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- All HBS Web
(11,719)
- People (51)
- News (3,438)
- Research (6,549)
- Events (24)
- Multimedia (86)
- Faculty Publications (5,070)
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Adem Bunkeddeko Archives | Social Enterprise
Impact Measurement Inclusive Finance International Development K-12 Education Leadership Fellows Leadership in Challenging Times MBA Programs Microfinance Non Profit Management Nonprofit Supportive Services Public Sector Public-Private... View Details
- 26 Oct 2015
- News
Ron Johnson’s Post-Penney’s Rebirth
The November issue of Fast Company has a profile of Ron Johnson (MBA 1984)—former Apple retail guru and JC Penney CEO. Johnson’s now at the helm of a consumer electronics startup, Enjoy, that focuses on personal service interactions with... View Details
- Web
Privacy Statement (French) - Global
https://gdpr.harvard.edu/eeaprivacydisclosures . Harvard Business School Publishing Harvard Business School Publishing Europe Clubs d'anciens élèves de la Harvard Business School Les administrations publiques, conformément à la loi Les prestataires de View Details
- 01 Sep 2014
- News
Afghanistan’s Hope and Light
Hekmatullah Ebrahimkhil prays next to a network tower on a hill overlooking Qargha Lake, outside Kabul. Ebrahimkhil is helping his father guard and service one of the mobile communication towers on the hill—part of an innovative community... View Details
Keywords: Julia Hanna
- Web
Suppliers - Institute For Strategy And Competitiveness
Employers Suppliers Policymakers Suppliers Suppliers Suppliers of medical products, technology, and services play vital roles in the value of health care delivery and innovation in health care practice. By increasing patient success rates... View Details
- 27 Apr 2017
- News
Going with the Flow
“Where’s your cash register? I don’t hear the cash register ringing.” Cynthia Fisher (MBA 1990) still recalls the first words her father, a small-town accountant, uttered when he visited ViaCord’s startup offices in 1993. “That was his way of saying we had to make... View Details
- 10 Nov 2008
- What Do You Think?
How Much Can You Ask of Your Customers?
to express their feelings, exchange information, and act in ways that previously were unheard of. Several recent writings suggest that the next phase in the activation of customers will be putting them to work in the service of an... View Details
Keywords: by Jim Heskett
- 04 Aug 2006
- What Do You Think?
What Happens When the Economics of Scarcity Meets the Economics of Abundance?
terms of where value is added in the supply chain . The value is created through the service of helping customers find what they want within the sea of choice . It is ironic that the Internet, which is supposedly the key driver of... View Details
Keywords: by James Heskett
- 26 Jan 2021
- News
Clubs See Wealth in FemTech; Health Care Alumni Look at COVID Response
Human Services (HHS) department last year when the Centers for Disease Control (CDC) first alerted officials about the coming pandemic. “All of our roles changed that day,” said Mango. “By March, we had taken the lead on finding what we... View Details
Keywords: Margie Kelley
Harvey S. Firestone
rim in 1907, and the balloon tire in 1923, which became the industry standard. In 1928, Firestone initiated his ambitious and successful plan to establish auto supply and service stores throughout the U.S. View Details
Keywords: Automotive & Aerospace
Otto D. Donnell
When Donnell took over the presidency of Ohio Oil in 1927, the company had over $104 million in assets with $7 million in net profits. Donnell began a program of expansion in 1930, purchasing various oil companies and service stations. By... View Details
Keywords: Utilities & Energy
Howard L. Clark
Clark took American Express from a struggling travel service to one of the most recognized credit corporations in the world. When he took the CEO position, American Express was on the verge of selling its fledgling two-year old credit... View Details
Keywords: Finance
- 02 Feb 2017
- News
Growing and Competing at the Local Level
Buckley Brinkman (MBA 1986) is executive director/CEO of the Wisconsin Center for Manufacturing and Productivity, which provides consulting services and programs to help manufacturers grow their businesses and become more profitable. In... View Details
- 25 Feb 2020
- News
Case Study: The Credit Bureau
Mobley cart them away. The concept resonates with Mobley’s target customers, who for now are in the NYC area (where the company is based), although its service areas will change to keep pace with shifting demands, Ramírez says. “The... View Details
- 01 Dec 2014
- News
Case Study: Growing the Family Business
discounted services or brand association might benefit the local lender. Finally, given the business strategy of no long-term commitments, I wonder if the centers could be sold to or subsidized by local large employers that would want the... View Details
- November 2022
- Case
The Battle Among Channels for Marketing Pharmaceuticals: UpScript, Pharmacy Benefit Managers, and Direct-to-Consumer Sales
By: Regina E. Herzlinger and Tiffany Farrell
Can an online, direct-to-consumer pharmacy both improve the quality and speed of care for patients who need branded drugs and stabilize profits for pharmaceutical manufacturers? UpScript, after years spent achieving legal and regulatory compliance and simultaneous... View Details
Keywords: DTC; Internet and the Web; Marketing Channels; Customer Value and Value Chain; Governing Rules, Regulations, and Reforms; Competitive Strategy; Service Delivery; Growth and Development Strategy; Pharmaceutical Industry; Health Industry; Retail Industry
Herzlinger, Regina E., and Tiffany Farrell. "The Battle Among Channels for Marketing Pharmaceuticals: UpScript, Pharmacy Benefit Managers, and Direct-to-Consumer Sales." Harvard Business School Case 323-031, November 2022.
- 01 Jun 2018
- News
Up by the Roots
information technology companies, as well as in complementary areas such as marketing, branding, and design—all of which can help nascent businesses gain a foothold in the marketplace. Plus, the way fintech straddles the broader technology and financial View Details
- 15 Jan 2020
- News
The Business of Access
the nonprofits and social services organizations whose staffs had the skills to help, and plotted a different way to give back. “My thinking was, if I were to help people here in California,” she recalls, “that would pay it forward for... View Details
Keywords: Maureen Harmon
- Web
Tim Cho Archives | Social Enterprise
Impact Measurement Inclusive Finance International Development K-12 Education Leadership Fellows Leadership in Challenging Times MBA Programs Microfinance Non Profit Management Nonprofit Supportive Services Public Sector Public-Private... View Details
- Web
Radha Ruparell Archives | Social Enterprise
Impact Measurement Inclusive Finance International Development K-12 Education Leadership Fellows Leadership in Challenging Times MBA Programs Microfinance Non Profit Management Nonprofit Supportive Services Public Sector Public-Private... View Details