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  • June 2010 (Revised September 2010)
  • Case

Atlantis Paradise Island Resort & Casino: Improving Performance with a New Vision and Mission

By: Lynda M. Applegate and Gabriele Piccoli
Atlantis Paradise Island adopted a new vision and mission to provide its guests and employees an enhanced brand experience. The dilemma Atlantis faced was how to integrate the new vision and mission into all the brand touch points in order to improve customer... View Details
Keywords: Change Management; Customer Satisfaction; Corporate Entrepreneurship; Employee Relationship Management; Brands and Branding; Service Delivery; Mission and Purpose; Performance Improvement; Accommodations Industry
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  • 01 Dec 2012
  • News

HAA Honors HBS Alumni

Three HBS alumni were among six individuals recognized in September by the Harvard Alumni Association (HAA) for outstanding service to the University. Topping the 2012 HAA Awards list was F. Gorham Brigham (MBA 1939), who has served as... View Details
  • 31 May 2011
  • First Look

First Look: May 31

analyze all questions and answers from the inception of the Google Answers service through November 2003, and I find notable trends in answerer behavior: more experienced answerers provide answers with the characteristics askers most... View Details
Keywords: Sean Silverthorne
  • 02 Aug 2004
  • Research & Ideas

Health Care Research and Prospects

As is clear to anyone who pays medical insurance premiums or has undergone any kind of medical procedure, the business of health care is an expensive one. The technology is expensive. The research is expensive. The services are expensive.... View Details
Keywords: by Wendy Guild Swearingen; Health
  • 03 May 2004
  • Research & Ideas

Business History around the World

although research on this topic has often focused on high technology manufacturing companies, I have written extensively on the service sector, on business groups and alliances rather than hierarchical corporations, and on the different... View Details
Keywords: by Cynthia Churchwell
  • 29 May 2020
  • Op-Ed

How Leaders Are Fighting Food Insecurity on Three Continents

fundamentally changed SecondBite’s operating model. Declared an essential service in early March, it immediately appointed a pandemic coordinator and developed a four-phase pandemic response plan that included health screening and... View Details
Keywords: by Howard Stevenson and Shirley Spence; Agriculture & Agribusiness
  • 17 Apr 2023
  • Blog Post

Climate Stories Episode #14: Bonita Stewart (MBA 1983) – A Career Devoted to Creating the Future

startups.” And yet, sustainability has been a consistent theme in Bonita’s choices of corporate boards and investments. She explained, “For my board selections and my investments, I seek innovative products and services combined with a... View Details
  • 01 Jun 1999
  • News

Conference Brings Global Perspective to Cape Town

look at the Career Services and Alumni Web sites. Panel Discussions The two-day conference also consisted of twelve panel discussions, each moderated by an HBS faculty member. Panelists included three South African Cabinet ministers,... View Details
Keywords: Susan Young
  • 01 Jun 2009
  • News

Dispatches from the Global Classroom

“we-dentity” and the power of community in the face of an inefficient, sometimes corrupt, local government. Santa Ana del Valle, for example, provides many of its services (such as policing or maintenance of the church and museum) through... View Details
Keywords: Julia Hanna; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services
  • Fast Answer

FIELD Global Immersion Resources: Ghana

Country Report Oxford Business Group Country Reports Useful for: in-depth analysis of broad industry categories within each country (ICT, Retail, Transportation, etc).   Ghana Statistical Service  News Factiva Useful... View Details
  • Web

Site Credits - Bubbles, Panics & Crashes – Historical Collections – Harvard Business School

Harvard Law School Library Union Pacific Museum The Washington Post Mary Lee Kennedy, Executive Director, Knowledge and Library Services Laura Linard, Director, Baker Library Collections, Knowledge and Library View Details
  • Web

Statement of Activity & Cash Flows | Annual Report 2024

Supplies & Equipment 16 14 10 Professional Services 76 77 53 Fellowships 69 66 57 University Assessments 32 28 27 Debt Service 4 4 2 Depreciation 45 43 45 Other Expenses 146 136 124 Total Expenses $ 1,062 $... View Details
  • Fast Answer

Qualitative statistical software for MBA students

How can MBA students use software such as SAS, Stata, NVivo, or Atlas TI? Institute for Quantitative Social Science (IQSS) Computer Labs Sign up for lab access ahead of time. IQSS provides Training & Workshops. Doctoral students should... View Details
  • 07 Jan 2009
  • What Do You Think?

Is the World Really Flat?

three-by-three matrix composed of high/mid/ground-level products and services and high/mid/ground-level know-how—for example, developers of high-level (think microprocessors), mid-level (motherboards), and ground-level (laptop computers)... View Details
Keywords: by Jim Heskett
  • 03 Mar 2009
  • First Look

First Look: March 3, 2009

Lehman Brothers Harvard Business School Case 409-042 Explores how two senior Wall St. executives created a successful commercial opportunity for Lehman Brothers that focused on building relationships with minority- and women-owned financial View Details
Keywords: Martha Lagace
  • 26 Feb 2008
  • First Look

First Look: February 26, 2008

Evidence from Indian Software Services Authors:Robert S. Huckman, Bradley R. Staats, and David M. Upton Abstract Much of the literature on team learning views experience as a unidimensional concept captured by the cumulative production... View Details
Keywords: Martha Lagace
  • 08 Mar 2016
  • First Look

March 8, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=50668 forthcoming Journal of Marketing Research Design of Search Engine Services: Channel Interdependence in Search Engine Results By: Edelman, Benjamin, and Zhenyu Lai Abstract—The authors examine prominent placement of... View Details
Keywords: Sean Silverthorne
  • Web

Community | MBA

Community At Harvard Business School (HBS), breakthrough moments can happen any time: in a late-night discussion among peers, during a journey along India's east coast, in service to a neighborhood nonprofit, or simply while relaxing in a... View Details
  • Web

Apostille & Certification Support | MBA

Apostille & Certification Support The Secretary of the Commonwealth of Massachusetts is the only authorized body that can issue an Apostille/Certification . In support of this process, diplomas, transcripts, and certificates of attendance can be notarized by MBA... View Details
  • Web

Negotiation and Diplomacy - Course Catalog

their objectives? How do global and business leaders most effectively overcome daunting barriers to a desired agreements? In service of these objectives, the course will draw on case studies of some of recent history’s greatest... View Details