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Show Results For
- All HBS Web
(11,654)
- People (51)
- News (3,419)
- Research (6,486)
- Events (24)
- Multimedia (86)
- Faculty Publications (5,009)
- 09 Jan 2013
- Sharpening Your Skills
Sharpening Your Skills: Understanding Customers
Questions To Be Answered What's the biggest obstacle to excellence in service organizations? Should I do what my customers tell me to do? How can I understand my customers better? After the screw-up, what next? What's The Biggest Obstacle... View Details
Keywords: Re: Multiple Faculty
- 05 Aug 2015
- News
Mobilizing the Public to Fight Corruption
Henry Motte-Munoz (MBA 2013) is cofounder of Bantay, an NGO that educates Filipinos about their rights to good government services and gives them tools to obtain these services without paying bribes. “The... View Details
- Web
Our Leadership | Information Technology
Our Leadership Elizabeth (Beth) Clark Chief Information Officer Application & Service Administration Irene Good, Managing Director IT Financial Management & Business Operations Carolyn Pyburn, Senior Director Enterprise Engineering &... View Details
- 01 Dec 2009
- News
The Fab Four
Sasha Novakovich (MBA ’99) was in her second year at HBS when she and classmate Tracy Lawrence got the idea for what would become GetConnected, a company that processes voice, data, and video services transactions for retailers. Despite... View Details
- Career Coach
Jonathan Shepherd
Jonathan is CPD's Corporate Relations Director overseeing principal investing: VC/PE, investment management and real estate. Since 2007, he has coached thousands of students & alumni and forged recruiting relationships with hundreds of firms across these... View Details
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- 16 Jul 2013
- First Look
First Look: July 16
resource-management issues, the author argues, water, electricity, and transit deserve the greatest focus. Every other service a competitive city provides-functional housing, schools, hospitals, stores, police and fire departments,... View Details
Keywords: Anna Secino
- 20 Feb 2008
- First Look
First Look: February 20, 2008
information about how to switch to export crops, makes in-kind loans for the purchase of the agricultural inputs, and provides marketing services by facilitating the transaction with exporters. The experimental evaluation design randomly... View Details
Keywords: Martha Lagace
- 10 Oct 2007
- Research & Ideas
“Blank” Inside: Branding Ingredients
the quality of what's inside. We need the assurance of the Sunkist brand. A variant on this theme is ingredient branding: putting the brand of an ingredient on the outside of a product to increase its appeal. When is the provider of the final product or View Details
- 16 Jun 2016
- Blog Post
Digging Into Data: Making A Career Change
financial services roles interestingly remained within the sector but switched their focus. The vast majority moved from private equity into the investment management / hedge fund space. And, 43% of students with manufacturing positions... View Details
- Profile
Nikki Skovran
great way to get exposure to a wide range of industries and functions in a short period of time,” she says. Looking ahead, Nikki is not sure whether she will stay in public service work or shift into private business. Either way, she... View Details
- Profile
Lucasz S. Babiarz
together." In fact, Lukasz's clinical rotations are themselves lessons in both clinical care and business operations. At Cambridge Hospital, Lukasz worked largely with a poor and medically underserved population. Later, he served a rotation in primary care with MD... View Details
- 07 Mar 2019
- News
Smart Marketing Brings Rapid Growth to Latino Brands
“If you fast forward 11 years, what we have been able to accomplish is, first of all, an insanely rapid growth. We have doubled the size of the business every two years. Second, we are close to servicing around 8,000 stores directly with... View Details
- 01 Jun 1999
- News
HBS Alumni Association Board of Directors: President's Report
this service is available on the Alumni Web site - another good reason to check it out! Thanks so much for all you do to keep our alumni network alive and thriving. Communication is key to this equation, and I encourage you to stay in... View Details
- 01 Dec 2014
- News
3-Minute Briefing: Nagisa Manabe (MBA 1991)
search, digital, print, radio, and television that I would have used for Guinness or Captain Morgan when I was at Diageo. The only real difference between the Postal Service and any of the other brands I’ve worked on is that we are... View Details
Keywords: Julia Hanna
Leon L. Bean
Beginning with a self-made rubber hunting boot, Bean created a retailing giant and became one of the pioneers of the mail-order industry, introducing the first Bean’s catalog in 1914. He instilled a “customer first” culture with generous return and View Details
Keywords: Retail
- 01 Mar 2012
- News
Donor Spotlight
Investing in HBS Great Expectations Model Teamwork Balanced Scorecard and Beer Game Go High-Tech FIELD 2: Global Intelligence FAQ Walter Haydock When it comes to philanthropy, Walter Haydock (MBA 1979) may shun the spotlight, but the impact of his support shines at... View Details
- Profile
Lara Hodgson
and lower their risk. We’re a service business. How has all this progressed? We spent the first 16 to 18 months in product development, filing patents and trademarks, putting the connections in place. Then we put the business model out... View Details
- 06 May 2022
- Blog Post
Career Advice: Starting a Sustainable Startup
Career Advice: Starting a Sustainable Startup Tell us a little about what you were doing before HBS and what brought you to HBS. I’ve always found myself drawn to working on products and services that can have a positive impact on the... View Details
- 01 Oct 1998
- News
A Community Investment
service agencies. Employees who volunteer individually and through organized company programs bring renewed enthusiasm to the workplace. Scoon: Our company has benefited in three ways from social enterprise activity. First, we take pride... View Details
- 01 Feb 2000
- News
No Place Like Home
services they produce more expensive, which in turn makes the overall economy less competitive in a global business environment." Where the Heart Is Along with food, shelter is perhaps the most basic human need. In modern society, stable,... View Details
Keywords: Garry Emmons