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  • 15 Dec 2009
  • First Look

First Look: Dec. 15, 2009

Massachusetts General Hospital's efforts to restructure quality and safety to illustrate the value of beginning with a focus on organizational culture, using a systematic process of engaging clinical leadership, developing an... View Details
Keywords: Martha Lagace
  • August 2002 (Revised June 2006)
  • Case

Great Dakota Bank: Online Banking

By: Frances X. Frei, Youngme E. Moon and Hanna Rodriguez-Farrar
In 2002, Great Dakota Bank's retail division is considering how heavily it should be promoting the company's online banking service. A recent promotional campaign appears to have significantly increased enrollments in online banking, but it is unclear whether the bank... View Details
Keywords: Banks and Banking; Internet and the Web; Customer Relationship Management; Consumer Behavior; Demand and Consumers; Technological Innovation; Customer Value and Value Chain; Customer Satisfaction; Management; Service Operations; Banking Industry
Related
  • 04 Feb 2025
  • Blog Post

Leadership with Purpose: Redefining Success and Impact with Satpal Singh (SELP—India 4, 2019)

processes and frameworks, focusing instead on authenticity and the values that define impactful leadership. My career before HBS had been driven by extensive execution and deep functional expertise. I had been fortunate to work in various... View Details
  • 14 Aug 2019
  • Sharpening Your Skills

The Manager's Guide to Leveraging Disruption

consistently factored into service design. Going Digital: Implications for Firm Value and PerformanceThis study of the economic performance of nontech firms adopting new digital technologies finds a persistent future increase in... View Details
Keywords: by Sean Silverthorne
  • 01 Sep 2013
  • News

The New Rules of E-Commerce

thing. Shoppers want value but also a stimulating experience, or "discovery shopping." Rakuten helps its vendors, many of them small-shop owners, use social media to offer unique content, such as the fashion shop that chronicles its... View Details
Keywords: Sean Silverthorne; e-commerce; News, Library, Internet, and Other Services; Information; Miscellaneous Store Retailers; Retail Trade
  • 01 Sep 2004
  • News

Survey Spotlights HBS Experience

percent credited the School for preparing them to make decisions with incomplete information, and an equal percentage also reported that HBS prepared them to address complex problems. Other valued skills included developing... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 15 Dec 2015
  • First Look

December 15, 2015

information to enhance care delivery and realize cost efficiencies. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50183 October 26, 2015 Harvard Business Review Measuring and Communicating Health Care Value with Charts... View Details
Keywords: Carmen Nobel
  • 22 Sep 2016
  • Cold Call Podcast

Innovation Under Constraint: Constructing a Turnaround at Lego

Keywords: Re: Jan W. Rivkin & Stefan H. Thomke; Entertainment & Recreation
  • January 2008
  • Teaching Note

Gobi Partners: Raising Fund II (TN)

By: Josh Lerner, Felda Hardymon and Ann Leamon
Teaching Note for [808052]. View Details
Keywords: Valuation; Venture Capital; Financing and Loans; Partners and Partnerships; Financial Services Industry; China
Related
  • Web

About Us | Information Technology

with our community to craft, deliver, and support pioneering technology solutions that help educate leaders who make a difference in the world. Our Vision IT is a nimble, innovative, and strategic partner, helping to distinguish HBS as the world‘s leader in business... View Details
  • Portrait Project

Irem Metin

brace off was the happiest day of my life. My most valued keepsake today, my brace sits on my shelf at home, next to my books. It reminds me to accept my imperfections and share my story to build trusting relationships. View Details
  • Web

MOC Network - Institute For Strategy And Competitiveness

Delivery Project The Institute for Cancer Care Innovation MOC Network ICIC U.S. Cluster Mapping Project U.S. Competitiveness Project FSG Shared Value Initiative Social Progress Imperative AllWorld Network MOC Network The MOC Affiliate... View Details
  • 12 Feb 2020
  • News

Culture Shift at Big Blue

it. Red Hat’s success boils down the power of collaborative culture, Bacon writes. Which is just what IBM needs now, as it aims to become more competitive in the cloud wars. “His clear understanding of the technology and enterprise market and product View Details
Keywords: Computer and Electronic Product Manufacturing; Manufacturing

    William B. Graham

    Under Graham’s guidance, Baxter produced the first commercially built artificial kidney and the first commercially viable plastic intravenous-solution containers. While building Baxter’s research and development capabilities, Graham generated top financial results –... View Details
    Keywords: Healthcare
    • 2010
    • Working Paper

    CREATING LEADERS WORKSHOP: Mastering the Principles and Effective Delivery of 'The Ontological Leadership Course' (PDF File of PowerPoint Slides)

    By: Werner Erhard, Michael C. Jensen, Kari L. Granger and Joseph J. DiMaggio M.D.
    This workshop is designed to support participants in gaining mastery in the delivery of our new course: "Being A Leader and the Effective Exercise of Leadership: An Ontological Model." The Workshop was delivered at the United States Air Force Academy (July 13 - 16,... View Details
    Keywords: Curriculum and Courses; Values and Beliefs; Globalization; Policy; Leadership Development; Goals and Objectives; Performance Capacity; Social and Collaborative Networks
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    • October 2008 (Revised March 2010)
    • Case

    PlanetTran

    By: Lauren H. Cohen and Christopher J. Malloy
    PlanetTran is an environmentally-friendly car service that utilizes a fleet of hybrid cars in providing livery service to corporations and individuals. The founder, Seth Riney, is evaluating outside funding options in order to expand the company, and has met several... View Details
    Keywords: Business Growth and Maturation; Venture Capital; Investment; Management Analysis, Tools, and Techniques; Expansion; Value
    Related
    • 06 Aug 2013
    • First Look

    First Look: August 6

    document sources of value creation in mergers by analyzing novel data on the quality and price of goods sold by merging firms. When two competitors in a product market merge, their products converge in quality, and prices fall relative to... View Details
    Keywords: Anna Secino
    • 12 Oct 1999
    • Research & Ideas

    Building Bridges: New Dimensions in Negotiation

    Examples," Sebenius details how "3-D negotiation" provides practitioners with skills for effective dealmaking that create value on a sustainable basis. According to Sebenius, the first dimension of negotiation is by far the... View Details
    Keywords: by Anita M. Harris
    • 01 Oct 2002
    • News

    Books

    The Attention Economy: Understanding the New Currency of Business by Thomas H. Davenport and John C. Beck Geeks & Geezers: How Era, Values, and Defining Moments Shape Leaders by Warren G. Bennis and Robert J. Thomas Value Sweep: Mapping... View Details
    • 21 Feb 2017
    • First Look

    First Look at New Research: February 21

    “linguistic expats” who live in their home country yet have to give up their native language in the workplace; “cultural expats” or native speakers of the lingua franca who struggle with organizational values that are more easily... View Details
    Keywords: Carmen Nobel