phase 0"... View Details
Keywords: Strategy; Service Operations; Product Design; Infrastructure; Customer Focus and Relationships; Innovation and Invention; Service Industry; Boston; United States
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Edmondson, Amy C., and Laura Feldman. "Phase Zero: Introducing New Services at IDEO (A)." Harvard Business School Case 605-069, February 2005. (Revised March 2013.)

    Ashish Nanda

    Ashish Nanda is Senior Lecturer and C. Roland Christensen Distinguished Management Educator at Harvard Business School. From 2018 to 2021, he was course head for the MBA Required Curriculum course in Strategy. Beginning in 2022, he is teaching an MBA Elective... View Details

    Keywords: asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management
    • Research Summary

    Background

    By: Gerald Zaltman
    A major theme underlying most of Gerald Zaltman's research concerns the representation of thought. This includes how managers and customers represent their thinking to others and how they represent ideas and knowledge given to them. This theme finds expression in a... View Details
    • 03 Apr 2015
    • News

    How To Run A Business Without Any Bosses

    • 09 Sep 2011
    • News

    Business schools need to focus on students' 'doing' skills

    • July 2000 (Revised August 2005)
    • Case

    Deaconess-Glover Hospital (A)

    Chronicles the initial efforts to teach a health care organization to manage itself according to the principles of the Toyota Production System (TPS). Describes the decision and dilemmas that arose from the implementation experiment. Builds on Bowen and Spear's earlier... View Details
    Keywords: Management; Service Delivery; Health Care and Treatment; Health Industry; Massachusetts
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    Spear, Steven J., and John Kenagy. "Deaconess-Glover Hospital (A)." Harvard Business School Case 601-022, July 2000. (Revised August 2005.)
    • April 2008 (Revised December 2008)
    • Case

    North Goes East

    By: Nicolas P. Retsinas, Daniela Beyersdorfer and Elena Corsi
    In August 2006, Magnus Lofgren and Robert Provine, managing directors and co-founders of the "North Real Estate Opportunities Fund," need to decide which real estate investment the Fund should pursue as its first project. The Fund's target region, Central and Eastern... View Details
    Keywords: Developing Countries and Economies; Investment Funds; Risk Management; Emerging Markets; Opportunities; Real Estate Industry; Europe
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    Retsinas, Nicolas P., Daniela Beyersdorfer, and Elena Corsi. "North Goes East." Harvard Business School Case 208-136, April 2008. (Revised December 2008.)
    • 02 Apr 2024
    • Research & Ideas

    Employees Out Sick? Inside One Company's Creative Approach to Staying Productive

    Managers can forge close relationships with other managers so they can borrow employees from one another to fill in the absentee gaps, according to his forthcoming research in the Journal of the European... View Details
    Keywords: by Michael Blanding; Fashion
    • 05 Mar 2007
    • Research & Ideas

    Risky Business? Protecting Foreign Investments

    which involve projects by foreign companies to develop and manage large infrastructure projects in Indonesia, the book details the ways such deals can go bad both for the... View Details
    Keywords: by Sean Silverthorne; Energy; Utilities
    • 04 May 2017
    • HBS Seminar

    Nicholas G. Hall, The Ohio State University

    • 01 Dec 2003
    • Research & Ideas

    Sometimes Success Begins at Failure

    to have any further potential. Once the project was sidelined, IBM decided to publish it on its AlphaWorks Web site, where outsiders could examine and download various IBM software. Soon thereafter, IBM View Details
    Keywords: by Henry Chesbrough; Health; Pharmaceutical
    • December 2021 (Revised January 2023)
    • Case

    Katerra (A)

    By: Lindsay N. Hyde, Thomas R. Eisenmann and Tom Quinn
    In April 2020, Katerra executives struggled with a series of decisions that would determine the fate of one of the best-funded construction startups in history. Katerra was founded in 2015 by technology-industry executive Michael Marks and commercial real estate... View Details
    Keywords: Business Startups; Insolvency and Bankruptcy; Entrepreneurship; Failure; Construction; Real Estate Industry; Technology Industry; United States
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    Hyde, Lindsay N., Thomas R. Eisenmann, and Tom Quinn. "Katerra (A)." Harvard Business School Case 822-021, December 2021. (Revised January 2023.)
    • 28 Jan 2022
    • News

    Helping Trapped Low-Wage Workers, Employers Struggling to Fill Spots

    • July 2004 (Revised July 2020)
    • Case

    Hines Goes to Rio

    By: Arthur I Segel and Ricardo Reisen De Pinho
    The Torre Almirante office tower, Hines' newest project in Rio de Janeiro, was a 36-story, Class AA office tower with an adjoining 420-stall parking structure and a preserved 14-story historic facade. It was completely different from anything that had previously been... View Details
    Keywords: Property; Design; Construction; Buildings and Facilities; Risk Management; Problems and Challenges; Real Estate Industry; Brazil; New York (city, NY)
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    Segel, Arthur I., and Ricardo Reisen De Pinho. "Hines Goes to Rio." Harvard Business School Case 805-001, July 2004. (Revised July 2020.)

      Marlous van Waijenburg

      Marlous van Waijenburg is an Assistant Professor in the Business, Government, and International Economy Unit at Harvard Business School. She teaches in the MBA required curriculum.

      Professor van Waijenburg’s main... View Details

      • September 2015 (Revised March 2016)
      • Case

      Intuit: Turbo Tax PersonalPro - A Tale of Two Entrepreneurs

      By: Shikhar Ghosh, Joseph Fuller and Michael Roberts
      The case provides a vehicle for teaching about both corporate intrapreneurship and the use of lean startup methods. It tells the story of a product manager within Intuit who develops an idea for a new product that spans two of the company's existing business... View Details
      Keywords: Business Units; Business or Company Management; Applications and Software; Accounting; Product Development; Financial Services Industry
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      Ghosh, Shikhar, Joseph Fuller, and Michael Roberts. "Intuit: Turbo Tax PersonalPro - A Tale of Two Entrepreneurs." Harvard Business School Case 816-048, September 2015. (Revised March 2016.)
      • 03 Jun 2002
      • Research & Ideas

      How to Succeed With Your New Boss

      your mandate and negotiate for resources is a clear early priority. Defining Your Goals When you think about working with your new boss, keep the following goals in mind: Clarify mutual expectations early. Begin managing expectations... View Details
      Keywords: by Michael Watkins
      • January 2009 (Revised June 2014)
      • Case

      CityCenter (A): Vision and Design

      By: A. Eugene Kohn, John D. Macomber and Ben Creo
      CityCenter is a $9 billion project for MGM MIRAGE. The project's star architects have a major disagreement about a critical design issue. Bill Smith, head of the MGM MIRAGE Design Group, must resolve this issue to the satisfaction of all the project's stakeholders.... View Details
      Keywords: Buildings and Facilities; Cost vs Benefits; Design; Construction; Projects; Business and Stakeholder Relations; Conflict Management; Value Creation
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      Kohn, A. Eugene, John D. Macomber, and Ben Creo. "CityCenter (A): Vision and Design." Harvard Business School Case 209-052, January 2009. (Revised June 2014.)
      • Research Summary

      Helping at Work

      By: Teresa M. Amabile

      This research focuses on collaboration and helping in creative project teams. Colin Fisher (UCL), Julianna Pillemer (NYU Stern School), and I developed a multi-year research program examining help received and given, including successful and unsuccessful helping... View Details

      Keywords: Collaboration; Helping; Creativity; Creative Industries
      • January 1999
      • Case

      Bell Atlantic and the Union City Schools (D): Results and Replication

      By: Rosabeth M. Kanter and Ellen Pruyne
      The last in a five-part series about Bell Atlantic Corp.'s technology-in-education partnership with the Union City, New Jersey school system. Reviews the various outcomes of the partnership called Project Explore, from the perspective of Bell Atlantic managers and... View Details
      Keywords: Mobile and Wireless Technology; Strategic Planning; Change Management; Leadership Development; Outcome or Result; Horizontal Integration; Partners and Partnerships; Trends; Education; Technological Innovation; Telecommunications Industry; Education Industry; New Jersey
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      Kanter, Rosabeth M., and Ellen Pruyne. "Bell Atlantic and the Union City Schools (D): Results and Replication." Harvard Business School Case 399-084, January 1999.
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