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Show Results For
- All HBS Web
(31,748)
- People (86)
- News (11,043)
- Research (13,559)
- Events (149)
- Multimedia (1,376)
- Faculty Publications (10,746)
- 21 May 2018
- News
Students Win Dean’s Award for Service to the School and Society
- 11 Apr 2012
- News
Why Managers Fail Their Teams - And What To Do About It
- 26 May 2009
- News
Graduating Students Honored for Service to the School and Society
- January–February 2020
- Article
Are You Undervaluing Your Customers?: It’s Time to Start Measuring and Managing Their Worth
By: Rob Markey
Leaders recognize that they should manage their businesses to maximize the value of the customer base. But too often, earnings pressures result in cost-cutting measures that hurt customers.
Loyalty-leading companies operate differently. They create systems for... View Details
Keywords: Customer Experience; Customer Value; Customer Centric Initiative; Customer Focused Organization; Customer Lifetime Value; Customer Focus and Relationships; Customer Value and Value Chain; Operations; Business Strategy
Markey, Rob. "Are You Undervaluing Your Customers? It’s Time to Start Measuring and Managing Their Worth." Harvard Business Review 98, no. 1 (January–February 2020): 42–50.
- 2016
- Working Paper
Who Pays for White-Collar Crime?
By: Paul Healy and George Serafeim
Using a proprietary dataset of 667 companies around the world that experienced white-collar crime, we investigate what drives punishment of perpetrators of crime. We find a significantly lower propensity to punish crime in our sample, where most crimes are not reported... View Details
Keywords: Crime; Gender Bias; Women; Women Executives; Corruption; Legal Aspects Of Business; Firing; Human Capital; Human Resource Management; Prejudice and Bias; Crime and Corruption; Judgments; Law Enforcement; Human Resources; Corporate Governance; Gender
Healy, Paul, and George Serafeim. "Who Pays for White-Collar Crime?" Harvard Business School Working Paper, No. 16-148, June 2016.
- 24 Sep 2001
- Research & Ideas
How To Be an Angel Investor
the potential existed to sell the company soon for a substantial return to one of its competitors. However, if the market turned in a big way, the potential valuation could... View Details
Keywords: by David Amis & Howard Stevenson
- 04 May 2013
- News
After tragedy, L.L. Bean to take closer look at overseas factories
- 29 Oct 2019
- News
Why Open Offices Aren’t Working — and How to Fix Them
- 29 Mar 2018
- News
Why it pays to be a rebel talent at the office
- 18 Mar 2021
- News
How to End a Conversation Without Making Up an Excuse
- 27 May 2015
- Research & Ideas
Build 'Scaffolds' to Improve Performance of Temporary Teams
"Four minutes," a triumphant Amy C. Edmondson exclaims as she arrives at her Harvard Business School office, clutching a bike helmet and explaining that her commute is 10 minutes faster by bicycle than by car. Edmondson, the... View Details
- Web
How to Create a Psychologically Safe Workplace - Recruiting
Insights & Advice 07 Jul 2023 How to Create a Psychologically Safe Workplace Becca Carnahan Author HBS Team tag All Industries All Locations Diversity, Inclusion, & Belonging Recruiting Advice Recruiting Strategies Candidates consider... View Details
- 08 Feb 2021
- News
How to Make the World Better, Not Perfect
- 08 Dec 2012
- News
Apple CEO's Pledge to Make Macs in the U.S. Seen Adding 200 Jobs
- 01 Sep 2020
- Blog Post
6 Ways to Support COVID-Weary Employees
The COVID-19 pandemic continues to rock the workplace with no end in sight, leaving business leaders to struggle with a wide variety of challenges, including keeping staff... View Details
Keywords: All Industries