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  • All HBS Web  (9,483)
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  • All HBS Web  (9,483)
    • People  (27)
    • News  (1,703)
    • Research  (6,557)
    • Events  (16)
    • Multimedia  (23)
  • Faculty Publications  (4,941)
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  • 01 Apr 2002
  • News

HBS Press Books in Brief

the Harvard Business Review Paperback Series: Harvard Business Review on Customer Relationship Management. This collection of cutting-edge articles will help organizations understand how to build customer loyalty through relationship-building View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • November 2009
  • Case

Dawn Stokes: The View from the Driver's Seat

By: Boris Groysberg and Lindsay Tanne
Dawn Stokes founded and was successful as CEO of Texas Driving Experience, a company that provided driving lessons, both safety-based for teens, and high-performance racecar driving for individual thrill seekers and corporate events. Although the company had done well,... View Details
Keywords: Economic Slowdown and Stagnation; Training; Entrepreneurship; Growth and Development Strategy; Expansion; Auto Industry; Service Industry; Texas
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Groysberg, Boris, and Lindsay Tanne. "Dawn Stokes: The View from the Driver's Seat." Harvard Business School Case 410-064, November 2009.
  • 15 Feb 2016
  • Research & Ideas

Want Your Employees to Plan Better for Retirement? Don't Do This

message I take away from this is that it’s natural to suggest this type of social norms intervention,” Beshears said. “It’s relatively soft touch; it’s suggestive but not coercive. And in a lot of situations, it works in the intended way. But according to the evidence... View Details
Keywords: Re: John Beshears; Financial Services
  • 02 Sep 2014
  • First Look

First Look: September 2

faced and an inability to respond effectively once they did. We focus particularly on the problems GM encountered in developing the relational contracts essential to modern design and manufacturing. We discuss a number of possible causes... View Details
Keywords: Sean Silverthorne
  • Profile

Mallika Ahluwalia

school system, Mallika accepted her first international development challenge. Working in a small team, Mallika helped run a United Nations World Food Program project in Namibia that fed 90,000 AIDS-affected orphans. "I got closely... View Details
  • 29 Jun 2009
  • Sharpening Your Skills

Sharpening Your Skills: Leading Change

there is a danger that commitment to an organization can undermine work-life balance. Successful CEOs are good role models. In addition to open and honest communication and continued investment in HCHP management practices, corporations need to View Details
Keywords: by Staff
  • 01 Dec 2002
  • News

HBS Alumni Association Board of Directors: President's Report

whose lives have been affected by HBS and its alumni. This moving production was developed for the capital campaign, which will be rolled out across the country and abroad over the coming months. I hope you... View Details
  • 14 Jan 2022
  • Blog Post

Embracing Activism for Social Change

first post-HBS year managing the pilot. Resolving Crisis Situations Mendu and other members of the partnership developed a three-part initiative informed by the best practices they gathered from local stakeholders and officials across the... View Details
  • 15 Sep 2015
  • First Look

September 15, 2015

Territorial Competitiveness What Is Regional Strategy? Lessons from Business Strategy By: Ketels, Christian H.M. Abstract—Regional policy, especially in Europe, makes increasing reference to the notion of strategy, a conceptual tool View Details
Keywords: Sean Silverthorne
  • August 2023 (Revised April 2024)
  • Case

eBee: Affordable Mobility for Africa

By: Ramon Casadesus-Masanell and Gamze Yucaoglu
The case opens in March 2023, as Sten van der Ham and Jaap Maljers, CEO and co-founder of eBee, an electric bike (e-bike) company in Africa, are contemplating the different avenues for growth and path to profitability for the young and ambitious company. In 2023, the... View Details
Keywords: Business Model; Business Startups; Growth and Development Strategy; Business Strategy; Bicycle Industry; Africa; Kenya
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Casadesus-Masanell, Ramon, and Gamze Yucaoglu. "eBee: Affordable Mobility for Africa." Harvard Business School Case 724-360, August 2023. (Revised April 2024.)
  • Fast Answer

Africa: research, news, analysis

lifestyles and the name of country (or Mobile and the name of the country) to locate. EMIS Useful for: emerging market... View Details
  • 10 Oct 2005
  • Research & Ideas

Corporate Responsibility and the Environment: What is the Right Thing To Do?

compete. It takes the perspective that I've taught in the Advanced Management Program for the past ten years to examine how governments use development strategies to grow and be competitive. These... View Details
Keywords: by Manda Salls
  • 01 Dec 2015
  • News

Giving Advice

allowed to make program-related investments (PRIs), which “count” against your 5 percent annual payout requirement. I am developing an educational project that will require an investment in several Eastern View Details
  • September 24, 2024
  • Article

4 Steps That Can Optimize Your Sales Process

By: Frank V. Cespedes, Scott Peterson and Daniel Weinfurter
Sales is a performance art where outcomes matter, so most advice here focuses on closing the sale. But a close is the result of actions and choices that occur earlier in the process: how much time and effort to spend on customer discovery (understanding what and to... View Details
Keywords: Sales; Customer Satisfaction; Growth and Development Strategy; Competitive Advantage
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Cespedes, Frank V., Scott Peterson, and Daniel Weinfurter. "4 Steps That Can Optimize Your Sales Process." Harvard Business Review (website) (September 24, 2024).
  • August 2008 (Revised August 2009)
  • Case

Lan Airlines in 2008: Connecting the World to Latin America

By: Ramon Casadesus-Masanell, Jorge Tarzijan and Mitchel Jordan
Lan Airlines operates three distinct models: low-cost for domestic short-haul flights, full-service for international routes; and an international cargo business, the latter of which makes up 33% of Lan's overall revenues (markedly different from many U.S. legacy... View Details
Keywords: Business Model; Growth and Development Strategy; Competitive Advantage; Air Transportation Industry; Latin America
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Casadesus-Masanell, Ramon, Jorge Tarzijan, and Mitchel Jordan. "Lan Airlines in 2008: Connecting the World to Latin America." Harvard Business School Case 709-410, August 2008. (Revised August 2009.)
  • September 1998
  • Case

Anheuser-Busch and the U.S. Brewing Industry

Presents an analytical report on the company's competitive position and on the industry structure in 1991. Used to show how a company can generate value through steady, incremental investment over a long period in a business model tailored to the industry context. Also... View Details
Keywords: Competition; Industry Structures; Growth and Development Strategy; Food and Beverage Industry; United States
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McGahan, Anita M. "Anheuser-Busch and the U.S. Brewing Industry." Harvard Business School Case 799-026, September 1998.
  • 26 Jul 2023
  • News

Is Your Start-Up’s Growth Sustainable?

  • 17 Sep 2014
  • Sharpening Your Skills

Sharpen Your Negotiation Skills

business talks, our other career skills won't do us much good. Many of us, however, approach these critical conversations woefully unprepared. Fortunately, a large number of Harvard Business School faculty research this area constantly, and their tips and View Details
Keywords: by Sean Silverthorne
  • 03 Apr 2006
  • Research & Ideas

The Competitive Advantage of Global Finance

common mistakes made by international managers, and the development of his book for readers interested in "the opportunities of managing in a global setting." Sean Silverthorne: International Finance and its case studies explore... View Details
Keywords: by Sean Silverthorne; Financial Services
  • 16 Oct 2013
  • News

Progress Through Preservation

hope is to curb the all-too-frequent diagnosis throughout this country of "nature deficit disorder." While most land conservation groups these days are focused on specific areas—the rainforests, the grasslands, etc.—the Trust does it all,... View Details
Keywords: Maureen Harmon; Real Estate
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