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  • Web

Marketing - Faculty & Research

Marketing helps a firm in creating value by better understanding the needs of its customers and providing them with innovative products and services. This value is communicated through a variety of channels as well as through the firm's branding strategy. Effective... View Details
  • 01 Nov 2021
  • What Do You Think?

How Long Does It Take to Improve an Organization’s Culture?

consultants who provide advice on changing an organization’s culture generally estimate that the chances of success are low, typically one in three or four attempts. Those odds aren’t encouraging. But what isn’t clear in those statistics... View Details
Keywords: by James Heskett
  • Web

Program Requirements - Doctoral

Each semester students will consult with the Accounting & Management faculty coordinators to receive approval of their course selections. Foundational Courses (2 courses) Microeconomics Theory : A... View Details
  • Web

Contact Us

our office to learn more about our students and alumni or to develop a customized recruiting strategy. Name* Contact Email* Subject* Employer Name Select Industry Consulting Consumer Products Energy / Utilities Entertainment / Media... View Details
  • 26 Aug 2013
  • Lessons from the Classroom

Built for Global Competition from the Start

Thanks to the Internet, entrepreneurs are no longer confined to a local geography when building a new business—the world can be their market from day one. But building a startup as a global business requires managers with skills and... View Details
Keywords: by Kim Girard; Education
  • 23 Nov 2021
  • Book

What It Takes to Build an Organizational Culture That Wins

that a culture limits the kinds of strategies that can be executed. As Edgar H. Schein has put it, “More and more management consultants are recognizing ... that, because culture constrains strategy, a... View Details
Keywords: by Avery Forman
  • Web

Help - Alumni

Current qualifying programs include: Advanced Management Program (AMP) Doctor of Business Administration (DBA) General Management Program (GMP) Joint Program with Harvard John A. Paulson School of... View Details
  • 19 May 2015
  • First Look

First Look: May 19

(A) Hospital for Special Surgery, a focused factory for orthopedics and joint disease, is contemplating various growth options: further growth in the United Kingdom's National Health Services, management of hospitals in the United States,... View Details
Keywords: Sean Silverthorne
  • 12 Apr 2004
  • Research & Ideas

Operations and the Competitive Edge

anything, it naturally follows that senior managers can't simply delegate critical decisions involving operations, the adoption of IT or other technologies, and improvement efforts to "experts," whether they're internal or... View Details
Keywords: by Martha Lagace
  • January 2010 (Revised March 2013)
  • Case

HubSpot: Lower Churn through Greater CHI

By: F. Asis Martinez Jerez, Thomas Steenburgh, Jill Avery and Lisa Brem
HubSpot, a web marketing startup is under pressure from VCs to rapidly acquire new customers and to maintain a low level of customer churn. In the case, students explore the drivers of customer churn and uncover opportunities to increase customer retention across the... View Details
Keywords: Business Startups; Customer Relationship Management; Customer Satisfaction; Customer Value and Value Chain; Forecasting and Prediction; Consumer Behavior; Happiness; Consulting Industry
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  • July 1998 (Revised August 1998)
  • Case

Community Wealth Ventures, Inc.

By: James E. Austin and Meredith D. Pearson
Share Our Strength, a successful anti-hunger nonprofit organization, created a for-profit subsidiary--Community Wealth Ventures (CWV)--to provide advisory services to companies and nonprofits on collaboration. Management is reviewing CWV's start-up experience. View Details
Keywords: Business Subsidiaries; For-Profit Firms; Governing and Advisory Boards; Management Analysis, Tools, and Techniques; Partners and Partnerships; Nonprofit Organizations; Consulting Industry
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  • Career Coach

Yiwei Zhao

Yiwei enjoys helping students explore opportunities in the following industries: Technology (big tech and growth-stage tech), self-driving cars, AI/ML, and consulting; and functions: product operations, product management, program management, chief of staff, economic... View Details
  • Web

Dean Srikant Datar | About

worked with many corporations on consulting and field-based projects. He was honored by the National Association of Corporate Directors (NACD) as the Public Company Director for 2020. He is a member of the American Accounting Association... View Details
  • 20 Nov 2012
  • Working Paper Summaries

Pay Harmony: Peer Comparison and Executive Compensation

Keywords: by Claudine Gartenberg & Julie Wulf
  • Web

Christensen Center for Teaching & Learning

execution as the instructor moves through time from pre-class arrival, to the opening, through sequences of questioning, listening, and responding, to transitions and, ultimately, to the closing of the class. Discussion Management... View Details
  • Web

Creating Shared Value - Institute For Strategy And Competitiveness

Cases View a list of published and in-progress case studies about how companies around the world create shared value. Current cases include Discovery Limited, Dow, and more. Read about CSV cases CSV in Practice Learn how the nonprofit View Details
  • 23 Jul 2014
  • Lessons from the Classroom

Innovation Is Magic. Really

When business executives create innovative products or services, they often look to impress their customers by delivering an experience more meaningful, more delightful, than possibly expected. A true "wow!" moment. And Harvard Business School Professor Stefan Thomke... View Details
Keywords: by Dina Gerdeman; Consumer Products
  • Career Coach

Genesia Tang

Genesia is passionate about climate tech and sustainability, and spent her summer working for Blackhorn Ventures, an early-stage climate VC. She has also pursued career pivots multiple times, from consulting to tech operations to VC.... View Details
  • Web

Organizational Behavior - Faculty & Research

Management Consulting Firms Failing to Manage Themselves? Re: David G. Fubini More Working Knowledge Articles Harvard Business Publishing July–August 2025 Article How the... View Details
  • 2022
  • Book

O Coração do Negócio Os princípios de liderança e a chave para o sucesso

By: Hubert Joly and Caroline Lambert
A remarkable turnaround by a leader with a remarkable philosophy: Find your noble purpose. Put people at the center. Unleash human magic.
"It was fall in Minnesota. It was getting cold and we were supposed to die." This is how Hubert Joly describes the early,... View Details
Keywords: Capitalism; Leadership; Mission and Purpose; Business and Stakeholder Relations; Leading Change
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