Publications

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April 1984 (Revised May 2011)
Case

Mike Walker

Describes Bill Hudson's attempts to constructively deviate from and change the culture of various work units that he has worked in over 26 years with ABC Electronics. View Details

Keywords: Change; Management Skills; Management Style; Organizational Change and Adaptation; Organizational Culture

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23 Feb 2015
Research & Ideas

How to Break the Expert’s Curse

Irish playwright George Bernard Shaw famously wrote, "He who can, does. He who cannot, teaches." But it's often more accurate to say, "He who can do can't teach." It's natural for novices to seek out experts for guidance. That's why many View Details

Keywords: by Carmen Nobel; Education

July 2020
Article

Yiqing xia zhongguo qiye de duice xuanze [Lessons from Chinese Companies' Response to COVID-19]

By: Das Narayandas, Vinay Hebar and Liangliang Li

China was weeks ahead of the rest of the world in dealing with the pandemic and its fallout. To understand what's next, the authors conducted a series of 20 in-depth, in-person interviews, as well as a large-scale survey of more than 350 senior executives to ascertain... View Details

Keywords: Management; Innovation and Management; Health Pandemics; Organizational Change and Adaptation; Asia; China

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01 Oct 2001
Research & Ideas

Connecting With Nonprofits

and cause-related marketing. This excerpt focuses on the collaborative stages.Collaborations between businesses and nonprofit organizations are becoming more prevalent,... View Details

Keywords: by James Austin

February 2005 (Revised May 2005)
Case

Nordstrom: The Turnaround

By: Rajiv Lal and Arar Han

After a period of turbulence, the fourth generation of Nordstroms are in control of the $7.1 billion apparel retailer. They have instituted a number of changes in buying and IT that have turned the business around. What can they do to ensure future growth? View Details

Keywords: Transformation; Crisis Management; Growth Management; Organizational Structure; Information Technology; Apparel and Accessories Industry; Apparel and Accessories Industry

September 1996 (Revised November 1999)
Case

GLSTN 1996

By: James E. Austin, Willis M. Emmons III and David Maue

The Gay, Lesbian, and Straight Teachers Network (GLSTN), which aims to create respect for all within schools regardless of sexual orientation, faces significant challenges stemming from its rapid growth into a 30-chapter national organization. Issues include... View Details

Keywords: Organizational Culture; Problems and Challenges; Leadership; Networks; Policy; Change Management; Nonprofit Organizations; Leadership Development; Growth Management; Organizational Change and Adaptation; Education Industry

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20 Dec 2016
First Look

December 20, 2016

their business strategy. Interactive control systems are the systems that top managers use to focus the organization on strategic uncertainties. Diagnostic control systems and... View Details

Keywords: Carmen Nobel

01 Mar 2008
News

Innovation, Inc.

this and other questions will no doubt generate further investigations regarding the role creativity plays in organizations and how managers can... View Details

Keywords: Julia Hanna; Mary Tripsas; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools

29 Jun 2015
HBS Case

Consumer-centered Health Care Depends on Accessible Medical Records

what is clear is that the organization will have to be one that both consumers need and doctors trust, says John A. Quelch, the Charles Edward Wilson Professor of Business Administration at Harvard Business... View Details

Keywords: by Dina Gerdeman; Health; Technology

18 Oct 2016
First Look

October 18, 2016

and miss? Harvard Business School professor Clayton Christensen has the answer. A generation ago, Christensen revolutionized business with his groundbreaking theory of disruptive innovation. Now, he goes... View Details

Keywords: Sean Silverthorne

February 2023
Article

Climate Solutions Investments

By: Alex Cheema-Fox, George Serafeim and Hui (Stacie) Wang

An increasing number of companies are providing products and services that help reduce carbon emissions in the economy. We develop a methodology to identify those companies and create a sample of publicly listed climate solutions companies allowing us to study their... View Details

Keywords: Decarbonization; Climate Finance; Climate Impact; Climate Risk; Environment; Sustainability; Carbon Emissions; Electric Vehicles; Energy; Renewables; Climate Change; Corporate Social Responsibility and Impact; Environmental Sustainability; Emerging Markets; Investment Portfolio

SSRN

01 May 2007
First Look

First Look: May 1, 2007

Vancouver 2010 Olympics Harvard Business School Case 507-049 It is February 2007, exactly three years before Vancouver hosts the 2010 Winter Olympics. Judy Rogers, City Manager for the City of Vancouver and... View Details

Keywords: Sean Silverthorne

23 May 2000
Research & Ideas

Minding the Muse: The Impact of Downsizing on Corporate Creativity

challenging assignments, adequate resources, supportive work groups, management that places a premium on creativity, and project leaders who understand the creative process and... View Details

Keywords: by Peter K. Jacobs

July 2005 (Revised February 2007)
Exercise

Family Business System Action Planning Worksheet

By: John A. Davis

Assist in thinking critically about facilitators and inhibitors to goals and preparing for change in a family business system. View Details

Keywords: Family Business; Change Management; Goals and Objectives; Organizational Change and Adaptation

01 Dec 2007
News

How Business Schools Lost Their Way

aspects of organization.” Neither organization charts nor the “grossly misleading” application of economics to the management of business firms could be relied upon to give satisfactory administrative... View Details

Keywords: Roger Thompson; Abraham Zaleznik; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

November 2008 (Revised April 2010)
Case

Youth Villages

By: Allen S. Grossman, Cathy Ross and William Foster

Tennessee-based nonprofit Youth Villages had an impressive record of serving emotionally and behaviorally troubled youth and their families, with higher success rates and lower costs than most child services providers. Yet expanding to offer its services on a broader... View Details

Keywords: Growth and Development Strategy; Service Operations; Business and Government Relations; Nonprofit Organizations; Expansion; Tennessee

31 Jul 2014
Research & Ideas

A Scholarly Crowd Explores Crowdsourcing

initial research on various crowdsourcing problems: Can crowdsourced resources be biased? This is an important question for anyone turning to open innovation for problem solving. To help begin to answer the question, Shane Greenstein (of the Kellogg School of View Details

Keywords: by Sean Silverthorne

April 2000 (Revised August 2005)
Background Note

Charitable Lead & Remainder Trusts

By: Henry B. Reiling and Catherine M. Conneely

Discusses the concept of charitable lead and charitable remainder trusts, some of their mechanics, and typical circumstances in which they are used. View Details

Keywords: Business Organization; Philanthropy and Charitable Giving; Taxation; Business or Company Management

December 2007 (Revised October 2008)
Case

The American National Red Cross (A)

By: Jay W. Lorsch, Eliot Sherman and David Chen

Describes the governance issues facing the Board of Governors of the American Red Cross. After a series of issues--FDA consent decree on its blood operations; the response to 9/11 and Hurricane Katrina--the Red Cross board was under pressure to fix its governance from... View Details

Keywords: Corporate Governance; Governing and Advisory Boards; Management Practices and Processes; Service Operations; Business Processes; Non-Governmental Organizations; Service Industry