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Show Results For
- All HBS Web
(12,026)
- People (51)
- News (3,430)
- Research (6,498)
- Events (24)
- Multimedia (86)
- Faculty Publications (5,047)
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- 30 Aug 2011
- First Look
First Look: August 30
North America in 2001 after a class-action lawsuit was filed and certified in Washington, D.C. against Sodexo Marriot Services, Inc., the food services division that Sodexo had merged with in 1998. In 2002, Dr. Rohini Anand was hired by... View Details
Keywords: Sean Silverthorne
- 19 Jul 2011
- Research & Ideas
Rupert Murdoch and the Seeds of Moral Hazard
actually built by these firms? Many would argue that answers to these questions are irrelevant. As long as services are performed and products manufactured, they say, such organizational configurations are beneficial. They allow companies... View Details
- 03 Mar 2011
- Research & Ideas
HBS Faculty on Revolution in the Middle East and North Africa
declining. Banking and other financial services are now more important to the national economy. Security forces initially fired upon demonstrators, but withdrew after President Obama intervened with a phone call to the king. Some... View Details
- 25 Apr 2005
- Research & Ideas
New Learning at American Home Products
supplies, and services required to commercialize these products. This was not the case, however, with the coming of biotechnology. Although the fundamental new learning came in the 1960s, the basic nexus only began to appear in the 1970s... View Details
- 26 Jan 2004
- Research & Ideas
What Developing-World Companies Teach Us About Innovation
developing countries. As a result, they must rely on the customer-pull approach: finding ways to solve customers' dilemmas without relying on novel science. Many multinationals entering developing countries pay lip service to serving... View Details
- 10 Jul 2000
- Research & Ideas
Cable TV: From Community Antennas to Wired Cities
marketing and field service expenses. With low penetration and high capital and operating expenses, cable operators experienced significant losses in most urban systems. Hence, in 1975, the industry was not very profitable. Based on... View Details
- Teaching Interest
General Management: Processes and Action
General Management: Processes and Action (GMPA) focuses on implementation and the way that general managers get things done. Typically, they work through processes—sequences of tasks and activities that unfold over time, like strategic planning,... View Details
Keywords: Change Management; Communication Strategy; Decision Making; Corporate Entrepreneurship; Technological Innovation; Knowledge Management; Leadership Development; Leadership Style; Leading Change; Growth and Development Strategy; Management Practices and Processes; Management Skills; Management Style; Management Teams; Managerial Roles; Resource Allocation; Business Processes; Mission and Purpose; Organizational Culture; Organizational Design; Organizational Structure; Strategic Planning; Conflict and Resolution; Power and Influence; Business Strategy; Competitive Strategy; Competitive Advantage; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; China; India; United States
- 20 Apr 2016
- Research & Ideas
When CEOs Become Activists
passed the Religious Freedom Restoration Act (RFRA), allowing businesses to cite religious freedom as a defensible reason to deny service to a customer. Critics, who included a number of high-profile CEOs, argued that the law granted... View Details
- 08 Jan 2008
- First Look
First Look: January 8, 2008
PublicationsEstimating Demand Uncertainty Using Judgmental Forecasts Authors:Vishal Gaur, Saravanan Kesavan, Ananth Raman, and Marshall L. Fisher Periodical:Manufacturing and Service Operations Management 9, no. 4 (fall 2007) Abstract... View Details
Keywords: Martha Lagace
- 04 Sep 2007
- Research & Ideas
Jumpstarting Innovation: Using Disruption to Your Advantage
able—and willing—to pay. The following guidelines can help you leverage disruption to turn ideas into opportunities to create sustainable business advantage. Listen to—and learn from—the market: Identify sources of significant problems that cannot be solved using... View Details
Keywords: by Lynda M. Applegate
- 22 Dec 2003
- Research & Ideas
Why Negotiation is Like Jazz
negotiation requires adapting your communication acts to the most advantageous pattern. Learning The Notes Imagine you're a sales rep negotiating with the procurement manager of a professional services firm. Your company is the only... View Details
Keywords: by Kathleen L. McGinn
- 15 Aug 2017
- First Look
First Look at New Research and Ideas, August 15, 2017
care at religious mass gatherings. However, in 2015, at the Kumbh Mela in Nashik and Trimbakeshwar, the state government extended its services to include a hypertension-screening program. We examine here the value and implications of such... View Details
Keywords: Sean Silverthorne
- 26 Jun 2007
- First Look
First Look: June 26, 2007
Vineet Nayar became president of HCL Technologies, a global IT services business, in April 2005, he knew the company needed drastic change. Since its founding as a hardware company in the 1970s, HCL had grown into an enterprise with $3.7... View Details
Keywords: Martha Lagace
- 12 Apr 2004
- Research & Ideas
Operations and the Competitive Edge
several of which are described in our book. All these companies compete in markets that have long existed, and in which they were minor players up to a few years ago. None offers products or services that are markedly different from those... View Details
Keywords: by Martha Lagace
- 24 Oct 2017
- First Look
First Look at New Research and Ideas, October 24, 2017
within people affect performance in tasks that involve interactions between people through two mechanisms: role-immersion, operationalized as intrinsic motivation, and role-taking, operationalized as perspective-taking. In Study 1, a longitudinal field study of... View Details
Keywords: Sean Silverthorne
- 23 Feb 2009
- Research & Ideas
Creative Entrepreneurship in a Downturn
job matching, etc.Q: As for the second fundamental, how to deliver, what creative opportunities in this downturn do you see for delivering products or services more cheaply and effectively? A: The opportunity here is in all the surplus... View Details
Keywords: by Martha Lagace
- 07 Feb 2007
- Research & Ideas
Dividends from Schumpeter’s Noble Failure
profusion of diverse topics into a single work, all in service to an untenable thesis. Schumpeter had grown up reading ponderous German treatises containing sentences hundreds of words long, and his verbosity in Business Cycles contrasts... View Details
Keywords: by Thomas K. McCraw
- 22 May 2018
- First Look
New Research and Ideas, May 22, 2018
Safaris find a sustainable growth path that will allow it to profitably expand its business and meet its shareholders’ interests while still achieving its priority purposes of protecting and investing in the ecosystems and communities on which its View Details
Keywords: Dina Gerdeman
- 23 Sep 2014
- First Look
First Look: September 23
failures of early online grocers such as Webvan, grocery remains both the largest single U.S. retail category and one of the few that has not yet migrated online. Amazon began testing its grocery delivery service called AmazonFresh in... View Details
Keywords: Sean Silverthorne
- 03 Aug 2010
- First Look
First Look: August 3
proprietary technology, athenaNet, to a new business, athenaHealth, that would help physicians manage their practice, billing, and revenue cycles and maintain electronic patient records more efficiently and cost effectively using the View Details
Keywords: Martha Lagace