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  • 01 Feb 2016
  • Research & Ideas

CEOs and Coaches: How Important is Organizational 'Fit?'

laboratory to study coach-team matching effects. Clear-cut measures of team performance and precise employment records are publicly available, and the set of teams vying for coaches’ services is comparatively small. Controlling for coach... View Details
Keywords: by Boris Groysberg & Abhijit Naik; Sports
  • 12 Jan 2015
  • Research & Ideas

Regulators Ease Up on Companies Generating Political Benefits

offset the cost for treating the uninsured and providing medical education, and federal health-care regulators such as the Centers for Medicare and Medicaid Services are looking the other way as a way of acknowledging that. "It would... View Details
Keywords: by Michael Blanding
  • 09 Sep 2009
  • First Look

First Look: September 9

geographic markets while simultaneously growing its corporate account business. Roberts and his task force have narrowed their options to two proposals. The first is an enhancement of the account management model put in place in 2001 where independent View Details
Keywords: Martha Lagace
  • 23 Jun 2003
  • Research & Ideas

Psychology, Pathology, and the CEO

development, service delivery, and project management. They had only small teams and no P&L responsibility. Their charter was to set standards within their areas and to work with others to bring about necessary improvements. . . . The... View Details
Keywords: by Rosabeth Moss Kanter
  • 11 Mar 2001
  • Research & Ideas

Evolving for Success [Part Two]

age: dot-coms, dot-com enablers, and wanna-dots. That's kind of a joke, because many of the pure dot-coms are dead. The dot-com enablers, which are the technology and service firms themselves, are the biggest e-commerce companies in the... View Details
Keywords: by Staff
  • 05 Feb 2019
  • First Look

New Research and Ideas, February 5, 2019

encountered a winner-takes-all competition, disintermediation (when service providers and clients took transactions off the platform to avoid the platform’s 20% commission fees), the rise of fake transactions, member management issues,... View Details
Keywords: Dina Gerdeman
  • 05 Dec 2017
  • First Look

First Look at New Research and Ideas, December 5, 2017

S. Fader, Sunil Gupta, Bruce Hardie, Aurelie Lemmens, Barak Libai, David T. Neal, Foster Provost, and Rom Schrift Abstract—In today’s turbulent business environment, customer retention presents a significant challenge for many service... View Details
Keywords: Sean Silverthorne
  • 18 Feb 2014
  • First Look

First Look: February 18

participating firms' goods and services. Within a model of repeat experience good purchase, we examine two mechanisms by which a discount voucher service can benefit affiliated firms: price discrimination and advertising. For vouchers to... View Details
Keywords: Sean Silverthorne
  • 12 Oct 2011
  • First Look

First Look: October 12

influence a team's knowledge-integration capability. We test our theoretical framework using data on knowledge workers in professional services and discuss implications for research and practice. Manage the Culture Cycle Author:James L.... View Details
Keywords: Sean Silverthorne
  • 11 Jan 2011
  • First Look

First Look: Jan. 11

permission to lead. Troy, a customer service manager, endangered his job and his company's reputation by focusing on protecting his position, not helping his team; when a trusted friend advised him to change his behavior, the results were... View Details
Keywords: Sean Silverthorne
  • June 2025
  • Case

Larry Culp at General Electric: Rebuilding an American Icon

By: Nitin Nohria, Kayti Stanley, Ashka Stephen and Drew Goydan
As he takes over as CEO of the iconic industrial giant General Electric, Larry Culp faces a range of urgent issues as the company is delisted from the DJIA and is seen by many as heading towards bankruptcy. Culp steers GE through a series of carefully thought-out moves... View Details
Keywords: Leadership; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; North America; Europe
Related
  • August 2024
  • Case

Lucky Ones Coffee: Employing People with Disabilities

By: Richard S. Ruback, Robin Greenwood, Joe Higgins, Matthew Preble and Dave Habeeb
Katie Holyfield and Taylor Matkins founded The Lucky Ones Coffee in 2017 with a mission to create jobs in Park City, Utah for people with intellectual and developmental disabilities. The company quickly earned strong support from the local community, and by early 2023... View Details
Keywords: Entrepreneurship; Selection and Staffing; Growth and Development Strategy; Mission and Purpose; Service Industry; Service Industry; Service Industry; Service Industry; Utah; United States
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  • April 2009 (Revised November 2018)
  • Case

Sanctuary Soft: International Expansion Strategies

By: Boris Groysberg, Geoff Marietta, Tim Marshall and Adam Hartley
Sanctuary Soft CEO Elizabeth Smalley faced increasing pressure from her primary investor to expand operations internationally. If successful, the expansion could enlarge Sanctuary’s customer base and enable the firm to better serve existing clients’ overseas offices.... View Details
Keywords: Global Strategy; Governing Rules, Regulations, and Reforms; Labor; Laws and Statutes; Market Entry and Exit; Web Services Industry; Web Services Industry; Web Services Industry; Web Services Industry; China; India; Germany; United Kingdom; United States
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  • 21 Nov 2016
  • Research & Ideas

It Matters That Your CEO Doesn't Know Much About Sales

and gotten more efficient in manufacturing, operations, supply chains, and shared service initiatives. But the focus of productivity improvements is shifting, because the biggest opportunity for improvements at more firms is now on the... View Details
Keywords: by Michael Blanding
  • 20 Mar 2017
  • Book

Why Companies Are Placing Users at the Core of Their Innovation Strategies

software. It becomes, thirdly, a marketing mechanism, as well. You have 100, 1,000, or 10,000 people who are ready to take your product to market and evangelize for it. It’s helpful for companies and entrepreneurs to use as a mechanism to get their products and View Details
Keywords: by Dina Gerdeman
  • 19 Feb 2013
  • First Look

First Look: Feb. 19

the last decade, a variety of novel patent intermediaries have emerged. We discuss how several online platforms have started services for buying and selling patents but have failed to gain meaningful traction. And new intermediaries that... View Details
Keywords: Sean Silverthorne
  • 10 Nov 2011
  • HBS Case

HBS Cases: Making Lincoln Center Cool Again

unrestricted funds. Improved visitor services. Renovation of the David Rubenstein Atrium/Visitor Services became the central launch point for all information about the center and its 10 organizations. It now houses a 42-foot-wide media... View Details
Keywords: by Kim Girard; Entertainment & Recreation
  • 28 Jun 2011
  • First Look

First Look: June 28

Thomas R. Eisenmann and Michael PaoHarvard Business School Case 811-065 Dropbox is a venture-backed Silicon valley startup, founded in 2006, that provides online storage and backup services to millions of customers using a... View Details
Keywords: Sean Silverthorne
  • 05 Jul 2006
  • First Look

First Look: July 5, 2006

case:http://harvardbusinessonline.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=206078 Southern States Communications 806-170 Managers receiving letters claiming that their products or services violate the intellectual property... View Details
Keywords: Sean Silverthorne
  • 06 Oct 2003
  • Research & Ideas

The Growth of the Social Enterprise

with very specific practices and identifiable cultures. For example, City Year, the national youth service organization, has programs in fourteen cities across the country. Its founders made a strategic decision from the start to spread a... View Details
Keywords: by Carla Tishler

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