Customization and Personalization - Publications - Faculty & Research

15 Oct 2001
Research & Ideas

What You Don’t Know About Making Decisions

Unfortunately, superior decision making is distressingly difficult to assess in real time. Successful outcomes—decisions of high quality, made in a timely manner and implemented effectively—can be evaluated only after the fact. But by the... View Details

Keywords: by David A. Garvin & Michael A. Roberto

Web

Globalization - Faculty & Research

allowed it to bring more innovative products to market. The company needed to determine how to continue to grow. Should it focus more on developing highly technical AI health care solutions or on developing and managing a platform to... View Details

22 Oct 2021
Research & Ideas

Want Hybrid Work to Succeed? Trust, Don’t Track, Employees

innovation, specific collaboration needs, or team building—meeting in person may be preferable. But rather than dictate a one-size-fits-all approach, Neeley says, business leaders should allow individuals View Details

Keywords: by Michael Blanding

09 Jun 2024
Blog Post

The EC Formula: MBA Class of 2024 Looks Back

go from there. This human-centric approach is something that will help me not just in sales, but also in management and in personal endeavors. This class really helped me develop as a more active listener.... View Details

30 Jun 2022
News

Scaling Hope

Photos by Benjamin Norman In 2014, Stephen D’Antonio (MBA 1986) was living the life he had always envisioned. He’d been a partner at Morgan Stanley for nearly two decades. He sat on the Firm Management Committee and was the COO of the... View Details

Web

My Summer of Joy with the National Parks Service - Recruiting

management intern with the Submerged Resources Center (SRC). The SRC is the NPS national dive program, responsible for documentation, research, and maintenance of shipwrecks, reefs, downed WWII planes, boat docks, View Details

08 Mar 2024
Blog Post

History of the HBS Women's Student Association

groundbreaking platform that empowers aspiring women entrepreneurs to present their business ideas, fostering a spirit of innovation and entrepreneurship. Additionally, the revival of the annual fall retreat in 2024 offers a valuable... View Details

30 Jul 2018
Research & Ideas

Why Ethical People Become Unethical Negotiators

Fortune article. “We knew it was statistically impossible. As a collective, we always kind of wondered: How the hell does he do it? Every person was curious. But that’s where it stopped. You’d stop yourself from wondering. You’d say,... View Details

Keywords: by Dina Gerdeman

28 Mar 2012
What Do You Think?

Are Factory Jobs Important to the Economy?

Summing Up: What Next, If Manufacturing Proves Not To Be A Creator Of Those Good "factory Jobs" Of The Past? Manufacturing is essential to the health of an economy. It both fuels and results from innovation. It is natural in the course of... View Details

Keywords: by James Heskett; Manufacturing

27 Nov 2006
What Do You Think?

What’s to Be Done About Performance Reviews?

the other side of personal development." Abbey Mutumba said, "It is better to refer to performance appraisal/reviews as 'personal development reviews' to make the process (fit) more strategically with overall organizational... View Details

Keywords: by Jim Heskett

May 2010 (Revised May 2011)
Case

Kent Thiry: "Mayor" of DaVita

By: William W. George and Natalie Kindred

Kent Thiry, CEO of dialysis provider DaVita, is considering how to integrate employees from recently acquired Gambro Healthcare without damaging DaVita's robust, unconventional internal culture. When Thiry joined DaVita in 1999, breaking an important promise to his... View Details

Keywords: Mergers and Acquisitions; Experience and Expertise; Employee Relationship Management; Leadership Style; Organizational Change and Adaptation; Organizational Culture; Personal Development and Career; Integration; Health Industry

Citation

Educators

Purchase

27 Mar 2017
Blog Post

Should Entrepreneurs Get an MBA?

Classmates: The idea for my startup Getaway formed just before arriving on HBS’ campus. The ninety people in my section and the nine hundred in my class have left their own lasting mark on the company. Section-mates generously paid to be... View Details

20 Mar 2000
Research & Ideas

Incubators: The New Venture Capitalists?

Move over, venture cap. There's a new kid on the block. It's the business incubator, and it has the potential to remake the way businesses are launched in the Internet economy. Incubators are not really new, of course. "They've been... View Details

Keywords: by Kenneth Liss

18 Apr 2016
Blog Post

Meet the HBS Family Business Club

experiences for current students. We believe that our most powerful personal and professional resources are each other. Our programs emphasize intimate discussions, lasting relationships, View Details

03 Jan 2011
Research & Ideas

Most Popular Articles of 2010

customers on social networks such as Facebook. Professor Mikolaj Jan Piskorski provides a fresh look into the interpersonal dynamics of these sites and offers guidance for approaching these tantalizing... View Details

Keywords: by Staff

06 Feb 2023
Blog Post

African American Student Union Spotlight on HBCUs

the catalyst for me to rethink if that's where I wanted to be long-term. I considered moving away and taking a job in another city but after talking to colleagues who went to business school, I began to understand the value of an MBA... View Details

Web

Your Alumni Community - Alumni

Circles HBS Alumnae Circles are small groups of HBS alumnae who get together monthly to discuss a myriad of issues. Circles are designed to foster genuine relationships between alumnae, and give women the opportunity to learn from,... View Details

February 1994
Case

Kathryn McNeil (A)

By: Joseph L. Badaracco Jr.

Charles Foley, vice president of the computer retailing firm Sayer MicroWorld, must decide whether or not to fire his employee, Kathryn McNeil, a 37-year-old product manager who has been unable to work as many hours as her colleagues due to her status as a single... View Details

Keywords: Ethics; Values and Beliefs; Employees; Work-Life Balance; Resignation and Termination; Mergers and Acquisitions; Retail Industry