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Show Results For
- All HBS Web
(10,671)
- People (26)
- News (1,861)
- Research (6,594)
- Events (47)
- Multimedia (92)
- Faculty Publications (4,777)
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- 21 Mar 2004
- Research & Ideas
Loyalty: Don’t Give Away the Store
that is highly valued by them, but doesn't cost you a lot of money. For example, allocate more services to good customers. This could mean a designated line at the deli counter, or a ten items or less checkout line. You already have the... View Details
- 11 Jul 2012
- Research & Ideas
Book Excerpt: ’The Future of Boards’
viewed compliance as the job of lawyers and conceived of the board's job much more broadly. "I'm more comfortable on some boards than I am on others," one director told us. "Some people have really taken the View Details
Keywords: by Jay Lorsch
- 13 Jun 2014
- Op-Ed
World Cup Soccer: 770 Billion Minutes of Attention
overload. Using a standard cost of $25 per thousand viewers, which is generally charged by broadcast companies for a 30 second ad on primetime television in the United States (a value cheaper than Japan and... View Details
- 20 Jan 2016
- Research & Ideas
Maybe Uber isn't God's Gift to Mankind
It’s easy to understand why so many people embrace transportation network companies like Uber and the growing number of other ride-sourcing startups, which enable drivers to make money using their own vehicles. By allowing passengers to... View Details
- 02 Aug 2004
- What Do You Think?
For Greater Transparency, Is Section 404 an Effective Response?
that Section 404 may actually have far less value than its cost. In Stephen Thomas's opinion, "... the new, exaggerated internal controls can make a company ... more risk-averse... And in aggregate it... View Details
Keywords: by James Heskett
- 04 Aug 2003
- What Do You Think?
Are We Facing an Attitude Shortage?
trick is to make sure your employees are happy." Taking issue with this, Zbigniew Becker suggested, "Educational programs do have a crucial role to play in installing/strengthening in future managers the conviction that attitude View Details
Keywords: by James Heskett
- 18 Mar 2001
- Research & Ideas
The Essentials for Enlightened Experimentation
learn from the experiments. When variability can't be controlled, allow for multiple, repeated trials. Anticipate And Exploit Early Information Recognize the full value of front-loading: identifying problems... View Details
Keywords: by Stefan Thomke
- 08 Jan 2014
- What Do You Think?
Do Productivity Increases Contribute to Social Inequality?
agreed: "The main reason for the rising inequality is that Free Trade has encouraged/required manufacturing to be offshored and outsourced If we replaced the Free Trade policies with a Balanced Trade policy, using (import licences)... View Details
Keywords: by James Heskett
- 04 Mar 2015
- What Do You Think?
Can a Laissez-Faire Approach Fix Labor Market Inequality?
"Instead of an outside regulation, an internal governance on salary structure, which is based on a value that 'Every employee should go home with a smile on his face' will create win-win situations for employees View Details
- December 2005 (Revised November 2006)
- Case
Corning, 2002
By: Malcolm P. Baker and James Quinn
Corning, with large investments in fiber optic technology, was hit particularly hard by the collapse of the telecommunications industry in 2001. With over $4 billion in debt, the firm's survival appears to rest on raising additional equity capital. The protagonist is... View Details
Keywords: Financial Strategy; Financial Condition; Financial Instruments; Valuation; Capital; Public Equity; Stock Shares; Business or Company Management; Strategy; Manufacturing Industry; Industrial Products Industry
Baker, Malcolm P., and James Quinn. "Corning, 2002." Harvard Business School Case 206-018, December 2005. (Revised November 2006.)
- 19 Mar 2006
- Research & Ideas
Unlocking Your Investment Capital
a powerful tool for value creation. For senior management neither to understand the risks being taken by the firm nor to understand how the risks that were selected not to be taken are being eliminated is to delegate a crucial part of... View Details
- 06 Jun 2012
- What Do You Think?
Is Something Wrong with the Way We Work?
commented that this mindset "leads to poor morale and burn out," as well as a loss of effective communication skills. Gerald Nanninga added that "it is destroying the art of pondering" View Details
- 08 Dec 2003
- Research & Ideas
Is That Really Your Best Offer?
In hardball bargaining, is the other side really making its "absolute final offer" or only bluffing? In a collaborative situation, do you understand everyone's true interests? Are valued customers View Details
Keywords: by Michael Wheeler
- 01 Jun 2016
- What Do You Think?
When Business Performance Falters, is Culture Change the Fix?
“in the context of real people doing real work.” Marlis Krichewsky argued “culture probably cannot change exclusively from within to kindle enthusiasm you need to look beyond yourself and interact with the environment.” Thriveinchange... View Details
Keywords: by James L. Heskett
- 13 Dec 2004
- Research & Ideas
How Leaders Create Winning Streaks
aspirations and expectations; it is the belief that "I can do it." Team confidence: This is having confidence in each other, counting on each other, giving and... View Details
Keywords: by Rosabeth Moss Kanter & Walter Kiechel
- 07 Mar 2005
- Research & Ideas
The Rise of Innovation in Asia
Although Asian countries have been able to use cost advantages and software coding prowess to attract outsource business from around the world, the region is quickly moving up the value chain to challenge... View Details
Keywords: by Sean Silverthorne
- 27 May 2008
- Sharpening Your Skills
Sharpening Your Skills: Thinking About Global
matter the most in your industry, and look at them not just as difficulties to be overcome but also as potential sources of value creation. Which Countries Are The Most Business Friendly? Handicapping the... View Details
- 29 Apr 2013
- Research & Ideas
Diagnosing the ‘Flutie Effect’ on College Marketing
touchdown—a climactic capper on one of the most exciting college football games ever. The play put BC on the map for college aspirants. In two years, applications had shot up 30 percent. Ever since, marketing experts and school deans have... View Details
- October 1991 (Revised October 2004)
- Case
Hilton Manufacturing Company
By: William J. Bruns Jr.
A professional manager is hired by a small manufacturing company after the president discovers he made poor decisions. One product appears to be unprofitable, whereas the product sold in highest volume is under competitive price pressure. A crude cost accounting system... View Details
Keywords: Cost Accounting; Asset Pricing; Problems and Challenges; Risk and Uncertainty; Decisions; Governance Controls; Performance Effectiveness; Business Strategy; Two-Sided Platforms; Fair Value Accounting; Manufacturing Industry
Bruns, William J., Jr. "Hilton Manufacturing Company." Harvard Business School Case 192-063, October 1991. (Revised October 2004.)
- 18 Jul 2012
- Research & Ideas
Penn State Lesson: Today’s Cover-Up was Yesterday’s Opportunity
have retained Best Buy's reputation for sound values (and his own). Contrast these actions with JPMorgan CEO Jamie Dimon, who took immediate responsibility for his firm's recent trading losses, calling them "stupid View Details