Customization and Personalization - Publications - Faculty & Research

21 Feb 2005
Op-Ed

Is Business Management a Profession?

individuals. In response to the recent scandals, politicians and government officials have stepped in to pass new laws and create new regulations, while prominent persons on... View Details

Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice

March 2019 (Revised March 2023)
Case

Accion's Fintech Strategy

By: V. Kasturi Rangan, Michael Chu and Tricia Gregg

Accion, an NGO, had been a pioneer in microfinance since its entry into that sector in the early 1970s. Its investments in Banco Compartamos paid off, when the microfinance bank went IPO in 2007, leaving an influx of $138 million for Accion. Under a new CEO, Michael... View Details

Keywords: Fintech; Impact Investing; Financial Inclusion; Technological Innovation; Strategy; Strategic Planning; Performance Effectiveness; Non-Governmental Organizations; Microfinance; Financial Institutions; Business Growth and Maturation; Customer Focus and Relationships; Industry Growth

Citation

Educators

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22 Aug 2012
Working Paper Summaries

A Randomized Field Study of a Leadership WalkRounds™-Based Intervention

Background: Leadership WalkRounds have been widely adopted as a technique for improving patient safety and safety climate. WalkRounds involve senior managers directly observing frontline work and soliciting... View Details

Keywords: by Anita L. Tucker & Sara J. Singer; Health

29 Sep 2022
Op-Ed

Inclusive Leadership Advice: Get Comfortable With the Uncomfortable

When others think like us or look like us, we are likely able to predict their moves and perspectives. But when they don’t, we need to be open to learning about them. 2. Reserving judgment opens us up to curiosity In improv, you go with... View Details

Keywords: by Francesca Gino

01 Sep 2023
News

Made in Italy

vast bulk dating from 1400 to 1600. The collection sheds light on the business and personal activities of six generations of one branch of Florence’s renowned Medici family, whose wealth was derived... View Details

Keywords: April White

Research Summary

Current working papers

Organizational restructuring: the influence of formal and informal structure on tie formation. This paper considers how changes in formal structure and a key element of informal structure – the embeddedness of employee... View Details

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Online Business Strategy Courses | HBS Online

Certificate Courses (6) Disruptive Strategy Professors Rory McDonald & Clayton Christensen Strengthen your capacity to create winning strategies and bring innovations to market by discovering customer jobs... View Details

26 Jul 2023

Exploring HBS from a Latin American Perspective

Join us for a virtual session designed for prospective students from Latin America as we discuss the opportunities and experiences awaiting you at Harvard Business School. The event will include a panel of current students View Details

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Hiring at HBS: How Summer Interns Make an Impact at Emerson Collective - Recruiting

in an area of interest and working directly with a portfolio company. Projects are customized to align with company needs and students’ interests View Details

16 Aug 2022
Op-Ed

Now Is the Time for Entrepreneurs to Play Offense

valued. Executing well on this component of the playbook can provide significant leverage in a few short years. 4. Invest in your product Speaking of the product development process, if sales are less frenetic and View Details

Keywords: by Jeffrey Bussgang

08 Dec 2020
Research & Ideas

Why Companies Hunt for Talent on Digital Platforms, Not in Resume Piles

through referrals stayed constant at about a third, meaning these recruited workers were coming at the expense of direct applicants. “People are still using their personal networks to find jobs, but now the firm is doing much more of the... View Details

Keywords: by Michael Blanding; Employment

04 May 2020
Blog Post

6 Things You Should Know About the HBS/HKS Joint Degree

weekend in Cape Cod before classes started and this getaway truly catalyzed what have been, and will continue to be, amazing friendships for years to come. My jointee cohort serves as a forum for both... View Details

20 Oct 2011
Research & Ideas

Getting the Marketing Mix Right

"Companies really need to pay attention to the effectiveness of their marketing instruments," Steenburgh says. "They need to look at whether they're creating new customers or whether they're just drawing View Details

Keywords: by Dina Gerdeman

01 Dec 2023
News

A Continuum of Innovation

As senior associate dean and chair of the MBA Program, Matt Weinzierl has a running list of questions that he and Jana P. Kierstead, the executive director of MBA and Doctoral programs, always keep in mind. They range from the curricular (How can we ensure that the MBA... View Details

Keywords: Jennifer Gillespie

July 2021 (Revised September 2021)
Case

Sarah Robb O'Hagan: The Rocky Road of Passion

By: Jon M. Jachimowicz and Francesca Gino

In November 2018, Sarah Robb O’Hagan is reeling from an unceremonious exit as CEO of Flywheel, a chain of indoor cycling studios. In the past, Robb O’Hagan had led transformational change across companies throughout the sports and fitness industry, including as... View Details

Keywords: Personal Development and Career; Satisfaction; Decision Making; Problems and Challenges; Opportunities; Interests

Citation

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01 Sep 2023
News

Hands-on Learning About Global Markets

A certificate of appreciation was presented to Ellie Care representatives Francisco Garcia Zavaleta (COO) and Gervasio Videla Dorna (cofounder and CEO), at left, and to Patricio Alba (cofounder and CIO), far right, by HBS students Maxwell Nii Laryea, third from left,... View Details

Keywords: Jennifer Gillespie

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Terms of Use - Alumni

preferences are applied to all alumni directory searches to enable alumni to choose the level of detail they wish to share with fellow alumni. The HBS Alumni Directory is intended for alumni's personal use only, as well as communication... View Details

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Resources for New Alumni - Alumni

eligible for lifelong access and borrowing at all Harvard Libraries, including Baker Library. Alumni who visit the Stamps Reading Room in person can also access a wide variety of Baker resources . Visit... View Details

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Knowing Your Students - Christensen Center for Teaching & Learning

particular class session can lead to richer discussions with a higher degree of personal relevance. Knowing which students lack extensive background in the subject can be equally important, as comprehension checks with these participants... View Details

11 Mar 2021
News

Leading with Heart

speaks to Ranjay Gulati—his former college classmate and his eventual HBS Executive Education professor—about how Panera has faced the myriad challenges of the pandemic, the leadership values that guide him, View Details

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