Customization and Personalization - Publications - Faculty & Research

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Recent Insights from HBS Podcasts

enterprise that provides financial advice to a class of customers that had not been addressed by market incumbents—the 75% of American households that lacked access to high-quality, affordable, and unbiased... View Details

Web

Your Alumni Community - Alumni

Circles HBS Alumnae Circles are small groups of HBS alumnae who get together monthly to discuss a myriad of issues. Circles are designed to foster genuine relationships between alumnae, and give women the opportunity to learn from,... View Details

30 Jun 2023
Blog Post

Finding Pride

been as strong of a person entering the workforce as I was. —Annette Friskopp (MBA 1990), coauthor of Straight Jobs, Gay Lives: Gay and Lesbian Professionals, the Harvard Business School, View Details

04 Feb 2022
Blog Post

Learning from the Entrepreneurs-in-Residence as a Harvard MS/MBA Student

was the first time I came to appreciate the emotional toll of building a product and the deep joy that comes from finding customers who love it. I recalled fondly that while working at Blue Apron I had the... View Details

26 Sep 2023
Blog Post

HBS Latino Student Association Spotlight: Francesco Rossi (MBA 2024)

within their souls. Being Latino means passionately embracing our beliefs. It signifies a willingness to express our emotions openly and a lack of fear when it comes to vulnerability. We understand that a culture of support is crucial for... View Details

20 Oct 2003
Research & Ideas

Gaps in the Historical Record: Development of the Electronics Industry

the late 1980s, the most successful producers of computers were those that produced and marketed IBM personal computer clones. In 1963 IBM's revenues were three times those of its major U.S. competitors... View Details

Keywords: by Alfred D. Chandler Jr.; Consumer Products

Web

Creating an Inclusive Recruiting Process for Candidates with Diverse Abilities - Recruiting

Clif Luber & Daniel Ackeret 11 Oct 2024 Committing to Work and Family: Allison Boxer (MBA 2012) Allison Boxer Student Clubs Partner with one of the 50 career-related clubs on campus to engage with targeted groups of students. See all... View Details

15 Dec 2003
Research & Ideas

The New Global Business Manager

just wrote a case on Procter & Gamble in Japan. They understand that Japanese women are incredibly sophisticated, demanding customers who spend more money on cosmetics than anyone else in the world. Instead of saying, "Well,... View Details

Keywords: by Cynthia Churchwell

10 Jul 2007
What Do You Think?

How Much of Leadership Is About Control, Delegation, or Theater?

transferring it to others in the organization? Or, as Pfeffer and Sutton ask, "Should leaders be in more complete control of their organizations?" What do your personal experiences lead you to... View Details

Keywords: by Jim Heskett

13 Nov 2017
Research & Ideas

Want to Be Happier? Spend Some Money on Avoiding Household Chores

finite lives. “The less control you feel you have over your daily experience, the less happy you feel. Money is a tool that allows you to purchase that control.” “People save for vacations, personal experiences, going out for nice meals,... View Details

Keywords: by Dina Gerdeman

23 Oct 2013
Research & Ideas

Overcoming Nervous Nelly

valence." Common wisdom says that the best way to overcome anxiety is to calm yourself down, creating an emotion with low arousal and positive valence. But enacting a transformation across two axes at once is difficult to achieve.... View Details

Keywords: by Michael Blanding

Web

Case Studies - Social Impact Collaboratory

investors to customize their portfolio as per their individual preferences. OpenInvest seeks to combine the strengths of both index investing and personalized impact... View Details

13 Apr 2016
Research & Ideas

Why Your Company Wants to be a 'Cognitive Referent' (Hint: SpaceX)

mature industries, nascent markets offer little certainty and plenty of ambiguity—undefined customers, unclear products or features, uncertain customer demand, and even an ill... View Details

Keywords: by Roberta Holland; Aerospace; Food & Beverage; Retail

Teaching Interest

Overview

By: Jill J. Avery

Creating Brand Value (MBA elective course)

Overview:

In the consumer/retail space, brands are often companies’ most valuable assets and sources of their sustainable competitive advantage. But, managing brands to achieve their full value potential... View Details

30 Jun 2014
Lessons from the Classroom

The Role of Emotions in Effective Negotiations

A simple view of negotiation presents a cold transaction between what one person has and what the other person is willing to pay for it. If the price is right, the deal gets... View Details

Keywords: by Michael Blanding; Entertainment & Recreation; Sports

21 Aug 2017
Lessons from the Classroom

Companies Love Big Data But Lack the Strategy To Use It Effectively

data strategy. In Lakhani’s final case discussion, which explored internal and customer transformation at GE, it became clear that a data strategy wasn’t just about gathering View Details

Keywords: by Dina Gerdeman

Person Page

Positions

dollarDEX (1998-2007)

Retired chief executive, non-executive chairman

One of world's top 30 in online finance (Institutional Investor, March 2003). Wealth management firm in Asia, and has... View Details

11 Mar 2024
News

In Harmony

Anonymous Content, the US production company behind Spotlight and The Revenant, and Korea’s Anthology Studios. Deeply personal and highly... View Details

Keywords: Julia Hanna; photograph by Jun Michael Park

28 Mar 2016
Blog Post

Why I Chose to Pursue an MD/MBA at Harvard

of organizations and about issues that are new to healthcare, but that other industries have dealt with for decades - like customer satisfaction, efficiency, and providing quality service for a reasonable... View Details

14 Nov 2023

The Value of an MBA for STEM Majors

Have you ever wondered what an MBA could do to help you accomplish your personal and professional goals? Join us to hear more about why an MBA degree can be of value to STEM major students. View Details

Publications