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  • Editorial

Sanitation and State Capacity

By: Akshay Mangla
Keywords: India; State Capacity; Sanitation; Infrastructure; Government and Politics; India
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Mangla, Akshay. "Sanitation and State Capacity." Indian Express (October 14, 2014).
  • April 1996
  • Case

Southern Pulp and Paper

A paper mill's paper machines are a bottleneck in the operation. The causes include poor scheduling, lack of investment, and ineffective process control. The plant manager is charged with improving this situation fairly rapidly and has a number of proposals for change... View Details
Keywords: Information Infrastructure; Performance Improvement; Infrastructure; Pulp and Paper Industry
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Upton, David M., and William H. Bolen, Jr. "Southern Pulp and Paper." Harvard Business School Case 696-103, April 1996.
  • September 2017 (Revised March 2018)
  • Case

Great Lakes Banking Group: Data Management

By: Shane Greenstein and Christine Snively
In May 2016, Michael Rechtin, an expert in international data center law, advised global financial services firm Great Lakes Banking Group (GLBG) on its plans to upgrade its data centers. The bank’s data processing and storage systems were in need of an update, and... View Details
Keywords: Information Infrastructure; Infrastructure; Operations; Information Management
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Greenstein, Shane, and Christine Snively. "Great Lakes Banking Group: Data Management." Harvard Business School Case 618-021, September 2017. (Revised March 2018.)
  • 27 Mar 2008
  • Working Paper Summaries

Exploring the Duality between Product and Organizational Architectures: A Test of the Mirroring Hypothesis

Keywords: by Alan D. MacCormack, John Rusnak & Carliss Y. Baldwin
  • June 2000 (Revised February 2003)
  • Teaching Note

Amazon.com Series TN

By: Lynda M. Applegate and Meredith Collura
Teaching Note for (9-800-330), (9-800-441), (9-801-194), and (9-801-392). View Details
Keywords: Value; Infrastructure
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Applegate, Lynda M., and Meredith Collura. "Amazon.com Series TN." Harvard Business School Teaching Note 800-431, June 2000. (Revised February 2003.)
  • 20 Jul 2015
  • Research & Ideas

Globalization Hasn’t Killed the Manufacturing Cluster

Globalization hasn't made manufacturing clusters obsolete, but the geographically concentrated pockets of industry have to be smart to ensure their survival, according to new research from Harvard Business School. Gary P. Pisano, the Harry E. Figgie, Jr. Professor of... View Details
Keywords: by Roberta Holland; Manufacturing; Apparel & Accessories; Fashion
  • 05 Jul 2006
  • Working Paper Summaries

Time-Driven Activity-Based Costing

Keywords: by Robert S. Kaplan & Steven R. Anderson; Financial Services
  • 2022
  • Working Paper

Where the Cloud Rests: The Location Strategies of Data Centers

By: Shane Greenstein and Tommy Pan Fang
This study provides an analysis of the entry strategies of third-party data centers in the United States. We examine the market before the pandemic in 2018 and 2019, when supply and demand for data services were geographically stable. We compare with the entry... View Details
Keywords: Cloud Computing; Location Strategies; Data Centers; Information Infrastructure
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Greenstein, Shane, and Tommy Pan Fang. "Where the Cloud Rests: The Location Strategies of Data Centers." Harvard Business School Working Paper, No. 21-042, September 2020. (Revised June 2022.)
  • 31 Jan 2014
  • Working Paper Summaries

The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay

Keywords: by Hummy Song, Anita L. Tucker & Karen L. Murrell; Health
  • 18 Apr 2013
  • Working Paper Summaries

The Impact of Pooling on Throughput Time in Discretionary Work Settings: An Empirical Investigation of Emergency Department Length of Stay

Keywords: by Hummy Song, Anita L. Tucker & Karen L. Murrell; Health
  • 12 Oct 1999
  • Research & Ideas

Building Competitive Advantage Through Operations

At the HBS Executive Education program Building Competitive Advantage Through Operations (BCAO), executives charged with leading and building operations and manufacturing strategies enhance their understanding of operations performance and develop long-term sources of... View Details
Keywords: by Staff
  • July 1998
  • Article

Are Computers Scapegoats? Attributions of Responsibility in Human-Computer Interaction

By: Y. Moon and C. I. Nass
Keywords: Information Infrastructure; Behavior
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Moon, Y., and C. I. Nass. "Are Computers Scapegoats? Attributions of Responsibility in Human-Computer Interaction." International Journal of Human-Computer Studies 49, no. 1 (July 1998): 79–94.
  • January 1989
  • Background Note

Managing Information Technology: Computer Systems and Components

By: James I. Cash Jr. and Thomas H. Davenport
Keywords: Management; Information Technology; Information Infrastructure
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Cash, James I., Jr., and Thomas H. Davenport. "Managing Information Technology: Computer Systems and Components." Harvard Business School Background Note 189-130, January 1989.
  • 2007
  • Working Paper

Bandwidth Allocation in Peer-to-Peer Filesharing Networks

By: Albert Creus-Mir, Ramon Casadesus-Masanell and Andres Hervas-Drane
We present a model of bandwidth allocation in a stylized peer-to-peer file sharing network with s peers (sharers) who share files and download from each other and f peers (freeriders) who download from sharers but do not contribute files. Assuming that upload bandwidth... View Details
Keywords: Information Infrastructure; Resource Allocation
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Creus-Mir, Albert, Ramon Casadesus-Masanell, and Andres Hervas-Drane. "Bandwidth Allocation in Peer-to-Peer Filesharing Networks." Harvard Business School Working Paper, No. 07-068, April 2007.
  • 27 Sep 2013
  • Working Paper Summaries

The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance

Keywords: by Claire Senot, Aravind Chandrasekaran, Peter T. Ward & Anita L. Tucker; Health
  • 08 Jul 2013
  • Research & Ideas

Everything Must Go: A Strategy for Store Liquidation

It's an unhappy yet unavoidable fact: Sometimes, retail chains go out of business. Moreover, even healthy chains periodically must close down some existing stores. When stores have to be liquidated—when "everything must go"—a series of decisions must be made,... View Details
Keywords: by Julia Hanna; Retail
  • 05 Jul 2006
  • Working Paper Summaries

Behavioral Operations

Keywords: by Francesca Gino & Gary P. Pisano
  • April 1982 (Revised July 1986)
  • Case

Brookfield Corp.'s Personal Computers (A)

By: Walter J. Salmon
Keywords: Information Technology; Information Infrastructure
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Salmon, Walter J. "Brookfield Corp.'s Personal Computers (A)." Harvard Business School Case 582-130, April 1982. (Revised July 1986.)
  • April 2016
  • Case

Detroit: On the Right Track?

By: Jan W. Rivkin and Manjari Raman
As this case opens in 2012, a cross-sector alliance to bring new rail transport to the Motor City seems about to collapse, and civic leaders have one last chance to save it. The case covers the rise of Detroit, the city’s devastating fall, and the ongoing potential... View Details
Keywords: Urban Development; Rail Transportation; Infrastructure; Transportation Industry; Michigan
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Rivkin, Jan W., and Manjari Raman. "Detroit: On the Right Track?" Harvard Business School Case 716-444, April 2016.
  • Article

Pricing and Financial Resources: An Analysis of the Disk Drive Industry, 1980-88

By: J. Lerner
Keywords: Price; Information Infrastructure; Money; Computer Industry
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Lerner, J. "Pricing and Financial Resources: An Analysis of the Disk Drive Industry, 1980-88." Review of Economics and Statistics 77, no. 4 (November 1995): 585–598. (Symposium on Hedonic Methods in Industrial Economics.)
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