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Show Results For
- All HBS Web
(1,244)
- People (5)
- News (334)
- Research (707)
- Events (1)
- Multimedia (17)
- Faculty Publications (457)
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- 02 Apr 2015
- Research & Ideas
Digital Summit Explores the New Economy
difficult to have innovation without data—which is one reason why the health care industry in the United States is too expensive. One remedy: Make the patient the customer. who Has The Power In The Music... View Details
- 04 May 2007
- What Do You Think?
How Do Managers Think?
"The concept of people, be they patient or employee, holding back information either knowingly or just forgetting, is a problem that can kill a patient or a company." Others suggested important... View Details
Keywords: by Jim Heskett
- 19 May 2011
- Research & Ideas
Empathy: The Brand Equity of Retail
told the story of patient advocate Jackie Gruzenski, who faced an all-too-common experience when her husband was hospitalized for a cerebral bleed in 2009. Gruzenski was only allowed to see her husband during very strict visiting hours... View Details
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
intentionally be "bad" at anything. But you can decide to not perform as well in areas that patients care less about, with the understanding that it will give you the resources to excel in those... View Details
- 22 Aug 2012
- Working Paper Summaries
A Randomized Field Study of a Leadership WalkRounds™-Based Intervention
Background: Leadership WalkRounds have been widely adopted as a technique for improving patient safety and safety climate. WalkRounds involve senior managers directly observing frontline work and soliciting employees' ideas about... View Details
- 04 May 2010
- First Look
First Look: May 4
E-See You Now Elie Ofek and Ron LauferHarvard Business School Case 510-061 What is next for healthcare IT provider American Well, whose innovative Online Care technology allows physicians to deliver care to... View Details
Keywords: Martha Lagace
- 14 Jul 2006
- Op-Ed
The Case for Consumer-Driven Medicaid
with both insurers and providers. A recent Blue Cross-Blue Shield survey found that satisfaction levels exceeded those achieved by non-consumer-driven plans, while patients in Switzerland, which has a century-old consumer-driven system,... View Details
Keywords: by Regina E. Herzlinger
- 12 Jul 2006
- Research & Ideas
Competition the Cure for Healthcare
destroy value by adding administrative costs and leads to structures involving health plans and providers and other actors, which are misaligned with patient value. In a world of zero-sum competition, for example, providers will... View Details
- 27 Aug 2012
- Research & Ideas
Employee-Suggestion Programs That Work
June 2012 working paper, Key Drivers of Successful Implementation of an Employee Suggestion-Driven Improvement Program. Tucker is an associate professor in the Technology and Operations Management unit, and the Marvin Bower Fellow at HBS. Singer is an assistant... View Details
Keywords: by Paul Guttry
- 19 Jan 2022
- In Practice
7 Trends to Watch in 2022
As 2022 gets underway we asked our faculty to highlight some trends worth watching in the coming year. Ariel Stern: A new future for digital health care While 2020 and 2021 were years of rapid innovation and deployment of new health care technologies and delivery... View Details
Keywords: by HBS News
- 23 Dec 2014
- First Look
First Look: December 23
care for congenital heart disease conditions beginning in 1995 and had initiated universal outcome measurement. In 2014, the challenge was to continue to improve care in a complicated View Details
Keywords: Carmen Nobel
- 18 Jul 2024
- Research & Ideas
New Hires Lose Psychological Safety After Year One. How to Fix It.
“Delivering patient care is one of those situations where timely speaking up can be a matter of life and death, or frequently a matter of high- or low-quality care.” “Psychological safety describes a belief... View Details
- 27 May 2020
- Research & Ideas
What South Korea Teaches the World About Fighting COVID
whereas South Korea has 216 cases per million. "South Korea created a vast number of testing sites, which included not only big hospitals but local clinics and public health care facilities." What South Korea teaches us is that proactive... View Details
- 03 Jul 2012
- First Look
First Look: July 3
details Schön Klinik's founding, its early focus on measurement and improvement, and the design and implementation of a system-wide structure for measuring and reporting actual health outcomes. The case details the care cycle for eating... View Details
Keywords: Sean Silverthorne
- 27 Apr 2021
- Research & Ideas
New Research: Surviving Bankruptcy, Useful Economics, and Retirement
use of remote patient monitoring services grows—driven by health care limitations imposed by the COVID-19 pandemic—clinicians, payers, and patients face important questions... View Details
- 15 Apr 2008
- First Look
First Look: April 15, 2008
nationally recognized practicing psychiatrist who has developed outpatient treatment programs based on Dialectical Behavior Therapy (DBT) for patients with borderline personality disorder (BPD). These patients, typically adolescent girls... View Details
Keywords: Martha Lagace
- 02 Mar 2010
- First Look
First Look: March 2
Andrew Huang and the Center had worked with the Taiwan National Health Insurance system to create a pay-for-performance reimbursement program for breast cancer care that has since been adopted by five other providers. The program issues... View Details
Keywords: Martha Lagace
- 29 Sep 2015
- First Look
September 29, 2015
Record: A Step Toward Increasing Value for the Patient By: Carberry, Kathleen, Zachary Landman, Michelle Xie, Thomas W. Feeley, John Henderson, and Charles Fraser Jr. Abstract—ient-centered outcomes measurement provides healthcare... View Details
Keywords: Sean Silverthorne
- 23 May 2017
- First Look
First Look at New Ideas and Research: May 23, 2017
practice. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=52649 Physician Beliefs and Patient Preferences: A New Look at Regional Variation in Health Care Spending By: Cutler, David,... View Details
Keywords: Carmen Nobel
- 11 Sep 2007
- First Look
First Look: September 11, 2007
Herzlinger Publication:McGraw-Hill, 2007 Abstract In the battle for U.S. health care, patients and doctors are losing. Who Killed Health Care? shows how to win the war. One of the nation's most respected health View Details
Keywords: Martha Lagace