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  • All HBS Web  (901)
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    • News  (104)
    • Research  (693)
  • Faculty Publications  (503)
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  • 10 Sep 2013
  • First Look

First Look: September 10

particular, supportive incumbent industrial structures for input and output markets are strongly linked to higher establishment entry rates. We also find substantial evidence for the Chinitz effect where small local incumbent suppliers... View Details
Keywords: Sean Silverthorne
  • 29 May 2006
  • What Do You Think?

How Important Is the “Service Sector Effect” on Productivity?

lower paying jobs . . . one look at the American auto industry gives us a glimpse into the future economy." As Daniel Hayes put it: "I see a shakeout coming among low-cost service providers unless they find ways to provide value... View Details
Keywords: by James Heskett; Service
  • 04 May 2010
  • First Look

First Look: May 4

We propose that firms' corporate governance and firms' strategic business activities within an industry are interlinked. By conducting a simultaneous economic analysis of business strategy and corporate governance, scholars can better... View Details
Keywords: Martha Lagace
  • 17 Jun 2019
  • Research & Ideas

What Hospitals Must Learn to Compete

is even harder to measure than price. But there’s a great amount of price variation that doesn’t seem to be correlated to quality (at least to quality that we can measure). Which brings us to the question of why: Why can an industry like... View Details
Keywords: by Alumni Bulletin Staff; Health
  • 13 May 2014
  • First Look

First Look: May 13

how management and corporate boards of directors can best manage investor relations with activist stockholders such as hedge funds who are demanding major changes within a corporation to improve stockholder return. Beverage industry firm... View Details
Keywords: Sean Silverthorne
  • January 2015 (Revised July 2019)
  • Case

CVS Health: Promoting Drug Adherence

By: Leslie John, John Quelch and Robert Huckman
Email mking@hbs.edu for a courtesy copy.

The case describes a program that CVS Health recently implemented to improve medication adherence, an important problem from a societal, public policy, and firm... View Details
Keywords: Medication Adherence; Affordable Care Act (ACA); Marketing Strategy; Communication Strategy; Customer Value and Value Chain; Decisions; Health Care and Treatment; Goals and Objectives; Resource Allocation; Marketing Communications; Consumer Behavior; Measurement and Metrics; Service Delivery; Behavior; Motivation and Incentives; Social Issues; Information Technology; Value Creation; Health Industry; Health Industry; Health Industry; Health Industry; Health Industry; United States
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John, Leslie, John Quelch, and Robert Huckman. "CVS Health: Promoting Drug Adherence." Harvard Business School Case 515-010, January 2015. (Revised July 2019.) (Email mking@hbs.edu for a courtesy copy.)
  • March 2008 (Revised January 2010)
  • Background Note

Note on Accountability in the U.S. Health Care System

By: Regina E. Herzlinger and Michael Millenson
This note explains how health care providers, health insurers, and consumers are held accountable for their performance and the entrepreneurial opportunities thus created. View Details
Keywords: Entrepreneurship; Ethics; Insurance; Corporate Accountability; Health Care and Treatment; Demand and Consumers; Health Industry; United States
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Herzlinger, Regina E., and Michael Millenson. "Note on Accountability in the U.S. Health Care System." Harvard Business School Background Note 308-111, March 2008. (Revised January 2010.)
  • 17 Mar 2009
  • First Look

First Look: March 17, 2009

industry players such as the major oil companies? Should he try raising money from the managers of the sovereign funds in countries such as Singapore, Kuwait, and China? How should the firm work with its strategic partners? Khosla knew... View Details
Keywords: Martha Lagace
  • 12 Jan 2015
  • Research & Ideas

Regulators Ease Up on Companies Generating Political Benefits

charity care to uninsured patients. "It's a Robin Hood story," Heese says. "These hospitals overbill the insured patients to generate money to pay for the uninsured." (Heese's research was done before the enactment of... View Details
Keywords: by Michael Blanding
  • November 2012 (Revised May 2013)
  • Case

Naina Lal Kidwai: Investing in Her Country

By: Boris Groysberg and Anjali Raina
This case showcases the 30-year career of Naina Lal Kidwai, Chairman of HSBC India, a leading woman business leader globally. It demonstrates how Kidwai spent a lifetime overcoming barriers as a woman in a male-dominated profession and as an Indian in the global... View Details
Keywords: Leadership; Financial Services Industry; Financial Services Industry; India
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Groysberg, Boris, and Anjali Raina. "Naina Lal Kidwai: Investing in Her Country." Harvard Business School Case 413-003, November 2012. (Revised May 2013.)
  • 18 Jul 2017
  • First Look

First Look at New Research and Ideas, July 18, 2017

May 11, 2017 New England Journal of Medicine Good Riddance to Big Insurance Mergers By: Dafny, Leemore S. Abstract—Federal judges issued preliminary injunctions halting mergers of four of the five largest U.S. health insurers. These... View Details
Keywords: Sean Silverthorne
  • 07 Feb 2012
  • First Look

First Look: February 7

variety, process flexibility and even the path of industry evolution. We explore this relationship in the software industry. Our research takes advantage of a natural experiment, in that we observe products that fulfill the same function... View Details
Keywords: Sean Silverthorne
  • 30 Sep 2014
  • First Look

First Look: September 30

Experiment By: Cole, Shawn, Xavier Giné, and James Vickery Abstract—Weather is a key source of income risk, particularly in emerging market economies. This paper uses a randomized controlled trial involving a sample of Indian farmers to study how an innovative rainfall... View Details
Keywords: Sean Silverthorne
  • May 2017
  • Article

When Discounts Raise Costs: The Effect of Copay Coupons on Generic Utilization

By: Leemore S. Dafny, Christopher Ody and Matt Schmitt
Branded pharmaceutical manufacturers frequently offer “copay coupons” that insulate consumers from cost sharing, thereby undermining insurers’ ability to influence drug utilization. We study the impact of copay coupons on branded drugs first facing generic entry... View Details
Keywords: Brands and Branding; Insurance Industry; Insurance Industry
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Dafny, Leemore S., Christopher Ody, and Matt Schmitt. "When Discounts Raise Costs: The Effect of Copay Coupons on Generic Utilization." American Economic Journal: Economic Policy 9, no. 2 (May 2017): 91–123.
  • April 1995 (Revised August 1995)
  • Supplement

Empire Blue Cross and Blue Shield (D)

By: Regina E. Herzlinger and Ramona Hilgenkamp
Supplements the (A) case. View Details
Keywords: Insurance Industry; Insurance Industry
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Herzlinger, Regina E., and Ramona Hilgenkamp. "Empire Blue Cross and Blue Shield (D)." Harvard Business School Supplement 195-219, April 1995. (Revised August 1995.)
  • December 2013
  • Supplement

Rough Justice: Stuart Eizenstat and Holocaust-Era Asset Restitution (B)

By: James K. Sebenius and Laurence A. Green
This case carefully traces the process by which Stuart Eizenstat handled the negotiation challenges outlined in "Rough Justice: Stuart Eizenstat and Holocaust-Era Asset Restitution (A)". It describes the outcome of the Swiss negotiations and briefly sketches... View Details
Keywords: Bargaining; Conflict Resolution; Disputes; Mediation; Dispute Resolution; Governance; History; Negotiation; Business and Government Relations; Banking Industry; Banking Industry; Switzerland; Germany; Austria; France; Israel
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Sebenius, James K., and Laurence A. Green. "Rough Justice: Stuart Eizenstat and Holocaust-Era Asset Restitution (B)." Harvard Business School Supplement 914-026, December 2013.
  • September 2006 (Revised February 2007)
  • Case

Timing of Option Grants at UnitedHealth Group (A)

Faced with press allegations that executives' stock options might have been backdated, the Board of UnitedHealth Group needs to determine whether its accounting for the options was proper, and if not, what the restatement amount should be and what... View Details
Keywords: Governing and Advisory Boards; Ethics; Stock Options; Accounting; Crisis Management; Corporate Governance; Insurance Industry; Insurance Industry; United States
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Ferri, Fabrizio. "Timing of Option Grants at UnitedHealth Group (A)." Harvard Business School Case 107-028, September 2006. (Revised February 2007.)
  • 21 Jul 2014
  • Research & Ideas

Is a Gap in Small-Business Credit Holding Back the American Economy?

that their credit needs are being satisfied. One of the most frequently cited snapshots of small business credit markets is the Federal Deposit Insurance Corporation's (FDIC) Call Report data. According to this data, commercial bank loans... View Details
Keywords: by Karen Mills; Manufacturing
  • 30 Jul 2013
  • First Look

First Look: July 30

Participation of Disability Insurance Applicants By: Shu, Pian Abstract—Using panel data from the RAND Health and Retirement Study, I show that rejected applicants for Social Security Disability Insurance... View Details
Keywords: Anna Secino
  • 01 May 2000
  • What Do You Think?

Can You Hard-Wire Performance?

viable alternative. Original Article Several months ago, the General Electric Company announced that it had closed a deal with Boeing that specified that only GE aircraft engines would be installed on the newest version of 777 aircraft built and sold by Boeing. This... View Details
Keywords: by James Heskett
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