Publications

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September 2008 (Revised April 2011)
Case

The American Express Card

By: John A. Quelch

Senior executives at American Express are reviewing the company's marketing strategy for charge and credit cards in the United States. A variety of growth options exists for students to consider, including further penetration of existing markets and the opening of new... View Details

Keywords: Credit; Credit Cards; Growth and Development Strategy; Marketing Strategy; Financial Services Industry; United States

01 Nov 2006
News

Innovation - The Classic Traps

Keywords: Rosabeth Moss Kanter

May 1997 (Revised May 1998)
Case

Progressive Corporation

By: Michael E. Porter and Nicolaj Siggelkow

Progressive is a leader in providing nonstandard (high-risk) automobile insurance to drivers across America, with a long record of extraordinary profitability. Progressive is facing a challenge in its segment from Allstate, the industry leader, and must decide how to... View Details

Keywords: Insurance; Business or Company Management; Growth and Development Strategy; Growth Management; Planning; Business Strategy; Competition; Competitive Strategy; Auto Industry; Insurance Industry; United States

01 Oct 2001
News

Carl M. Plochman III: A Savory Success

explains the reflective, soft-spoken Plochman, "represents the importance of renewal and change while honoring the past." This perspective is integral to how he manages the nearly 150-year-old family business, purchased in 1883 by his... View Details

Keywords: Hanna, Julia; Food Manufacturing; Manufacturing

01 Dec 2003
News

For Education Reform, PELP Is on the Way

“Leading and managing in the complex and dynamic environment of an urban K–12 school system is an incredibly difficult challenge,” observes HBS Dean Kim B. Clark. “One of the toughest problems is that although there are many excellent... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

01 Apr 1998
News

New Releases

in the financial management field. Over the last fifteen years, they have developed and described key concepts, such as activity-based costing (ABC), activity-based management, operational systems for... View Details

01 Mar 2006
News

Whitehead Urges MBAs to Become Lifelong Leaders

chairman of the Lower Manhattan Development Corporation (LMDC). Whitehead is also the founder of HBS’s Social Enterprise Initiative (SEI), dedicated to generating and sharing knowledge that helps organizations and individuals create... View Details

April 2025
Supplement

Joe Mazzulla and the Boston Celtics (B)

By: Linda A. Hill, James I. Cash and Lydia Begag

This case is a supplement to “Joe Mazzulla and the Boston Celtics” (A) and is set against the backdrop of the 2024 NBA Finals. It describes the impact of Mazzulla’s decision to rally his team with an aggressive “go for the kill” mindset instead of choosing language... View Details

Keywords: Personal Development and Career; Change Management; Communication; Values and Beliefs; Decision Making; Innovation Leadership; Collaborative Innovation and Invention; Leading Change; Leadership Development; Leadership Style; Crisis Management; Management Skills; Business Processes; Organizational Culture; Organizational Structure; Performance Efficiency; Sports Industry; Entertainment and Recreation Industry; United States

Though he was not the first individual to launch a personal finance software company, Cook was the most successful. His focus on easy of use and customer service helped to develop Quicken into one of the most successful software... View Details

Keywords: Computers & Electronics

Web

John Whitehead | Baker Library

John Whitehead MBA 1947, Goldman Sachs Play Video duration: 1:36:08 John Whitehead, HBS 1947. Interview conducted in July 2002 John Whitehead, HBS 1947, joined Goldman Sachs when its service offerings were almost exclusively in commercial paper. He soon created a... View Details

Web

Impact on Research & Curriculum | Baker Library

quote from “The Afro-American Student Union of HBS: A Salute to the Past, A Challenge to the Future,” 1994. 1 Over the years, HBS case research has fostered new areas of inquiry in ways that have deepened students’ and faculty understanding of complex business and... View Details

Web

Systems for Scaling Ventures (SSV) - Course Catalog

on informal interactions to develop their offers, connect with customers and investors, and launch operations. Upon entering the growth stage, scaling ventures introduce, often of necessity, increasingly formal View Details

May 1995
Teaching Note

Adam Opel AG (A) and (B) TN

By: Hugo Uyterhoeven

Teaching Note for (9-392-100) and (9-392-101). View Details

Keywords: Business or Company Management; Diversification; Success; Leadership; Growth and Development Strategy; Germany

August 2008
Case

Sloan & Harrison: Non-Equity Partner Discontent

By: Boris Groysberg and Eliot Sherman

The law firm, Sloan & Harrison, was dealing with some discontent among its junior non-equity partners. These partners were concerned with the transparency of the advancement process, their ability to position themselves as both leaders within the firm and rainmakers,... View Details

Keywords: Employees; Human Resources; Leadership Development; Management Style; Performance; Work-Life Balance; Legal Services Industry

December 2010 (Revised November 2014)
Case

Steven Carpenter at Cake Financial

By: Thomas R. Eisenmann and Alison Berkley Wagonfeld

After investing $9 million of venture capital, Cake Financial had failed to reach critical mass. In early 2010 Cake's assets were sold and the company was dissolved. Founded in 2006, the San Francisco-based Internet company allowed users to monitor their investments... View Details

Keywords: Corporate Entrepreneurship; Business or Company Management; Business Model; Growth and Development Strategy; Business Strategy; Internet; Financial Services Industry; Web Services Industry

February 2008 (Revised December 2011)
Case

Sealed Air China

By: Regina Abrami, William C. Kirby, F. Warren McFarlan and Tracy Yuen Manty

With a 10-year history of doing business in China, Sealed Air was now betting on the country to help propel its growth as a global company. The company identified China as one of the initial investments in the company's Global Manufacturing Strategy that aimed to... View Details

Keywords: Investment Return; Multinational Firms and Management; Growth and Development Strategy; Production; Manufacturing Industry; Shanghai