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(11,611)
- People (51)
- News (3,413)
- Research (6,433)
- Events (24)
- Multimedia (86)
- Faculty Publications (4,959)
Show Results For
- All HBS Web
(11,611)
- People (51)
- News (3,413)
- Research (6,433)
- Events (24)
- Multimedia (86)
- Faculty Publications (4,959)
- 1992
- Book
Managing Financial Institutions: Cases within the Financial Services Industry
By: Samuel L. Hayes III and David M Meerschwam
Hayes, Samuel L., III and David M Meerschwam, eds. Managing Financial Institutions: Cases within the Financial Services Industry. Fort Worth: Dryden Press, 1992.
- November 1985
- Supplement
General Foods: Information Services Department, Ed Schefer Interview, Video
Porter, Leslie R. "General Foods: Information Services Department, Ed Schefer Interview, Video." Harvard Business School Video Supplement 886-507, November 1985.
- May 1993
- Teaching Note
Patient Transfusion Services Lab of Central Blood Bank TN
By: James L. Heskett
Teaching Note for (9-693-091). View Details
Keywords: Health Industry
- August 1997 (Revised October 1997)
- Case
TNT Limited's Logistics Services in Asia (C), "The Grind"
By: Michael Y. Yoshino and Carin-Isabel Knoop
Supplements the (A) case. View Details
Yoshino, Michael Y., and Carin-Isabel Knoop. TNT Limited's Logistics Services in Asia (C), "The Grind". Harvard Business School Case 398-013, August 1997. (Revised October 1997.)
- 03 Aug 2013
- News
Bed Bugs, Bad Service Begone, Thanks to Online Reviews
- 13 Jun 2011
- News
Great Service Does Not Always Lead to Customer Loyalty
- 26 Feb 2010
- News
Products & services serve as commodities in reset economy
- Web
HBSGrid Project Directory Space Notifications - Research Computing Services
Technical How-To’s & Notes Technical How-To’s & Notes HBSGrid Project Directory Space Notifications The default size for project directories on the Research Grid is 50GB, with increases granted upon request. When a project directory is full, the system may not save... View Details
- 2023
- Working Paper
Targeting, Personalization, and Engagement in an Agricultural Advisory Service
By: Susan Athey, Shawn Cole, Shanjukta Nath and Jessica Zhu
ICT is increasingly used to deliver customized information in developing countries. We
examine whether individually targeting the timing of automated voice calls meaningfully
increases engagement in an agricultural advisory service. We define, estimate, and... View Details
Keywords: Developing Countries and Economies; Knowledge Dissemination; Customization and Personalization; Performance Effectiveness
Athey, Susan, Shawn Cole, Shanjukta Nath, and Jessica Zhu. "Targeting, Personalization, and Engagement in an Agricultural Advisory Service." Harvard Business School Working Paper, No. 24-006, August 2023.
- 2017
- Working Paper
Strategically Giving Service: Visibility and Efficiency in Service Markets
By: Nil Karacaoglu, Antonio Moreno and Can Ozkan
- March 2013 (Revised October 2013)
- Supplement
Growing Integrated Services at Jones Lang LaSalle (2008) (C)
By: Ranjay Gulati and Luciana Silvestri
This case describes the strategic and organizational challenges that Jones Lang LaSalle (JLL) faced between 2005 and 2008. Having dismantled its long-standing service-line-oriented structure, JLL created two interdependent groups: Accounts and Markets. Accounts housed... View Details
Keywords: Organizational Structure; Strategy; Integration; Real Estate Industry; North America; South America; Central America
Gulati, Ranjay, and Luciana Silvestri. "Growing Integrated Services at Jones Lang LaSalle (2008) (C)." Harvard Business School Supplement 113-116, March 2013. (Revised October 2013.)
- April 2008
- Article
The Four Things a Service Business Must Get Right
By: Frances X. Frei
Keywords: Business Ventures
Frei, Frances X. "The Four Things a Service Business Must Get Right." Harvard Business Review 86, no. 4 (April 2008).
- September 1989 (Revised December 1992)
- Case
Fleet/Norstar Services Corp.: Getting the Best of Both Worlds
Linder, Jane C. "Fleet/Norstar Services Corp.: Getting the Best of Both Worlds." Harvard Business School Case 190-049, September 1989. (Revised December 1992.)
- March 1992
- Teaching Note
Integrating Human Resource and Service Delivery Strategies, Module Note
By: Leonard A. Schlesinger and Roger H. Hallowell
Module Note. View Details
- February 1994 (Revised June 1994)
- Supplement
Introduction of Telepoint Services in Britain (C): Post Mortem
Dhebar, Anirudh S. "Introduction of Telepoint Services in Britain (C): Post Mortem." Harvard Business School Supplement 594-099, February 1994. (Revised June 1994.)
- 2004
- Working Paper
Dynamically Mixing Service Operations Strategies: Examples from Health Care
By: Richard M.J. Bohmer
- August 1996
- Teaching Note
TRW's Information Services Division: Strategic Human Resource Management TN
By: Michael Beer and Gregory C. Rogers
Teaching Note for (9-496-003). View Details
- 2001
- Working Paper
Virtuous Cycles: Improving Service and Lowering Costs in E-Commerce
- 15 May 2013
- News
Sustainability in Financial Services Is Not About Being Green
- Web
Changing Permissions on the HBSGrid - Research Computing Services
Technical How-To’s & Notes Technical How-To’s & Notes Changing Permissions on the HBSGrid Background In a project space, there is a default set of permissions for directories and files. This is usually: rwx rwx --- This means r ead/ w rite/e x ecute for the USER (the... View Details