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  • October 2014
  • Case

Mothercare, 2014

By: John R. Wells and Galen Danskin
In early 2014, Mothercare was the UK's leading retailer of mother-and-baby products. In fiscal 2013, it generated £341 million in revenues from its 255 UK stores and £128 million online, and was more than three times the size of its next biggest competitor, Mama and... View Details
Keywords: Retail; Turnaround; Strategy; Strategic Planning; Retail Industry; United Kingdom
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  • Web

Events - Creating Emerging Markets

conference, organized by Geoff Jones and Tarun Khanna, focused on the intersection of oral history, business, and the Global South, offering a unique space for interdisciplinary discussions. Dec 15 15 DEC 2023 Zoom Using Oral View Details
  • Web

For Organizations | Social Enterprise | Harvard Business School

Social Enterprise Executive Education programs, designed for nonprofit and social enterprise leaders. Develop the strategic knowledge, practical tools, and leadership skills you need to lead a thriving, high-performance organization.... View Details
  • Profile

Bobby Tuohy

team of twelve, Bobby split his time between field operations and headquarters, where he led the charge for acquiring necessary resources. “It was the service and leadership I wanted.” Deepening tech skills... View Details
  • Web

HBS Alumni Conference: Accelerating Climate Solutions - Alumni

that could enable finance to fulfill its potential in both stabilizing the atmosphere and making society more resilient. Measuring and Reducing Corporate Carbon Emissions Faculty Presenters: Robert S. Kaplan , Senior Fellow and Marvin Bower Professor View Details
  • 07 Nov 2022
  • News

Victoria’s Secret Buys Alumni-Founded Adore Me

Morgan Hermand Waiche Morgan Hermand Waiche The Wall Street Journal reported last week that startup lingerie retailer Adore Me was bought by Victoria’s Secret for $400 million. Launched soon after Hermand Waiche graduated, Adore Me aimed to upend the industry. "My... View Details
Keywords: Clothing and Clothing Accessories Stores; Retail Trade
  • 01 Mar 2024
  • News

Alumni and Faculty Books and Podcasts

Edited by Margie Kelley Alumni Books You Got This! A Straightforward, No-Nonsense Playbook for Crushing 130+ Workplace Challenges By Heidi Abelli (MBA 1993) Palmetto Publishing Stepping into the corporate world can feel like navigating a labyrinth, especially when... View Details
Keywords: Publishing Industries (except Internet); Information
  • January 2022 (Revised August 2022)
  • Case

Jackie Robinson: Changing the World

By: Robert Simons and Max Saffer
This case traces the rise of Jackie Robinson from the poor streets of Pasadena, California to one of the most famous people in America after he overturned the color barrier in baseball. The case describes how as a youth he excelled at basketball, football, baseball,... View Details
Keywords: Diversity; Power And Influence; Personal Characteristics; Values And Beliefs; Mission And Purpose; Sports; Entrepreneurship; Leadership; Leading Change; Personal Development and Career; United States
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  • 31 Jan 2023
  • Op-Ed

Can Insurance Technology Solve the Uninsured Driver Problem?

credit to purchase in bulk, which is the only option provided by traditional insurers. “The pay-as-you-go contract met a real consumer need and accelerated insurance coverage the most for drivers who had no history View Details
Keywords: by Ray Kluender; Insurance
  • April 2021 (Revised January 2022)
  • Supplement

SA Taxi: A Vehicle for Empowerment? (B)

By: Nien-he Hsieh, Dilyana Karadzhova Botha and F. Christopher Eaglin
SA Taxi was a vertically integrated business that operated in South Africa’s distinctive taxi industry. Despite being plagued by violence, informal structures, unsafe road practices and lack of government support, the taxi industry had grown to become South Africa’s... View Details
Keywords: Corporate Accountability; Ownership; Ownership Stake; Business and Stakeholder Relations; Equality and Inequality; Race; Situation or Environment; Transportation Industry; South Africa; Africa
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  • 08 Feb 2023
  • Op-Ed

Building an Inclusive Workplace? Prepare to Shield It from Economic Fears

the first place. Fortunately, retaining the benefits of inclusion—and protecting the collaborative, innovative cultures that many organizations worked so hard to create—requires many of the skills executives... View Details
Keywords: by Hise O. Gibson and Nicole Gilmore
  • Web

Alumnae Circles - Alumni

mindful of this distinction. LEADERSHIP Volunteers are integral to Alumnae Circles operations. While HBS staff support the Circles program, it would not exist without its dedicated volunteer leaders. We are... View Details
  • Web

Faculty and Research - Alumni

your financial or estate planning. The HBS Fund Investors Society recognizes leadership annual donors. Learn More “ HBS has an ambitious intellectual agenda, and I believe the most exciting years of research... View Details
  • January 2009
  • Article

From Regional Star to Global Leader

By: Nitin Nohria
Yang Jianguo was recently promoted from country manager for China to global head of product development at a staid French perfume maker. He was chosen for his technical smarts and his knowledge of emerging markets—a critical avenue for growth, given that sales in the... View Details
Keywords: Communication Strategy; Cross-Cultural and Cross-Border Issues; Globalized Firms and Management; Leadership Development; Management Teams; Emerging Markets; Product Development; Beauty and Cosmetics Industry; China; Paris
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  • Web

Research & Teaching - Creating Emerging Markets

Uses for Research & Teaching Research Guidelines Teaching Guidelines Research Guidelines The Creating Emerging Markets project provides a unique and freely accessible resource for scholars and researchers. In his Oral History in Latin... View Details
  • Web

All Functions - Recruiting

Employment Data All Functions Employment Data All Functions All Functions Select a Function to Access Additional Detail Pages: All Functions All Functions Business Development Consulting Finance General Management Marketing Other Strategic Planning Career Data... View Details
  • 18 Jan 2024
  • News

Match Game

and believe in the power of this team to take Tinder to its next phase of growth,” she added. Shares in Match Group rose on news of Iosotaluno’s appointment, as reported by... View Details
  • 20 Oct 2008
  • Research & Ideas

The Seven Things That Surprise New CEOs

By significantly expanding our understanding of the dynamics of competition, Michael E. Porter's Harvard Business Review article "How Competitive Forces Shape Strategy" launched a business... View Details
Keywords: by Michael E. Porter, Jay W. Lorsch & Nitin Nohria
  • Web

Business in Global Society - Alumni

business as a force for good, please contact Ellen Harkavy, Managing Director of Development, at eharkavy@hbs.edu or 617.495.6883. The HBS Fund Investors Society recognizes leadership annual donors. Learn... View Details
  • October 2016
  • Case

Turkasset: Bringing Customer-Centricity to Debt Collection

By: Dennis Campbell and Gamze Yucaoglu
In December 2014, in preparation for the year-end board presentation, Hilmi Guvenal (PMD 1993), shareholder and CEO of Turkasset, and Ilker Yoney, COO, sat down to discuss Turkasset’s five- and ten-year strategic plans. Since taking leadership of the company in 2009,... View Details
Keywords: Customer Satisfaction; Customer Experience; Customer Service; Customer-centric; Emerging Market; Customer Focus; Employee Empowerment; Employee Engagement; Employee Training; Staffing; Operations Management; Quality Management; Service Management; Service Quality; Continuous Improvement; Turkasset; Collections Agency; NPL; Call Center; Financial Services; Borrowing and Debt; Customer Focus and Relationships; Organizational Culture; Operations; Management; Service Operations; Quality; Competitive Advantage; Cost vs Benefits; Financial Services Industry; Turkey
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