services - Publications - Faculty & Research

25 Jun 2014
Lessons from the Classroom

FIELD Trip: Conquering the Gap Between Knowing and Doing

services in Vietnam, for example, might go to an inner-city neighborhood of Boston with a high concentration of foreign nationals, to survey them on their banking habits and test out new ideas for changing these habits. Theory Into... View Details

Keywords: by Michael Blanding; Education

28 Apr 2010
Research & Ideas

Earth Day Reflections

footprint. I realize that not every company can make a commitment like Unilever's, but there are enormous opportunities for companies in tightening up processes. Many of the environmental challenges we face are a result of assuming that environmental goods and View Details

Keywords: by Staff

08 Dec 2009
First Look

First Look: Dec. 8

http://www.hbs.edu/research/pdf/10-038.pdf Fluid Teams and Fluid Tasks: The Impact of Team Familiarity and Variation in Experience (revised) Authors: Robert S. Huckman and Bradley R. Staats Abstract In many manufacturing and service... View Details

Keywords: Martha Lagace

21 Jul 2009
First Look

First Look: July 21

categories in the technology world? Purchase this case: http://hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=709466 iPremier (A): Denial of Service Attack (Graphic Novel Version) Harvard Business School Case 609-092 Describes an IT... View Details

Keywords: Martha Lagace

06 Nov 2007
First Look

First Look: November 6, 2007

that often underlies it. Pozen, a longtime leader in the financial services industry, finds that in the aftermath of buyouts, companies undergo five major thrusts of reform. These translate into five key questions that directors should... View Details

Keywords: Sean Silverthorne

15 Jul 2008
First Look

First Look: July 15, 2008

developing countries. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=708030 Opening Pandora's Box Harvard Business School Case 607-135 Pandora.com provided a highly customizable online radio service... View Details

Keywords: Martha Lagace

26 Mar 2013
First Look

First Look: March 26

individuals within the organization. Using unique data on lending decisions made by employees in a highly decentralized financial services organization, we show that a monitoring system that captures soft information for vertical... View Details

Keywords: Sean Silverthorne

19 Oct 2011
Research & Ideas

Designing Cities for a Sustainable Future

On a June day in Manhattan with temperatures heading into the 90s, a straphanger named Mike is taking his customary subway ride to work. People are grumbling about the heat, but hey, it's summer, it's supposed to be hot, and besides, "Whaddya gonna do?" New Yorkers... View Details

Keywords: by Garry Emmons; Construction; Real Estate

May 2018
Teaching Note

Mubadala and EBX: To X or to X It?

By: Nori Gerardo Lietz and Sayiddah Fatima McCree

On April 3, 2013, Hani Barhoush and Oscar Fahlgren of Mubadala Capital (“Mubadala”) considered how to salvage Mubadala’s $2 billion preferred equity investment of a 5.63% stake in the EBX Group. At the time, EBX was the holding company of a myriad of subsidiaries and... View Details

Keywords: Bankruptcy; Cross Border; Negotiations; UAE; Oil And Gas; Finance; Strategy; Negotiation; Insolvency and Bankruptcy; Private Equity; Restructuring; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Financial Services Industry; Brazil; Middle East

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11 Apr 2007
Research & Ideas

Adding Time to Activity-Based Costing

suppliers and customers to reduce demands on capacity throughout the supply chain, introducing menu-based pricing in which customers pay for the features and services they use, while other customers receive discounts because they have... View Details

Keywords: by Sarah Jane Gilbert

11 Jul 2005
Research & Ideas

The New International Style of Management

At Dell Beijing, Andy Klump (HBS MBA '03) was excelling at his job—selling computer hardware and services solutions to multinationals—when the company's 360-degree performance-review process underwent a change. As part of the new... View Details

Keywords: by Garry Emmons

17 Jan 2017
First Look

First Look at New Research: January 17

campaign urging shareholders to vote against the merger. However, the National Pension Service (NPS)—a major shareholder of Samsung C&T—votes in favor of the deal. The case sheds lights on the political ties between the government and... View Details

Keywords: Sean Silverthorne

02 Jan 2018
First Look

First Look at New Research and Ideas, January 3, 2018

new offering that would "change the way people experience TV." The new service would allow consumers to bypass traditional cable and satellite delivery and use the Internet to access live streams of more than 40 popular... View Details

Keywords: Sean Silverthorne

09 Aug 2016
First Look

August 9, 2016

the leading proxy advisor Institutional Shareholder Services (ISS). Lastly, the case discusses the critique and defense of the board's role and is designed to allow for a discussion of the causes and consequences of the cyber breach and... View Details

Keywords: Sean Silverthorne

November 2017
Teaching Note

Facebook Fake News in the Post-Truth World

By: John R. Wells and Gabriel Ellsworth

Teaching Note for HBS No. 717-473. In January 2017, Mark Zuckerberg, founder and CEO of Facebook, was surrounded by controversy. The election of Donald Trump as the next president of the United States in November 2016 had triggered a national storm of protests, and... View Details

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04 Mar 2014
First Look

First Look: March 4

Michael Dell refocused his newly private company on services and solutions, the entire corporation was pushed to embrace social media. Purchase this case: http://hbr.org/product/building-a-social-media-culture-at-dell/an/514096-PDF-ENG... View Details

Keywords: Sean Silverthorne

21 Sep 2009
Research & Ideas

Excessive Executive Pay: What’s the Solution?

business. As somebody who loves the free enterprise system, I believe excessive compensation has contributed to lowering the legitimacy of the free market system because it ends up making the system look more like a game than an institution producing goods and View Details

Keywords: by Roger Thompson

18 Aug 2009
First Look

First Look: August 18

members' prior experience working with one another—is one mechanism that helps teams leverage the benefits of diversity in team member experience by alleviating coordination problems that diversity creates. We use detailed project- and individual-level data from an... View Details

Keywords: Martha Lagace

19 Aug 2008
First Look

First Look: August 19, 2008

piece of "take away" material that can be shared with colleagues in professional service firms that is detailed and operational in nature. Purchase this note: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=908415... View Details

Keywords: Sean Silverthorne

28 Aug 2012
First Look

First Look: August 28

marketing as a promising promotion tool for advertisers to reach and engage with consumers cheaply and quickly via word-of-mouth. Mekanism's president is contemplating expanding its services to other advertising content and media (e.g.,... View Details

Keywords: Sean Silverthorne

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FIELD Trip: Conquering the Gap Between Knowing and Doing

Earth Day Reflections

First Look: Dec. 8

First Look: July 21

First Look: November 6, 2007

First Look: July 15, 2008

First Look: March 26

Designing Cities for a Sustainable Future

Mubadala and EBX: To X or to X It?

Adding Time to Activity-Based Costing

The New International Style of Management

First Look at New Research: January 17

First Look at New Research and Ideas, January 3, 2018

August 9, 2016

Facebook Fake News in the Post-Truth World

First Look: March 4

Excessive Executive Pay: What’s the Solution?

First Look: August 18

First Look: August 19, 2008

First Look: August 28

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