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Donaldson Room | About

Donaldson Room The Donaldson Room, located within the Emeriti Faculty Center of Cumnock Hall , was named to honor the service of Professor Gordon Donaldson. About the Name The Donaldson Room in Cumnock Hall was dedicated in 1993 upon the... View Details

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Charitable Lead Trust - Alumni

distribution to your heirs Expert management services provided by Harvard at no cost to you Accelerated charitable income tax deduction in some circumstances Membership in the John C. Whitehead Society How it Works You can create a trust... View Details

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Site Credits - Railroads and the Transformation of Capitalism | Harvard Business School

Wallace, Executive Director, Knowledge and Library Services Laura Linard, Director, Baker Library Collections, Knowledge and Library Services Supported by the de Gaspé Beaubien Family Endowment at Harvard... View Details

01 Dec 2000
News

Core Values Keep Airline Flying High

Good people are essential for success. Keep the product and the process simple. Deliver the most reliable service at the lowest cost. Invest the time to connect with employees and customers. These are the basic tenets fueling the... View Details

Keywords: Margie Kelley; Air Transportation; Transportation

17 Nov 2015
First Look

November 17, 2015

front-line employees. The case, therefore, presents students, particularly in leadership, organizational behavior, operations management, and service operations courses, with an opportunity to think through how a well-crafted transparency... View Details

Keywords: Sean Silverthorne

15 May 2006
Lessons from the Classroom

Women Find New Path to Work

salary and more concerned about their work contract: "What are you expecting from me?" We had a wonderful session on working in the professional services arena. Because so many of our graduates are from professional View Details

Keywords: by Mallory Stark

27 Jan 2003
Research & Ideas

New Cluster Mapping Project Helps Companies Locate Facilities

economic development decisions to a new level of sophistication. In a cluster, a company can draw on a local supplier base of skilled people, specialized service providers, and local institutions that can provide training and perform... View Details

Keywords: by Sean Silverthorne

April 2009 (Revised May 2010)
Case

Partners In Health: HIV Care in Rwanda

By: Michael E. Porter, Scott S. Lee, Joseph Rhatigan and Jim Yong Kim

In 2005, Partners in Health (PIH) was invited by the Rwandan Ministry of Health to assume responsibility for the management of public health care in two rural districts in Eastern Rwanda and create an HIV treatment program at these sites. PIH successfully implemented a... View Details

Keywords: Developing Countries and Economies; Health Care and Treatment; Health Testing and Trials; Medical Specialties; Service Delivery; Nonprofit Organizations; Expansion; Health Industry; Rwanda

Citation

Educators

Purchase

November 2000 (Revised May 2002)
Case

FleetBoston Financial: Online Banking

By: Frances X. Frei and Hanna Rodriguez-Farrar

As the ninth largest bank holding company in the United States in 2000, FleetBoston Financial Corp. provided a myriad of financial services, including retail banking, loan origination, and brokerage accounts. This case explores how FleetBoston responded to the Internet... View Details

Keywords: Business Model; Borrowing and Debt; Cost Management; Banks and Banking; Consumer Behavior; Service Operations; Competition; Online Technology; Banking Industry; United States

Citation

Educators

Purchase

13 May 2013
News

Giving Together

In his first experience as a HBS volunteer, serving as a major gifts committee member for his 10th Reunion Campaign, DJ Haley felt strongly about establishing a fellowship fund to support HBS students with a military service background— –... View Details

01 Jun 2010
News

Laura Alfaro to Costa Rican Post

HBS associate professor Laura Alfaro is taking a leave of absence from the School to serve as Minister of National Planning and Economic Policy in her native Costa Rica. At 38, Alfaro, who has no prior service in Costa Rican public... View Details

Keywords: Administration of Economic Programs; Government

11 Sep 2018
News

Bringing Government Up to Code

means is by showing what's possible, that's all the work that we're actually building ourselves, so we're running digital services that are user-centered, they're simple, they're easy to use, they're data driven, and we're scaling those.... View Details

05 Feb 2007
Research & Ideas

Business and the Global Poor

interests align? Kash Rangan: At its core, the private sector has always been about value creation—producing goods and services valued by consumers, generating employment, and delivering profits for shareholders. Nothing has changed in... View Details

Keywords: by Sean Silverthorne

06 Oct 2010
News

Success in Freight and Logistics

Keywords: Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services

08 Jun 2010
First Look

First Look: June 8

and Marketing Services Industry? Myth vs. Realty Authors:Alvin J. Silk and Charles King III Publication:Journal of Current Issues and Research in Advertising (forthcoming) Abstract We analyze changes in concentration levels in the U.S.... View Details

Keywords: Martha Lagace

02 Feb 2017
News

Growing and Competing at the Local Level

Buckley Brinkman (MBA 1986) is executive director/CEO of the Wisconsin Center for Manufacturing and Productivity, which provides consulting services and programs to help manufacturers grow their businesses and become more profitable. In... View Details

07 May 2013
First Look

First Look: May 7

and the concentration of the certification industry. We also analyze the possibility that certifiers opt for a quick turnaround time at the expense of a lower accuracy. Finally, we investigate the opportunity of regulating transparency. Working Papers How Do... View Details

Keywords: Carmen Nobel

12 Jan 2004
What Do You Think?

How Should We Think About the Exportation of Jobs?

Summing Up The exportation of jobs "will create bigger markets and opportunities to sell goods and services from the developed economies," says reader Suman Das. "This is indeed very troubling, as the classic answer of... View Details

Keywords: by James Heskett

21 Oct 2002
Research & Ideas

The Parable of the Bungled Baggage And the Unhappy Customer

Late-arriving luggage proved to be a parable about customer service for Harvard Business School professor W. Earl Sasser. In this excerpted transcript from a new video CD presentation, Sasser discusses how a seemingly harmless budget trim... View Details

Keywords: by W. Earl Sasser

01 Dec 1999
News

New HBS Portal Offers Alumni Just-In-Time Business Information

CareerSearch. "We've negotiated special licenses for these services on the portal - services that are otherwise unavailable to individual subscribers," explains Michalak. A Community-Wide Effort The... View Details

Publications